Vision Helpdesk

Avantages

Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.

Inconvénients

Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.

Avantages

Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.

Inconvénients

Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.

Avantages

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.

Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Inconvénients

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Avantages

I like that offering support to our customers is easy with Vision Helpdesk.
I like the plenty of customization options.
The solution is easy to deploy and use.

Inconvénients

Vision Helpdesk has been awesome. No dislikes.

Avantages

1. Enables very high level of customer engagement and ownership.
2, Very user friendly and is easy on your pocket
3. Has a lot of features and user friendly.

Inconvénients

1. The Forums page is very complex and is not easy to use.
2. Not very compatible with all the social media platforms

Avantages

This product is a really good and easy solution.

Inconvénients

There are no dislikes about this service.

Avantages

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful.

Inconvénients

What I liked least about Vision Helpdesk is its potential high cost..

Avantages

Off company website when I went to check on my account status

Inconvénients

It was like speaking to a live agent. They were fast and so informative.

Avantages

Helped during the patient intake process

Inconvénients

Can be better updated for the price that's paid

Avantages

Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Inconvénients

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Avantages

Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.

Inconvénients

Vision Helpdesk is apprehensive and collective, making communication straightforward.

Avantages

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

Inconvénients

The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

Avantages

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Inconvénients

Nothing quit serious to worry about. Using it for more than 10 years now.

Avantages

Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.

Inconvénients

Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.

Avantages

ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.

Inconvénients

Some flexibility with dashboard and admin reports.

Avantages

I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.

Inconvénients

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Avantages

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Inconvénients

Till today I didn't find out any.

Avantages

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Inconvénients

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Alternatives envisagées 

Logiciel antérieur 

Avantages

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.

Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

They offer Anti-Spam Feature which is huge plus.

Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Inconvénients

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Avantages

Easy to use, easy integration with other platforms

Inconvénients

Sometimes the system stability can failed

Avantages

Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.

Inconvénients

some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.

Avantages

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

Inconvénients

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.

Avantages

Easy Setup, Clean and Intuitive GUI. Good features.

Inconvénients

I was not able to locate a quick-start guide, but it will help on the initial configuration.

Avantages

The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!

Inconvénients

The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.