Salesforce Sales Cloud

Avantages

Once set up, it's easy to use. Inputting clients and cases info is quite user friendly.

Inconvénients

Often need an expert or lots of training to help customize your personal needs for data collection. Finding/creating reports can be challenging.

Avantages

Powerful CRM, customizable, strong reporting, excellent customer support, integrates with many tools.

Inconvénients

Expensive, complex to implement, steep learning curve, requires additional apps for full functionality, potential for data overload.

Avantages

Salesforce sales cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth. Its scalability and flexibility make it suitable for businesses of all sizes and industries.

Inconvénients

Complicated Reports and Lack of Insights
Too convoluted

Avantages

Being a remote worker this application is a great solution

Inconvénients

Nothing has come to be an issue thus far

Avantages

Very customizable & great for sales management

Inconvénients

The salesforce dialer was subpar compared to other phone dialers.

Avantages

What I liked most about Salesforce Sales Cloud was its robust customization options and powerful analytics tools

Inconvénients

empowering our team to tailor the platform to our specific needs. However

Avantages

Used as an Ops Manager, so I leaned on the reporting and tracking facilities more than day to day customer management. Whilst the interface was occasionally clunky, it's reporting features made up for that.

Inconvénients

UI, occasionally unintuitive, difficult to set up new reports.

Avantages

The robust capacity for organizing information is unmatched. It is possible to segment lists, track performance for many projects simultaneously, save specific individual information for people and institutions…the list goes on and on.

Inconvénients

There is a learning curve. It takes time and ideally some guidance from an expert to help get someone on-boarded and fluent with the Salesforce platform. I’ve used it for years and still feel I am only utilizing about 50% of its capacity.

Avantages

Organizing and available in every time are pros.

Inconvénients

I like it and could not find any cons about it.

Avantages

You can track contacts and emails sent as well as where the company is in closing an account.

Inconvénients

I can't think of any negatives that impact me personally. It's very customizable.

Avantages

It is very practical for medium to big enterprises.

Inconvénients

At the beginning is not very organic to use, but for us we were offered accompanied and given a tutorial on how to use it.

Avantages

Has everything to improve sales. It even has an app to do it on the run. Contacts, prospects, vendors can be added. Reminders of tasks can be scheduled. It is everything you need to make sales.

Inconvénients

Have not figured out if you can import contacts to make it easier to add in bulk.

Avantages

Interfaz intuitiva y personalizable que facilita la navegación y adaptación a las necesidades del negocio. Seguimiento completo del viaje del cliente, desde el primer contacto hasta la compra y más allá, permitiendo ofrecer un servicio personalizado.

Inconvénients

Experimenté varias veces que el sistema se tildó, pero rápidamente pude volver a mis funciones

Avantages

It helps you a lot in improving the sales process as you can reach a bigger customer base. The management becomes easy & smooth you can make quick decisions & judgements.

Inconvénients

As of know i haven't experienced anything wrong with Salesforce

Avantages

Salesforce allows me to easily store client information so I can stay up to speed on my ongoing opportunities and recent communication

Inconvénients

I don’t like how difficult it is to navigate. Even though I’ve been using it for quite some time, there’s so much that I don’t know how to do.

Avantages

The ease of use, especially when it came to viewing metrics, documentation as well as viewing upcoming tasks.

Inconvénients

It was a little challenging to navigate when we first implemented. It took multiple training sessions until I felt comfortable using it.

Avantages

I can honestly say that I would not be able to do my job as a Director of GTM Operations without Salesforce. I like that I am easily able to track note from customer calls and use templates to make that even more streamlined. I use reporting functionality extensively and find that ability to clone reports (or save as a copy) to be something that saves be hours each week. I'm able to easily use a report I already have to deliver on what my leaders are requesting or need (often with a short turnaround). I like that I'm able to easily export data from salesforce to a spreadsheet where I can further manipulate it as needed. This is something that I find myself doing on a regular basis.

Inconvénients

I have found the login process to be annoying and would prefer that I could us multifactor authentication in a manner without needing my phone. I prefer to not work with my phone near me so needing to authenticate sometimes multiple times per day is frustrating. As certain fields have been removed from Salesforce, I've noticed there is lack of ability to check dependencies prior to someone hiding a field.

Avantages

Salesforce is easy to navigate and is vastly considered a good platform to manage customers. It's easy to communicate with coworkers and keep records of customers. I also really love the salesforce trail trainings.

Inconvénients

It can sometimes be confusing to pull reports and get the information you need.

Avantages

Salesforce Sales Cloud for its robust feature set, user-friendly interface, and extensive customization options. The platform's scalability, seamless integration capabilities.

Inconvénients

It's recommended to explore trial versions or demos to assess how Salesforce Sales Cloud aligns with your unique business requirements.

Avantages

I didn't like the application, I also didn't understand what it works for, it doesn't work properly, the application gives an error.

Inconvénients

I didn't like it at all, because when I tried to enter it gave me an error.

Avantages

The features of notes and tasks are good. Helps to keep organized.

Inconvénients

Auto correct suggestions in the tasks section

Avantages

The guildlines and processes we used for the campaign were straight forward and was very informative you knew what to say to the customer even if you did not know the process

Inconvénients

Limited information was included for our campaign even though I knew that they could add this but we were limited

Avantages

I really like how Salesforce Sales Cloud keeps everything organized in one place. I can easily to track leads manage information. The dashboard helps me see my progress in real time and I can easily and quickly update things without wasting time.

Inconvénients

One thing I don’t like about Salesforce Sales Cloud is that it can feel a bit overloaded at times. There are so many features and options available that it’s easy to get lost or spend too much time figuring things out which is frustrating

Avantages

Benutzerfreundlichkeit und Qualität der Leistung

Inconvénients

Ich finde an diesem Programm nichts Negatives

Avantages

Many products, especially software solutions, offer configuration options that allow you to adjust settings, features, and workflows to match your business processes

Inconvénients

The pricing model, which is typically based on a per-user

Avantages

Very intuitive and easy to use. I found the program easy to use for even the worst techies.

Inconvénients

Nothing. It workes very well for my business overall.

Avantages

it is very flexible customizations to help teams and the company

Inconvénients

love everything about this software super satisfied

Avantages

It’s a powerful tool that can help businesses to streamline their sales processes and improve customer relationships.
- Efficient lead management: Sales Cloud provides a centralized platform for managing leads, which can help businesses to prioritize and track leads more effectively. This can help sales teams to focus on the most promising leads and close deals more quickly.
- Improved sales forecasting: Sales Cloud provides real-time insights into sales performance, which can help businesses to forecast sales more accurately. This can help businesses to make better decisions about resource allocation and budgeting.
- Enhanced customer service: Sales Cloud provides a 360-degree view of customer interactions, which can help businesses to provide more personalized and effective customer service. This can help businesses to build stronger relationships with customers and improve customer retention.
- Increased productivity: Sales Cloud provides a range of productivity tools, such as automated workflows and task management, which can help sales teams to work more efficiently. This can help businesses to reduce costs and increase revenue.
- Seamless integration with other Salesforce products: Sales Cloud integrates seamlessly with other Salesforce products, such as Marketing Cloud and Service Cloud, which can help businesses to create a unified view of their customers and improve cross-functional collaboration.

Inconvénients

In general training to upskill people can be confusing to start with, taking more than 2 years to really start understanding and delivering more than out of the box SF solutions

Avantages

The ability to customise reports and select various visualisations make presenting much easier.

Inconvénients

Maybe the price us a bit to hig butvtge results are anazing donut all even oyr eventual its worth the high price yo gaun the knowledge of the siftware

Avantages

Incredibly user friendly so straight forward to use and understand

Inconvénients

Nothing an excellent software package highly recommend

Avantages

Ease for use and specialy app is very good

Inconvénients

No one issue I have with this app and it's very usefull

Avantages

Fast response I am satisfied with the system, particularly its speedy access to almost every page, and I find the interface comfortable to use.

Inconvénients

Salesforce can be a bit complicated to use at first because the platform has many features and can store a lot of information and functions.

Avantages

I like the way the dashboards are very simple to understand. I also like the feature that allows you get access to reports.

Inconvénients

I do not have anything that I like the least about the app at the moment.

Avantages

I cannot think of a day without Salesforce Sales attached next to me as it is my greatest helper! By Salesforce we managed to build such relationships and managed to grow revenue and cannot think of other product. The activity management is such a professional way to maximise productivity. Clients also use Salesforce and it makes effective communication and collaboration with stakeholders, suppliers and customers.

Inconvénients

Some customer interactions may fail if they are not using the same version of the product. It constantly asks for updates to the latest version otherwise some features may not work properly. Customer service needs to action as soon as possible with any queries.

Alternatives envisagées 

Pourquoi passer à Salesforce Sales Cloud

Avantages

I was actually supporting the sales team in using the tool more efficienctly. Lead tracking and scoring system was good as it help to priortise the leads. Easy Integrations with other tool was also a nice thing with salescloud.

Inconvénients

The intial set up and customisations were very complex abd alsoonfiguring it to match specific business processes can be time-consuming and sometimes requires a steep learning curve.

Avantages

Very robust, integrates with almost everything, incredibly useful to manage large salesforce.

Inconvénients

Complex when deploying the tool and integrators are hard to find.

Avantages

1. Powerful dynamic tool which provides a complete solution to optimize your business process.

2. Helps in the automation of the data flow and also facilitates API calls for seamless integration with other application interfaces.

3. Helps in generating the reports , budgeting, forecasting for sales along with project pipeline management.

Inconvénients

Nothing as such in fact Sales force is treated as the king of CRM.

Avantages

What’s not to like? There are so many features and it’s really user friendly. We have a new CRM and still revert to Salesforce for certain data and tasks.

Inconvénients

The security features, but it’s necessary. The additional verification steps are a bit annoying when you’re in a rush, but it’s a great feature to protect your data.

Avantages

The online community and personalization features of Salesforce's Sales Cloud are exceptional. I was okay with creating an account and tailoring it to my specific needs with the help of the excellent support staff. I may discover several accessible tutorials and demos to help you learn the software. The ability to search by a variety of criteria (email address, name, phone number, etc.) is a significant plus. Internally, we rely on Salesforce for effective sales tracking, marketing campaign management, task tracking, and calendar administration. Our outreach staff are tasked with making initial contact with a defined population and bringing them in for scheduled appointments. Both the service and attendance sections will benefit from this.

Inconvénients

Internal communication possibilities are limited and should be expanded. The CRM control panel also requires a safety assessment before an external user may be added. If you want to boost sales, you need to lower prices.

Avantages

I really liked how the CG and CL portals can be access by either profile.

Inconvénients

The complexity about documentation and uploading each document

Avantages

I like the ability to customize dashboards, and see my personal reporting on a daily basis.

Inconvénients

I don’t love how they are changing the cadance sequence.

Avantages

Able to pin point sales process, lots of options to choose from.

Inconvénients

Too pricey, have to manually put in sales numbers.

Avantages

SalesForce is one of those complete solutions. At first you are carefull when changing CRM but when you find the full swing of it. You won’t ever change back!

Inconvénients

It is big and it can overwhelm. Make sure you ate it up after your company’s needs from the start. You will love it and so will your internal customer.

Avantages

I like the Salesforce UI and I find it easy to navigate between functions. We use Salesforce to manage all of our booked business and I find it very easy to locate contracts and make changes.

Inconvénients

I think there are certain functions that Salesforce overcomplicates/makes tedious. For example, making many upweights/downweights to booked business can be very complicated and these changes are not recorded in a clear manor.

Avantages

Salesforce Sales Cloud pros include lead management, forecasting tools, and mobile access for on-the-go sales.

Inconvénients

Salesforce Sales Cloud cons can involve high costs for additional features and a learning curve for customization.

Avantages

Storage. We work off of many salesforce products.

Inconvénients

Always has issues. For our industry we are always having to buy more products to make it work.

Avantages

User friendly
Trustable
Easy to catch earlier adopters
easy to customize dashboards

Inconvénients

I used SF at pearson edutacation, I think could be itegrated with digital educational solutions

Avantages

how user friendly it is and customize able

Inconvénients

it takes a few clicks to print a paper copy of an invoice

Avantages

It was able to contain a lot of information and was able to organize it decently

Inconvénients

At times it is hard to find what you are looking for because there is so many things you can do within Salesforce

Avantages

It is always the same for many business types.

Inconvénients

The UI isn't friendly at all, not intuitive. Hard to use if you don't remember step by step tutorial.