MemberPlanet

Avantages

Ce logiciel est très facile à manipuler malgré ses nombreuses fonctionnalités. Il est rapide performant et très simple à comprendre.

Inconvénients

Ce logiciel fait intervenir beaucoup d'utilisateurs et le prix est un peu élevé mais les points positifs sont très nombreux.

Avantages

Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Inconvénients

While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Avantages

Super easy to use, change, add pages and publish a website.
(Relatively) Easy to transition to GoDaddy - I'll eventually write some suggested adds for your documentation which worked for us.
Easy to train others on how to maintain the website, make changes and publish.
Box integration is ideal. Options to store elsewhere (like on GoDaddy via FTP or DropBox) would be fantastic.

Inconvénients

Inconsistent documentation from the website editor and the support pages. GoDaddy transition is different and needs to be both simplified and made to be consistent across MP.

Photo galleries - MP Tech Support says it's not supported and under development, but by making the gallery public and copy/pasting the gallery link in MP, it works "okay". Resolution needs to be improved as we're uploading high resolution photos, but they display as low resolution.

I wish the initial photo at the top of each page could be framed or optionally made smaller and not fill the whole page on a full screen display. Again, just a niggle of mine/ours, but the feature would be really helpful.

No LIVE tech support - a 5 minute phone call would have eliminated multiple emails and me trying things to get it to work (transition from GD to MP)
5. No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. On simple website like ours, not so bad, but bigger websites may be difficult.

Avantages

It integrates with another system required for our membership/club.

Customer service is responsive, but not always able to fix issues in a timely fashion.

Inconvénients

Website building is cumbersome and difficult to manage/get what you want.

Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week.

Unavailable support on weekends, if you find something on Friday, it's not getting fixed very fast

Avantages

For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with.

Inconvénients

It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017.

Avantages

It has lot of features for what you need to manage an organization except accounting. Good emai and event templates.

Inconvénients

Difficult to use, cluttered, outdated and very expensive. Cost went from $15 for lower package to $50 out of the blue. no added features or benefits with increase.

Avantages

Not much, emails get stuck in spam, texts don't go through, donations don't get posted...customer service response time is poor to non existent.

Inconvénients

There customer service is beyond poor. I have emailed no less than 10 times, with very canned responses. I called and left a voicemail, no return phone call - been over a week. I was told on an email that they are so backed up that they are not returning phone calls, can't make this up. I've asked for a supervisor to reach out about 10 days ago, no call. Continue to ask for a call in all communications, no one calls.

Avantages

I like how it is fully comprehensive membership solution. They have thought of everything.

Inconvénients

The interface appears outdated. It is a little clunky. We ended up using Salesforce to fill our needs.

Avantages

Seriously the only tool I'll ever need to help run our investment club. I have access to all members, the ability collect fees, send emails/notifications about our meetings, and process applications all from the same place. Never knew such a software existed, but very happy.

Inconvénients

Can be a little overly complicated for some users to start, especially if they lack technology skills. Would love a mobile experience that was more immersive.

Avantages

Live reporting, group texting features are really cool.
Sending newsletter is really easy with this tool.

Inconvénients

I don't have any issues with this tool as of now

Avantages

All-in-one approach to managing memberships.

Inconvénients

Inability to manage members by bulk. Absolutely terrible tech support or responsiveness to customer needs.

Avantages

It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals. It has versatility of use.

Inconvénients

I would enjoy a way to create more information into the forms without them being long. When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time. Also when you retrieve data it would be great to have an option to format your report

Avantages

Membership management is made easy with MP. This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition. The system also allows for one touch App creation to give members a mobile solution to managing their membrship. I recently used MP as a solid solution for a client who is a charitable association. The decision to implement MP was made due to the ease of setup and ongoing management seeing that the association was volunteer run.

Inconvénients

The user interface was outdated aesthetically and it appears they have recently updated the interface. So this may not be a concern much anymore. As with any membership platform pricing and functionality is subjective so know what you need before you look and I think you will find MP to be a great solution.

Avantages

That you can export your spreadsheets out of the system to excel, you can sort within the system, you can view payments by each form that you have created, you can sort by date range. there are so many pros I just can't list them all.

Inconvénients

Company is unable to send you an auto-renewal email. This goes to the company not really a software issue.

Avantages

It has a lot of tools to be utilized and they are very helpful for administration purposes. The reports are valuable.

Inconvénients

Some of the best features are at a cost. I would prefer to have them at a lower cost maybe as a flat rate to use everything.

Avantages

Customer service and easy to use templates

Inconvénients

Template customization - should be easier to customize

Avantages

I love the ease of use. The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report.

Avantages

Many different facets. I can get everything I need all in one place. Donation and volunteer tracking as well as receiving donations. I can make different campaigns and email them or text them to all of my member and contacts.

Avantages

For our organizaiton we found this software to be very useful! we've really enjoyed it and it was really easy to use

Avantages

I like that you have multiple options to make payments and how the site is organized. It's pretty easy to read.

Inconvénients

How to upload events to it. I am wanting to add events to my sorority calendar but it's difficult to upload.

Avantages

MP has no limits or rate changes based on the number of members; the ONLY site that allows me to create fully customized paid events with different dining options; don’t be fooled just because it’s an inexpensive site - it is fully loaded with all the bells & whistles of the over priced sites! No hidden costs; no need for costly mandatory training, no set-up fees - this is a turn-key site that you will have up & operating in no time! Superior customer service; members have control over with their own privacy settings. No limits on admins