--- description: Avis sur Hostaway : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hostaway | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de channel management](/directory/256/channel-management/software) > [Hostaway](/software/165334/hostaway) # Hostaway Canonical: https://www.softwareadvice.fr/software/165334/hostaway Page : 1/62\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/165334/hostaway?page=2) > Adoptée par plus de 20 000 gestionnaires dans le monde, Hostaway est une plateforme leader du secteur, alimentée par l’IA, dédiée à la gestion de locations saisonnières et conçue pour les professionnels de la location courte durée. Hostaway centralise tout pour plus d’efficacité et une croissance plus rapide. Développez votre activité, gérez toutes vos réservations, automatisez la communication avec vos voyageurs, synchronisez vos annonces sur des plateformes comme Airbnb et Vrbo/Abritel, et augmentez vos réservations directes depuis une plateforme unifiée, en économisant jusqu’à 60 minutes par réservation. Ce que vous pouvez faire avec Hostaway : • Développer et gérer vos réservations sur les principaux canaux (Airbnb, Vrbo/Abritel, Booking.com, Google) • Synchronisation en temps réel des disponibilités, tarifs et calendriers sur tous les canaux connectés • Gérer toutes vos réservations et conversations dans une seule boîte de réception unifiée • Automatiser 93 % des messages répétitifs aux voyageurs grâce aux réponses IA • Augmenter vos revenus de 25 % ou plus grâce au Dynamic Pricing • Suivre les performances avec des rapports et analyses avancés • Portails propriétaires en libre-service et relevés automatisés pour un reporting clair et professionnel • Connecter vos 200+ outils grâce à des intégrations puissantes • Créer ou connecter votre propre site de réservation directe pour réduire les commissions OTA Pourquoi les hôtes choisissent Hostaway : Conçue pour les gestionnaires de biens et les marques hôtelières passant de 5 à 500+ biens, Hostaway évolue avec vous. Parce que l’hospitalité 24/7 nécessite une assistance immédiate, Hostaway propose : • Support téléphonique primé 24/7, toujours disponible • Centre d’aide complet en libre-service • Taux de satisfaction client supérieur à 97 % • Équipe internationale et multilingue, assurant une compréhension locale Obtenez une aide réelle, rapidement. Commencez dès maintenant : Adoptez Hostaway et découvrez une manière plus intelligente de gérer votre activité de location saisonnière, conçue pour évoluer avec vous. > > Conclusion : 1524 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 1524 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hostaway - **Pays**: Helsinki, Finlande - **Entreprise fondée en**: 2015 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, finnois, français, grec, italien, néerlandais, portugais, tchèque - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 198 de plus ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Analytique des canaux - Application mobile - Automatisation du marketing - Autorisations basées sur les rôles - Base de données de biens - Base de données de clients - Booking Management - CRM - Calendrier des événements - Campagnes multicanales - Carte de fidélité - Champs personnalisables - Communications avec les invités - Comptabilité - Comptabilité intégrée - Contrôles/Permissions d'accès - Distribution multicanal ## Intégrations (63 au total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... et 48 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de channel management](https://www.softwareadvice.fr/directory/256/channel-management/software) ## Catégories connexes - [Logiciels de channel management](https://www.softwareadvice.fr/directory/256/channel-management/software) - [Logiciels de location saisonnière](https://www.softwareadvice.fr/directory/4545/vacation-rental/software) - [Logiciels pour hôtels](https://www.softwareadvice.fr/directory/4504/hotel-management/software) - [Logiciels de réservation](https://www.softwareadvice.fr/directory/432/reservation/software) - [Logiciels de gestion des canaux pour hôtels](https://www.softwareadvice.fr/directory/4345/hotel-channel-management/software) ## Logiciels similaires 1. [Guesty](https://www.softwareadvice.fr/software/418418/guesty) — 4.4/5 (465 reviews) 2. [Buildium](https://www.softwareadvice.fr/software/1154/buildium-property-manager) — 4.5/5 (2205 reviews) 3. [Entrata](https://www.softwareadvice.fr/software/5223/entrata) — 4.6/5 (444 reviews) 4. [Uplisting](https://www.softwareadvice.fr/software/81639/uplisting) — 4.7/5 (128 reviews) 5. [RentalReady](https://www.softwareadvice.fr/software/402927/rentalready) — 4.9/5 (114 reviews) ## Avis ### "Strong Platform for Scaling Property Management" — 5.0/5 > **Duy** | *27 février 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. > > **Inconvénients**: One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. ----- ### "Great PMS for short term villa rentals" — 4.0/5 > **Philip** | *10 février 2026* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. > > **Inconvénients**: The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. > > Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. ----- ### "Excellent knowledge and very helpful" — 5.0/5 > **Evan** | *30 mai 2024* | Immobilier | Taux de recommandation : 9.0/10 > > **Avantages**: \[sensitive content hidden\] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports. > > **Inconvénients**: It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc.. > > Positive. I like the fact that I can call and get support usually in the same day. ----- ### "Robust and Reliable PMS for Growing Property Management Agencies" — 5.0/5 > **Zinni** | *12 février 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. > > **Inconvénients**: The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. > > My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. ----- ### "\[sensitive content hidden\] rules\! 5 stars\!" — 5.0/5 > **Midori** | *4 février 2026* | Hôtellerie | Taux de recommandation : 6.0/10 > > **Avantages**: The customer service (\[sensitive content hidden\]) is the best\! Always patient and educational. The issue I was having wasn't even a Hostaway problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew\! > > **Inconvénients**: Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them\!) > > The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. ----- Page : 1/62\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/165334/hostaway?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/165334/hostaway) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées