Hostaway

Avantages

faciliter de mettre en place un site internet

Inconvénients

Avis très mitigé sur Hostaway (ET qui plus est sur le marché francais) quelques exemples des abérations du logiciel a savoir avant de s'engager :
- Impossible de mettre en place un plan tarifaire sur booking pour proposer le petit déjeuner
- La fonctionnalité des paiements en 2 fois pour les résas en direct, avec un premier accompte a la reservation et un 2ème paiement plus tard ne fonctionne pas.
- Impossible de mettre un prix par nuit et par animal sur airbnb il faut forcément mettre un prix par reservation
- Si vous êtes complets sur une période et que vous souhaitez optimiser le remplissage en bougeant des réservations d'un logement a un autre cela est impossible, il faut créer un faux logement vide pour permettre de les bouger (et je dois payer en plus pour ca, car impossible de ne pas me facturer !!!)
- Impossible de se connecter a VRBO à part si compte UK mais impossible d'avoir un compte UK si vous avez déjà un compte Abritel
- Service client incompétent et qui ne veut pas aider, ils prennent littéralement les clients pour des idiots avec des réponses pré faites.
- Impossible de gérer la taxe de séjour si nous ne sommes pas sur un % fixe uniquement comme c'est le cas dans beaucoup de ville en France

Bref, nous restons mais je ne sais pas combien de temps, comme tous les channels manager ils connaissent la galère de changer de plateforme.
Mais ils ne chercheront JAMAIS a vous aider

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

L'interface est vraiment facile à utiliser. Le support client est excellent, toujours disponible et réactif.

Les nombreuses fonctionnalités sont très utiles(les automatisations et les intégrations avec les grandes plateformes). La plateforme est fiable et stable, avec peu de bugs pour le moment et des bonnes performances.

J'aime aussi les mises à jour régulières qui ajoutent de nouvelles fonctionnalités. Le gestionnaire de canaux est efficace, j'ai aussi observé une augmentation de l'exposition de mes annonces et mes réservations.

Les rapports et analyses sont clairs et détaillés. En résumé, Hostaway est une solution complète et j'en suis très contente.

Inconvénients

Certaines fonctionnalités demandent un certain temps pour être maîtrisées pleinement.

Avantages

Beaucoup de fonctionnalité différentes sur l'automatisation
La flexibilité des comptes utilisateurs ( Clients/personnel/ménage/comptable)
La partie analytique et comptable est très poussé tout est paramétrable
Indispensable nottament pour moi qui ai une agence.

Inconvénients

Un tout petit peu plus d'option sur les réglage de prix mais non dramatique

Avantages

Bon niveau technique, de nombreux partenariats

Inconvénients

Vendu comme étant adapté aux lois françaises ce qui est faux aucune traduction donc complètement illégal.Ils prétendent sur leur site vitrine qu'ils ont un plug-in wordpress mais en fait plus développé depuis 2021 ! et grandement inadapté.Malgré ces gros problèmes ils refusent de rembourser les 280€ pour 4 jours d'utilisation

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

il est en ligne et il n'y a pas de nombre d'utlisateur limite (en tout cas on en l'a pas atteint)

Inconvénients

parfois il y a des bugg. mais ils sont réglé rapidement. cependant le service technique est seulement en anglais. parfois je suis capable de me faire répondre en espagnol mais c'est rare.

Avantages

Excellent onboarding service vai [sensitive content hidden]. She was very knowledgeable, friendly, and helpful. Excellent service.

Inconvénients

It's a lengthy process to get setup...and still trying to get Booking.co and VRBO setup properly.

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

Flexibility of software is great, fairly straight-forward once a user understands the workflow

Inconvénients

Can be complicated to understand. It has taken several service calls to straighten out financial reporting

Alternatives envisagées 

Pourquoi choisir Hostaway 

Logiciel antérieur 

Pourquoi passer à Hostaway

Avantages

A website that provides basic management information in one place. It ties various short term rental applications into one dashboard such as posting on multiple sites, reservation calendar management, revenue tracking. For add on cost will provide variable pricing.

Inconvénients

Each of the functions this app provides is available on other web sites. Hostaway simply ties them together in an easier format to use.

Property managers can do this as well. Not much of a benefit for the cost. The PM has to still register with any site they want to post their property with. Any customer contact is only through the PM. Hostaway does not assist with anything.

In order to set up the application the user has to have a Arbnb account that is active. The user then duplicates that account to other sites through hostaway. User updates the accounts manually.

The individual apps for multiple posting, reservation management, revenue tracking, insurance etc are easy to find and set up.

No weekend support. A ticket is created to be addressed the following week.

There is no benefit to using this application

Avantages

Our onboarding specialist, [sensitive content hidden] was Awesome!

Inconvénients

The Formulas never seem to line up how I would like, but not a huge deal

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

Ease of use, great support team, great account manager, clear and easy to update.

Inconvénients

Limitations to OTAs - it would be great if the system allowed to integrate with more OTA's.

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

Tons of functionality and very easy to use. It has everything from automation for all the major booking channels, to easy customization and setup on your direct booking site. It also has upcharges and cross sells and the ability to host clients pages.

Inconvénients

It takes a while to go through the onboarding but it's well worth it.

Alternatives envisagées 

Pourquoi choisir Hostaway 

Logiciel antérieur 

Pourquoi passer à Hostaway

Avantages

The reservation capability and the listing building.

Inconvénients

The new fees coming out, the accounting not being trust accounting, while this support person was fantastic - majority are not and the capabilities of the booking engine are way too limited, procedure for adding pictures is way more difficult than it has to be. Should be able to deactivate units and not have to delete them completely.

Avantages

The onboarding process was great. They help you with all the setup and spend enough time with you. I was onboarded by [sensitive content hidden] from Hostaway and highly recommened.

Inconvénients

It's too early to say. So far so good. May be they should have chat support. Right ow it's limited to only email and phone call

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

We like that Hostaway provides our business with access to Google Vacation and other channels.

Inconvénients

We dislike that we cannot process payment plans for guests or make special offers. The interface is clunky. We did not know that we would have to process taxes ourselves prior to signing up. Hostaway could easily manage taxes or at least make potential customers aware upfront.

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

The one on one weekly meetings and help we received

Inconvénients

nothing so far, we like all the features so far.

Avantages

It has all the features I need, and more.

Inconvénients

Takes awhile to get set up. I signed up and had to wait a week to start the onboarding process (trust me, it's needed).

Alternatives envisagées 

Pourquoi choisir Hostaway 

Logiciel antérieur 

Pourquoi passer à Hostaway

Avantages

Amount of Features
Owner Statements
Guest Portal
Booking Engine

Inconvénients

Data Synchronisation
Payment Processing
Customer Support
Task Management
Analytics
Financial Reporting

Alternatives envisagées 

Pourquoi choisir Hostaway 

Logiciel antérieur 

Pourquoi passer à Hostaway

Avantages

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry.

I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Inconvénients

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Avantages

Their onboarding process was so incredibly smooth, partly due to the super user friendly system but also their fantastic onboarding team. [sensitive content hidden] who was helping me with the onboarding was top of the class. Absolutely amazing.

Their app is also super user friendly. I have all my properties in one place finally.

Inconvénients

There really wasn't anything I didn't like.

Alternatives envisagées 

Pourquoi choisir Hostaway 

Logiciel antérieur 

Pourquoi passer à Hostaway

Avantages

Continuous improvements. Quick and thorough support when needed. Confident that it will continue to offer features I may need.

Inconvénients

A little pricey with exchange rates in Australia, however worth it.

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

The integration with VRBO and AirBnB is seamless, the automated messaging is very flexible and customizable, easy to integrate with payment systems. The new integrated smart lock feature works very well and once setup, the time needed for me to be on hostaway to maintain is minimal. Also integration with pricelabs is seamless.

Inconvénients

SMS messaging feature limits to 140 characters; the guest contact section does not have notes feature to capture notes about the guest;

Alternatives envisagées 

Pourquoi choisir Hostaway 

Logiciel antérieur 

Pourquoi passer à Hostaway

Avantages

I most liked the person that was given the task of the onboarding sessions with me, [sensitive content hidden]. He was SO knowledgeable about every single thing and had an answer for every single question i had

Inconvénients

I would have like to do more than one session a week. After so many sessions they only allow for you to do one onboard session per week.

Alternatives envisagées 

Pourquoi passer à Hostaway

Avantages

Works well; support is quick and effective [today [sensitive content hidden] helped me in like easy hours via e-mail]; using mail templates

Inconvénients

In Hungary we have to register all the guests' data to a system (called NTAK and VIZA) and HA is not capable to do this therefore we must use a 3rd party system manually to do that. This kind of implementation (multi ntak) would be awesome and I am sure many users in Budapest and in Hungary come to use HA.

Avantages

We already ran a successful AirBnB biz, and once we hit five listings, it became clear we needed to not only add multiple booking channels, but also to solve some basic operations issues. We looked into several options, with our biggest concern being that we would screw up our existing biz with a deficient or cumbersome product that would create headaches instead of solving problems. Hostaway offered what we needed to take the leap: an expert teacher/onboarder (in my case [sensitive content hidden]) to hold my hand through the entire setup and learning process, the features we felt would solve our existing problems and expand our business, plus a solid price to try it out. SOLD! And we 100% made the right choice. If you try this service, I hope you, too, get an onboarder like [sensitive content hidden]. He was ESSENTIAL to my satisfaction with this whole process. Our initial onboarder left the company after the first session, and that now feels like a gift! [sensitive content hidden] swooped in and was patient, a great listener, super-knowledgable, great sense of humor, followed through on every question, brought in outside help when we got stuck, and always had the best demeanor. I feel like I made a friend, and I also got exactly what I needed to feel good about making a big change to our existing operation.

Inconvénients

In my perfect world, Hostaway would include a feature that would allow the housekeeping fee to go directly to our housekeeper, which would eliminate another rountine task for me. That is not currently possible. A couple of the available channels were much more time intensive and clunky to implement, but I think that is more about those specific channels than Hostaway -- looking at you, Booking.com.

Avantages

What I have truly enjoyed about Hostaway is its ease of use! And a lot of the different features and options that it has to make additional monies.

We had a competitor prior to Hostaway, and the channels really didn’t speak well to the Integration service that we had. And it came to a point where I had to handle everything manually, and I had bookings overlap, which made our guest very unhappy when I had to cancel. Keep everything neat and tidy.

Working with my sales consultant has been wonderful as well! Answering every question I’ve ever had. And working with the on boarding. Team has been wonderful as well. I absolutely love this product.

Inconvénients

One thing I think that Hostaway could work on is the website feature that it offers. If you’re going to offer a website, it should not be as rudimentary and basic as it is. There are limited amount of pictures that you can add, and the fonts are very boring and the color schemes are also very basic. It’s OK for what it is but it does not suffice if you really want to promote your product. my suggestion would be that if it is too expensive to have a nicer website for Hostaway, then maybe offer a tiered program. And let the customer choose what they want to pay.
I have not been 100% happy with Customer Service. A lot of times my questions had to be asked to higher-ups as well as the lack of response to them. The issues I’ve had have worked themselves out by themselves. But I would like help as soon as I make that phone call , and, of course, having English as a first language speakers would help also. The good thing is I haven’t really had to call Customer Service as the system is pretty simple to use.