Guesty

Avantages

Very user friendly and [sensitive content hidden] is very knowledgeable

Inconvénients

some functions not yet available. Would like to pay owners from Guesty . and would like to be able to keep owners credit card on file to bill direct

Avantages

I've been working with Guesy for a while now. I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case. Very professional and friendly support team. The market manager assigned to my account, [SENSITIVE CONTENT HIDDEN], is probably the most passionate person I've met in a long time. He knows what he's talking about, loves Guesty, loves the industry. He's not just trying to sell us something or do a 9 to 5 job, he really cares about how Guesty can improves our day to day job and makes everyones happy. If he don't have the answer or don't think something is possible, he will get back with another option.

Jean-Michel

Inconvénients

Revenue management needs improvement. I'm not using it because don't do what a regular software would do.

Alternatives envisagées 

Mews

Pourquoi passer à Guesty

Multi property

Avantages

Guesty changed my work and social life tremendously.
I was with a different software prior to Guesty and I would be in tears sometimes just trying to understand the complexity of the software. End of the month and owner statements would take me a week to finish. Now, Owner statements are done in a matter of minutes. Guesty makes it so easy to manage my properties and they are constantly rolling out new and better things.
My CSM is [SENSITIVE CONTENT]. I can't find enough good things to say about her. She is smart and thorough and pushes me to keep up with all Guesty has to offer. AMAZING personality that has made us feel so comfortable.

Inconvénients

Nothing that I don't like. I think it is the easiest and best software on the market.

Avantages

Ease of use, connections are simple to make and staff is very respondent to support

Inconvénients

Not many internal features are scaleable, could use some more robust features to grow the software

Alternatives envisagées 

Hostaway et Hostfully Property Management Platform

Pourquoi passer à Guesty

Ease of use, modern look and feel, customer service

Avantages

Guesty's software has all the key functionality needed to run a large scale property management business effectively, and then some. They're also always rolling out new features, and they have a fantastic team that consistently goes above and beyond to provide an exceptional customer experience. Their 24/7 customer support is also a key value add, since issues can happen around the clock in this line of business.

Inconvénients

The accounting integration functionality isn't fully built out with Quickbooks yet, although they're in beta and will be rolling out a solution shortly. This was the only issue that I've encountered.

Avantages

Tons of features in 1 interface to keep me from having to bounce between platforms. The in house damage protection plans are amazing.

Inconvénients

Tedious onboarding process. While they provide you with a TON of support and weekly calls, it's a big deal to unhook 80 properties and get them all plugged in. That will likely be the case with ANY system though, and their guidance thru the process was great

Alternatives envisagées 

Hostaway

Pourquoi choisir Guesty 

Needed full API intigration

Pourquoi passer à Guesty

damage protection offerings

Avantages

Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

Inconvénients

They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

Alternatives envisagées 

innRoad

Pourquoi choisir Guesty 

We switched to Guesty because Guesty combines multiple channel management along with operational management in a better way then HotelKey.

Pourquoi passer à Guesty

Of these alternatives Guesty was the one that combines channel management with property management in best way.

Avantages

I liked the automation services until they stop working.

Inconvénients

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Alternatives envisagées 

Hostaway

Pourquoi choisir Guesty 

More automation capabilities.

Pourquoi passer à Guesty

The mobile app at the time which turned out to be not as described. On the Guesty Mobile app you cannot add a reservation or make changes to a reservation which proved to be difficult and one of the main issues I went with their program. Lots of unkept promises from Guesty.

Avantages

Strong analytics-driven user design thinking in Guesty's platform. Excellent API back-end access for allowing all data in Guesty to be leveraged in our broader automated scripts and systems.

Inconvénients

Improvement in the mobile app user interface.

Avantages

Feature-richness, including pricing and length-of-stay revenue optimization algorithms creation by ourselves, not an AI bot. We have found our knowledge of local market conditions to be better than that of auto-algorithms. Other features include calendar/pricing synch with the three leading platforms -- booking.com, airbnb, and VRBO/Homeaway -- as well as auto-messaging, auto-reviews, and a few others. Compelling ROI considering time saved, mistakes averted (e.g. no way to forget sending message to upcoming guest), and revenue increases.

Inconvénients

Partly because of its rich feature set, Guesty has a steep learning curve and a fairly complex UI. Some features are occasionally released ahead of maturity, like auto-tasks, and some features are just not intuitive. More expensive than the competition, so ROI is only compelling if you use at least several of the features (ie. not ideal for single-feature usage), but once it's up and running, the ROI is extremely compelling.

Avantages

We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with the ever-expanding marketplace, we imagine we will be elusively on Guesty in the very near future. In addition to the amazing features that Guesty offers, their customer support is the next level. Not only is the support team available 24/7, but the case managers are also fantastic. Our case manager has been absolutely instrumental in the growth of our business. He has brought a lot of innovative ideas and advice to us. Above all, we appreciate his collaboration with assistance with reviewing many of our projects that are not necessarily related to Guesty itself. He has really gotten on board with our image and helps motivate us to continue striving for bigger and better things. We really enjoyed working with him and the Guest team :]

Inconvénients

We wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.

Avantages

Calender is good other that that not much else.

Inconvénients

No customer service on support better products on there for less money.

Avantages

I had the opportunity to work and interact with several Guesty's employees. The team is very competent and dedicated.

Inconvénients

The product is already excellent, even though it has margin of improvement.

Avantages

We are enjoying having all the reservations under one program from all the different booking channels. We really have appreciated [sensitive content hidden] taking all the time she has to help us make sure everything is working exactly as it should. We love all the different Intergrations they offer with different companies.

Inconvénients

Would like owners to receive notifications of reservations.

Avantages

That it provides a dashboard that allows me to manage my properties across most of my channels that I advertise on. It's not their fault I cannot bring on Tripadvisor, it is Tripadvisor that prevents it. But with Airbnb, Booking.com and VRBO all merging so that I don't have to maintain my listings and communications on all those different sites is a God send!

Inconvénients

It is missing some features I really need to use, BUT they are very receptive to suggestions and they have implemented many of my requests very quickly!
Training was rushed and non-existent once you get your data put in. You can get little blurbs of help through their amazing customer support but it would be good to lose an hour or two on the initial training to allow for a second training after getting all data loaded and the user has time to assess what else they need to know.

Avantages

The concept is great. The execution is among the worst I've seen.

The one thing they have going is the Zapier integration, because it makes getting data into other systems easier than the competition. That said it's limited and I've heard they want to start charging for API access (not sure if that's a reality or not).

Inconvénients

The integrations with the OTAs are pretty terrible. The system is overly buggy/poorly designed. The onboarding is even worse than the software.

All of that said, the leadership is the root to the problem. I reached out to leadership multiple times when I felt like they missed deadlines or provided incomplete directions that caused a ton of unneeded work on our end. Every time I reached out, the leadership team either overpromised and underdelivered or they basically said it wasn't their fault. They never owned up to bugs/design flaws and always passed the buck.

Alternatives envisagées 

Streamline

Pourquoi passer à Guesty

They seemed to have a better product and vision than the competition in the demo. I found they were massively overpromising in the Sales process.

Avantages

Calendar ViewChannel IntegrationUnified Inbox

Inconvénients

The one negative is being the payment processor for VRBO. We have to authorize security deposits and through Stripe can only be held for 7 days. If the booking is 7 days, youre out of luck and have to put a high security deposit for safety which leads to not a ton of bookings.

Alternatives envisagées 

Hostfully Property Management Platform

Pourquoi choisir Guesty 

Needed a better channel manager that was not based off the airbnb listing

Logiciel antérieur 

Guesty Lite

Avantages

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.

Inconvénients

Very expensive, unfortunately, it is Guesty's biggest downside.

Alternatives envisagées 

Hostaway et Streamline

Pourquoi passer à Guesty

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages

Avantages

I could not get them to connect at all. They have the product on paper not in real life.

Inconvénients

There are either short staffed or you can be either ignored and pushed away. Guesty does not need your business and will constantly charge you monthly.Initially they only connected through stripe. There was no way we could get through vacation rental approval being high risk on stripe. We had to push away until we finally got our approval last year. We were then told to start using theor new initiative Guesty Pay not stripe. We went through the process. it took several weeks of follow up to get an onboarding personnel to come to help.We could not onboard that day. Next date onboarder had covid. 2 months later when he finally shows up., for 60 properties they allocated 1 hour. do or die. NO CUSTOMER SUPPORT. When told I would absolutely want to cancel as there is no way we can onboard in 1 hour and the response instantly was ok Ill let the Director know. Months of follow up and absolutely arrogant and disrespectful.Ill stick with cloudbeds . Its been with us from 1 apartment to 60 apartments and extremely scalable and responsive. CLoudbeds treats you with the same level of importance whether you have 1 apartment or 100.

Avantages

It served it's purpose. Overall, it helped operate my vacation rental business and transform us from a referral rental business to incorporating OTA's into our business and managing channel management online.

Inconvénients

The cost. It got overwhelming and seemed to be swallowing up a lot of profits. Customer service was slow as well. If I needed an issue resolved, it was always addressed in the next day or two. A business like ours needs answers for our guests immediately.

Avantages

Using Guesty on everyday basis, assures me every day that this is the platform which is developing and adding new, helpful and useful details to the website each and every day. This website has the best team, which is available to help us for almost 24 hours a day. The platform is useful as well as for communicating with the guests, also for organizing our everyday work, dividing particular jobs in between colleagues and many more. Guesty has planty different functions, which we discover everyday since we began working with its great team!

Inconvénients

A few months ago there were some episodes, where Guesty would stop working for a few minutes, but this happened very rarely and only because the website was going through the newest updates. But after having discussed this issue with our manager and with the customer support, Guesty team has been notifying us about any upcoming technical delays (which has certainly made it all way easier) and also we practically haven't had those moments since then, even though the website has went through sooo many updates.

Avantages

Guesty does a great job with property management, particularly if you have listings on multiple OTA's and want to be able to capture direct bookings. The auto-messaging that goes out to guests is fantastic. The unified inbox is a great communication tool that includes multiple communication options.

We have ~70 vacation rental listings under 3 separate business entities. All of them are managed through the same Guesty Login very easily. There seems to be an endless number of 3rd party integrations including OTA's, Operations, Pricing, etc. Everything is customizable to fit what you need to do.

Inconvénients

The service is on the expensive side, but I did not find others that provide as much functionality and customization.

They charge a fee for cancelled bookings which is my largest complaint. When you include this fee along with credit card processing fees, Cancelled Bookings become an amplified issue.

Accounting can be an issue. There does not appear to be a report or tool to automatically reconcile real time revenue capture.

Avantages

There are lots to like about Guesty. They have all the features you need that you can think of. Connect with all online channels, manage bookings, sending out automated emails, charging guests etc. The pricing is also great. You don't pay anything until you have income. They even have 24/7 reception team but I haven't used that.

Inconvénients

Like I said they have everything you need but they don't do everything that well. There are also problems here and there. They use a third party channel manager called Rentals United which breaks down all the time bringing in so many double bookings causing lots of relocation fees. Also when a payment failed they don't notify you properly (for example, by email). All you get is a red little dot when you log into Guesty. That's just not good enough.
There are so many improvements they can do. It's a great product after all just need lots of polishment.

Avantages

The user interface (UI) and user experience (UX) of the software were appealing.

Inconvénients

The onboarding process was difficult and customer service was lacking, with response times typically taking more than 15 hours.The sales representative promised one thing but the charges were much more expensive compared to other similar services such as Hostaway.The overall process of getting into the app was frustrating and the cost was significantly higher than expected.

Avantages

Very little. They were very quick to sell me and sign me up, but then it took weeks at a time to get responses. They moved so slow it allowed me to see it was not worth it to pay them for customer management.

Inconvénients

It failed to properly import the bed types in my listings from AirBnB. Turned everything into a double bed. Pretty big issue. In cancelling after they failed to make good on promises I was blacklisted from using services like rentals united for 6 months, even though they used rentals united to sell me on Guesty. I spent over a month and even had a VP at Guesty "pretending" to help me be able to use rentals united. Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.

Avantages

We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.

Inconvénients

I would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.

Avantages

Guesty has improved our distribution, connectivity, and efficiency in immeasurable ways. We're delighted with the SAAS product.

Inconvénients

Guesty has addressed nearly every area of need by engaging in our business, listening to our feedback, and evolving their product to meet our needs. The software is best-in-class, but its people like [sensitive content hidden] (our Guesty account manager) who proven to be the difference between good and exceptionally great.

Avantages

Guesty is a really useful tool. We're really happy using it, running +90 listings. The customer service team is always available for questions and [SENSITIVE CONTENT], our customer success manager is also great! Really appreciate her job helping us. Definitely the best solution for property management.

Inconvénients

No 24/7 support, would be great to have an online chat.

Avantages

The system is very user friendly, there are multiple integrations that are available with Guesty. The software simply runs very well, and they have a good road map of additional features that are constantly being introduced. The team is always to hand to support with any issues or questions as well.

Inconvénients

The mobile app could be more functional, it still needs to be developed further.

Avantages

Unification of multiple platforms as well as automation that makes my life easier

Inconvénients

Currently it is the cost as well as the lack of an investor portal

Avantages

I'm extremely impressed by Guesty's attention to detail. Our Customer Success Manager, Jerome, has been an absolute pleasure to work and has constantly surpassed our expectations. He has been instrumental in helping us grow and optimize our processes over the last couple of months.

Guesty's CRM software is phenomenal. It's absolutely critical to have one central communication hub and Guesty allows us to uniquely handle each and every guests' needs. Although there are individual services/software that do a better job at handling specific needs (automated messages, cleanings, etc.), Guesty offers a powerful all-in-one resource. Most importantly: they're software is constantly improving. We've been really impressed with all the small changes that they've started working on, and we're excited to see how things continue to develop!

Inconvénients

My biggest issue with Guesty is that it doesn't allow you to make changes to the automated messages without contacting support. We'd love to initiate some small changes on our end but can't do that until we have greater control.

Avantages

Zero - there are too many others SO SIMILAR that actually work and have real customer service

Inconvénients

NO tech support, NO customer support, NO solutions for channels not working once integrated

Avantages

Guesty is a user-friendly PMS with a great support team and help center. Our dedicated service rep, [SENSITIVE CONTENT], is outstanding - a smart, dedicated professional with a robust background in hospitality and tourism has excellent follow-through and organization. She and her team, including accounting expert [SENSITIVE CONTENT], have been crucial in helping our team understand how to best utilize all the features Guesty provides.

Inconvénients

The accounting platform needs to be improved upon for 30+ day rentals. Without the advanced analytics subscription, reporting functionality is very time-consuming.

Avantages

I feel that the best feature of the software is its ability to seemless keep all of the reservation details - whether financial or guest communication - all in one spot. There will always be some items that would be nice to have, but this team has thought of 95% of them and are probably currently developing the other 5%! The analytic dashboards are fantastic and our organization uses them extensively as well.

Inconvénients

The direct booking website could use a little bit of work so that the end user has a more friendly UX to navigate, but we have had thousands of reservations and have only received a handful of complaints.

Avantages

Multi-calendar and inbox are easy to use. Extensive analytics. The communication team replies to host emails lightning fast. Ability to create a direct booking website. Our customer success rep is helpful. They continually improve the software, fixing bugs and adding features we ask for. Easy integration with RemoteLock.

Inconvénients

Finding what you're looking for is not always intuitive. If the system you want to integrate Guesty with is not a direct integration, the workarounds are frustrating. There are random tech glitches every so often, such as things not loading, a pop up being half off the screen, analytics pulling wrong numbers, auto-messages being slightly off. The integration with Airbnb can be limited because you need to change the sync style for any setting not in Guesty. Limited phone or chat support for smaller hosts. The website is not as customizable as I'd like.

Avantages

Crucial for our decision was the guest communication service and the fact that the software just works! Previously to Guesty we have worked with a low-cost property management tool which was ok for the first business years. As soon as the number of properties grew - at some point very fast - and the landlord`s and guest´s demands grew, we started searching for a more competitive tool. Especially in terms of fast and reliable connectivity with the rental platforms, the imported features, analytics and pricing tools Guesty offers solid solutions. In terms of outsourcing guest communication it is the best solution we have found until now.

Inconvénients

It gets some time until you understand all features, but the Guesty support is really helpful.

Avantages

I love the ease of use of the Guesty software. It is hands down the most user-friendly property management software i have used. It also has so many useful features that I didn't even know we needed.

Inconvénients

The two downside are the high price and the lack of realtime phone support. However the email support is very quick at responding. Typically in a few minutes to a couple of hours and the price is well worth the money at scale.

Avantages

We're very happy with Guesty. This PMS is very reliable for all tasks related to our holiday home rental. The connection to the different channels works smoothly. The personal support by our accountmanager [SENSITIVE CONTENT HIDDEN] is excellent.

Many thanks for everything and warm greetings
Daniel da Silva
[SENSITIVE CONTENT HIDDEN]

Inconvénients

Some channels don't work 100%, but we will figure it out.

Avantages

I manage several short term rental apartments since 2015, I have tried several management software (PMS and Channel Manager), but for more than 2 years I have been using Guesty software, I can say that it is the best, I never had any problem with them, and even when there is, it is settled in a few hours, it never leaves a ticket without solution and improve their system every month with new features

Inconvénients

nothing everything is really on top thank you very much

Avantages

This software is so easy to use! It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers. It has all the key features one could need to integrate their property management platforms. Owners love being able to view availability calendars, and staff enjoys the convenience of central management rather than a series of separate accounts.

Inconvénients

I truly have no complaints. There are nuances that must learned, like with any program - but considering alternative in this field, Guesty's settings are the most logical.

Avantages

Guesty is an amazing software solution. Guesty's staff has been extremely helpful throughout the onboarding process. The Guesty application is unmatched and extremely powerful. We look forward to working with Guesty for many years down the road.

Inconvénients

It can be complicated at first and but the power of Guesty is worth it once you get setup and trained.

Avantages

Centralized inbox and channel manager. If only they worked all the time (or had halfway decent customer service) it would be great.

Inconvénients

Customer support is NONEXISTENT. If you use the software long enough you WILL encounter an issue that costs you thousands and/or puts your channel accounts/properties at risk.

Avantages

Does the work of 5 staff members! Has really helped us create a new style in which we work.

Inconvénients

No... nothing springs to mind, and I have used many PMSes!

Avantages

Love Guesty. I've been a user since nearly the beginning and they've consistently improved their software offering. While the integrations aren't perfect and glitches pop up here and there, it is a great product for the price.

Inconvénients

Integration issues are fairly common. When you update things on Guesty it often doesn't sync properly to the third party listing sites, which can cause frustration and guest issues.

Avantages

Our customer success manager (Carmen) is the absolute best and is always available if we have any issues or questions. The onboarding was excellent as well. By far the most comprehensive product we've used to manage our short term rental portfolio. It integrates with all of our tech stack so we can manage everything from one platform.

Inconvénients

They are constantly adding new features and listening to what we need.

Avantages

Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

Inconvénients

They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

Alternatives envisagées 

Lodgify

Pourquoi choisir Guesty 

I wasn't able to do automated messages and the software was having issues with syncing properly to other OTA's. This had big costs for me.

Logiciel antérieur 

Rentals United

Pourquoi passer à Guesty

Pricing was right for the features it offered. And the website was one of the best designed

Avantages

We have been using and working with Guesty since 2016 and this has enabled us to scale our business, drive efficiencies and improve service levels. The software is easy to navigate and use and the support continues to get better and better. There are regular developments as Guesty continues to innovate and move forward staying one step ahead of competitors.

Inconvénients

There are no cons to using Guesty software.

Avantages

Guest communication is at the top of the list.

Inconvénients

Accounting and finance. We have to do the reports manually.

Avantages

The Channel Manager is fully functional and is truly a great tool to handle your business.

Guesty is still relatively new so some features is a bit confusing, but the customer service is ALWAYS exceptional in both quality and how fast they respond. The few flaws are being fixed as fast as they are found.

The onboarding process was so professional. I was so pleasently surprised about how well it worked and how serviceminded the onboarding guide was. We had Zoom calls 1 on 1 with our personal guide until we were 100% satisfied with our knowledge about the product.

Afterwards we got a new contact person to secure the daily drive and it still works perfectly with such a fast response time and a great product.

As a manager for a small business with 10-20 apartments i can fully recommend Guesty as your Channel Manager.

Inconvénients

As it's still a relatively new product you find some flaws here and there. However, i haven't experienced any bigger problems with the software and the few flaws are almost always fixed when i take a look at it a couple of days later.

Avantages

I was never able to use it, so nothing, a complete waste of time and money. I could have saved myself so much aggravation and gone on a nice vacation for all the money I spent and got absolutely nothing in return. They kept lying to me and I couldn't believe such a well-known company would be lying outright to me about what their capabilities were. Truly mindboggling that they're in business.

Inconvénients

There is nothing that could have made my experience with Guesty worse. I was lied to from the beginning about the capabilities of the software--I had a very specific need and of course checked before purchasing if Guesty could do it. I was told "definitely! of course" Only to find out after making the purchase that it wasn't possible. I've been strung along for MONTHS, often going weeks without a response and was on top of that billed incorrectly the entire time I had the service. I've been trying since September to close my account, even going as far as trying to email random people at the company because no one would respond to me. Finally rid of the his shady company and feel like I have a weight lifted off my shoulders. I have no idea how they're still in business. Literal scammers who will take your money, promising to have the features you require "soon" and giving no way to contact anyone at the company except for e-mail to support who take days to answer. There is no phone support, no instant chat, that's their tactic to take weeks and weeks to answer any question so that they can bill you in the meantime.