En savoir plus sur Clock PMS

Clock PMS est une solution de gestion hôtelière qui permet aux utilisateurs de gérer les opérations de point de vente, la réception et les réservations. Conçue pour les entreprises de toutes envergures. La solution assiste les utilisateurs en leur fournissant une base de données centralisée leur permettant de gérer les profils de l'entreprise et des utilisateurs, les listes de clients et d'autres informations liées. Clock PMS aide les utilisateurs à obtenir une estimation des chambres et des tarifs, ainsi que d'obtenir les dernières informations concernant les disponibilités et les statuts d'entretien ménager. De plus, la plateforme comprend des fonctionnalités de borne, de traitement des paiements, de gestionnaire de canaux intégré et de gestionnaire d'événements. Le personnel de l'hôtel peut partager un lien de portail en libre-service avec ses invités avant même qu'ils ne s'enregistrent. Cela permet au client de choisir des chambres, de demander des modifications préalables, de fournir des informations complètes, etc. La solution est tarifée sur une base mensuelle et un service d'assistance est disponible par téléphone.
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Vidéo de Clock PMS
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Clock PMS - Prix

Clock PMS n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Clock PMS est disponible à partir de 5,00 $US/mois.

À partir de :
5,00 $US/mois Consulter les tarifs
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Clock PMS - Avis

Note globale

4,7
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Évaluation des fonctionnalités

Rapport qualité-prix
4,8
Fonctionnalités
4,7
Simplicité
4,6
Support client
4,7
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Tous les avis sur Clock PMS

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86 avis
Samir
Samir
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 13/04/2021

Excellent Multi Currency PMS

I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

Avantages

I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

Inconvénients

I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

Alternatives envisagées 

eZee Absolute, Cloudbeds, WebRezPro et Hotelogix

Pourquoi choisir Clock PMS 

We inherited the system. It was not cloud based and created significant systems management issues. It was not Multicurrecy and lacked seamless online reservations and numerous integrations I didn't think we needed until we had them.

Pourquoi passer à Clock PMS

Multicurrecy, cost of features, ease of setup, and presales support.
Magdalena
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/04/2024

Clock PMS Ensure Friendly Online Booking

Avantages

Clock PMS has managed to share all the bookings online, and there is timely reservations.

Inconvénients

Clock PMS has a consolidated plan in managing all the bookings without challenges.

Bradley
Bradley
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
3
Support client
0

3,0
Publié le 17/03/2023

Great Lightweight System

Avantages

Its easy to put in smaller hotels and do all of the things a bigger more expensive system does.

Inconvénients

Its a little clunky and not user friendly in places but does the job.

Ciro
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 22/04/2024

No Inconveniences, Perfect Platform for Management in Hospitality

Clock PMS was a game changer in my line of operations since there are no more customer complaints about double or over bookings.

Avantages

It allows for booking management which eliminates the inconveniences caused by double booking

Inconvénients

Has a learning curve and this means that beginners must be taught on how to use it and this can be time consuming

Selina Senorita
Selina Senorita
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 04/12/2019

A useful and very good channel manager.

I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.

I hope it will always be good like this :)

Avantages

Easy to use, usefull, display colour, So far this software is good.

Inconvénients

So far it hasn't been found. Hope it will be better.

Nathan
Nathan
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 12/10/2017

Clock PMS is really user-friendly for managing multiple properties

It helped me to do things faster and smoother which allowed me more time to do other tasks.

Avantages

The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively.

Inconvénients

Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements.

Francesco
Francesco
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/10/2021

Very Flexible

Avantages

Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support

Inconvénients

the interface was old but with the last releases is modern and its customisation is easy

Utilisateur vérifié
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
4

5,0
Publié le 18/04/2019

Overall a fantastic system.

Assist a local set up and helped them choose their software.

Avantages

Employees have been able to book clients quickly and accurately. New employees have been quick to pick it up and support was helpful and friendly.

Inconvénients

Housekeeping data has small fonts I am unable to increase (that I know of), and had issues importing excel data, but overall great software.

Didier
Didier
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
4

3,0
Publié le 17/10/2018

First revue before installation finished

to early
Very difficult to use without good training and professionnal procedure

Avantages

First : training
Second : easy request to change quickly

Inconvénients

Local support and installation
Flexibility

Lorenzo
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5,0
Publié le 21/06/2019

Clock Me In

Avantages

What I liked most about Clock PMS is The workflow is simple, great API functions and a very good support and technical staff/

Inconvénients

What I liked least about Clock PMS is mice tool needs some more improvements to be used in a professional environment.

Mandy
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/10/2017

The Clock PMS has turned out to be the perfect choice for us

With our previous PMS solution, it was very difficult to keep all calendars up-to-date and prevent the risk of overbooking. Now Clock PMS with integrated channel manager takes care of all of that. It also generates our receipts which is just great since I'm not on site every day to make them myself.

Avantages

The customer support is really superb and fast. The channel manager works great, especially in combination with the rate settings. It's easy to create dependable rates so you don't have to spend an entire day editing each rate separately all the time.

Inconvénients

I wish there was a way to set up a reservation request in the system that would hold the rooms so no other guests can book them until we receive a reply whether or not the interested guest wants to rent our rooms or not.

Winnie
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 01/11/2017

Clock PMS eases the hotel management

We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

Avantages

We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.

Inconvénients

We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.

Réponse de Clock Software

Ms. Christo, Thank you for your kind words.
We always listen to our customers to move forward.

Répondu le 29/11/2017
Thierry
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 17/11/2017

Clock PMS is simplicity, ease of operation and true connectivity

As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.

Avantages

Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.

Inconvénients

Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.

Réponse de Clock Software

Your opinion is valuable to us. Thank you!

Kind Regards,
Clock Software Team

Répondu le 21/11/2017
David
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 13/10/2017

Clock PMS is awesome

Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere.

Avantages

What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well.

Inconvénients

I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified.

Hristo
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 01/11/2017

Clock PMS rocks

We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS.

Avantages

What I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS

Réponse de Clock Software

Thank you for your kind words, Mr. Stoyanov.

Kind Regards,
Clock Software Team

Répondu le 21/11/2017
John
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/01/2018

Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Avantages

Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Inconvénients

Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Nguyen Tuan
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 16/11/2017

Clock PMS is versatile and adaptable

Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Avantages

Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Inconvénients

Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Réponse de Clock Software

Mr. Dung, Thank you very much for your kind words. We always strive to improve.

Répondu le 17/11/2017
Fabian
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
2
Support client
2

3,0
Publié le 13/09/2017

The software seems in an early stage. A lot of bugs and many things not yet or wrongly...

so far it takes us more time to do our work than before. We hope we can change that in time.

Avantages

It has potential. A lot of features and detailed preferences.

Inconvénients

It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way.

Réponse de Clock Software

Mr. Balz,

Thank you for your feedback. The opinion of every user is very important to us to constantly improve our products and services. We have referred your feedback to our Customer Support and they will very soon get back to you to discuss your remarks in detail. As you have started using Clock PMS only recently, it could be a good idea to go through the setup of the configurations and the operational procedures once again to make sure they have been properly addressed during the initial onboarding

Thank you for your support.

Kindest regards,
Clock Software Team

Répondu le 15/09/2017
Joel
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 12/10/2017

Clock PMS has worked very well for us since the very opening of our island resort.

We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Avantages

I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Maryn
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5,0
Publié le 25/05/2016

Great all-round , intuitive and easy to use PMS

Very happy we have chosen for Clock PMS. It suits our needs perfectly and allows me to monitor the progress of my business closely. It feels very solid, and well organised. We have been using it for several months now and I haven't been able to discover any bugs. I feel it is genuinely done by hoteliers for hoteliers, so really with the business in mind.
Best of all is the software is developed in such a way, our employees understand how to work with it within minutes. Very self explanatory! The program works great in combination with their POS solution.
And last but not least, their help desk is always available, very helpful and service minded.

Great work!

Réponse de Clock Software

Thank you for the good words! We appreciate your feedback and we will keep up our efforts to bring you a modern convenient hotel PMS and POS solutions and provide excellent support.

Répondu le 26/05/2016
Marko
  • Secteur d'activité : Hôtellerie
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 08/03/2017

Excellent support team

We opened in 2015 and Clock PMS is the first PMS we use. It has its own channel manager and web reservation system which means our availability is always up-to-date we never overbook. And the support team are great and always ready to help.

Avantages

Support team, Channel manager update speed, Updates

Réponse de Clock Software

Marko, This has been a pleasure working with you for more than a year now.
We appreciate loyalty and the feed back is always good to have.
Superb Hotel PMS and expert support team to handle all the questions is a must.
Best Regards,

Répondu le 09/03/2017
Stuart
  • Secteur d'activité : Hôtellerie
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 07/03/2017

Clock really ticked all the boxes for me

As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore.

Avantages

Automated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device.

Réponse de Clock Software

Dear Stuart,
Thank you very much for your kind words.
We are really doing our best to stay one step ahead .

Répondu le 09/03/2017
Jacob
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
4
Support client
5

5,0
Publié le 04/05/2015

Great Hotel Software!

We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it is exactly what we've been looking for. It has great functionality, and a pricetag that is perfect for us (a small hotel). There are some things that can definitely be improved, but it looks like they are constantly updating the software, and it should continue to get better.

Réponse de Clock Software

Thank you for the good words! Yes, we constantly update and improve our software based on industry trends and customer feedback. We listen carefully to what you have to say and our service team is always ready to help if you need anything. We wish you and your business a lot of success.

Répondu le 15/05/2015
Serge
  • Secteur d'activité : Hôtellerie
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4,0
Publié le 14/03/2017

A cloud PMS which keeps growing

We opened in 2015 and Clock PMS is the first hotel management system we use. As the first passive hotel in Brussels, we were looking for an affordable PMS based in the cloud. Clock PMS was our first choice and we have not regretted it.

Avantages

CLOUD + CLOUD + CLOUD

Réponse de Clock Software

Mr. Schultz thank you for your words. We are doing our best to keep the product always ahead of the trend and up-to-date.

Répondu le 20/03/2017
Carolyn
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5,0
Publié le 21/11/2015

Just keeps getting better!

This software ceases to amaze me at its constant improvements,
I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory.

Also like the successive booking notes.

Will most likely add Clock POS to our property in the New Year.

I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project.

Keep on going Guys, you are making my life so much easier!

Réponse de Clock Software

Thank you, Carolyn! Making your life easier and giving you the tools to provide unique guest service is our ultimate goal. Your kind words show that we've kept our promises. Thank you fir sharing it!

Répondu le 07/12/2015

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