En savoir plus sur WebinarJam

WebinarJam est une solution cloud qui aide les entreprises à créer et à organiser des sessions de webinaire avec une diffusion en direct sur YouTube et Facebook ou la diffusion d'événements via des salles de webinaire privées. Les présentateurs et les administrateurs peuvent concevoir des webinaires en utilisant des vidéos, animations ou diapositives existantes, ainsi qu'en partageant leurs écrans avec les participants. Une fois que les entreprises ont fini de créer les contenus de webinaire, elles peuvent inscrire les participants en ligne en utilisant des pages de renvoi prédéfinies qui peuvent être hébergées sur les serveurs de WebinarJam ou intégrées au site web de l'entreprise. Les entreprises peuvent également personnaliser leurs pages de renvoi avec des boutons d'appel à l'action spécifiques, des contenus marketing promotionnels et des liens vers des pages de paiement pour les sessions de webinaire payantes. WebinarJam s'intègre à divers outils tels que Google Hangouts afin de permettre aux entreprises de créer automatiquement des sessions Hangouts pour leurs webinaires. De plus, l'outil s'intègre aux solutions de répondeur automatique renommées telles que ListWire et Aweber, ce qui permet aux entreprises d'envoyer les informations des participants au webinaire vers ces outils tiers.
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WebinarJam - Prix

WebinarJam n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de WebinarJam est disponible à partir de 49,00 $US/mois.

À partir de :
49,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non

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Parcourir les avis sur WebinarJam

276 avis sur 276
Classer par :
Philippe A
Philippe A
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 18/12/2017

So Glad We Bought EverWebinar (from WebinarJam) We absolutely love it

EverWebinar allows us to run webinars to promote our business 24/7/365 in any countries in multiple languages. EverWebinar provides a fantastic ROI.

Avantages

We had a dream:
What if we could build a system that would allow us to get everything done for our Automated Webinars inside Facebook Messenger?
We recently purchased Everwebinar.
What if we could make it even better by offering such a smooth and seamless experience that we would get signup and attendance rate through the roof.
This was the plan:
From signup to delivery of a branded url to the webinar, reminders before the webinar, follow-up messages if they missed the webinar, attended but left early, watched but did not buy etc, ...
All done in Messenger.
With open rate in Messenger up to 100% and 10x higher CTR than email we thought this would be a game changer for us.
We have spent 3 days and almost 3 nights trying to create this system. It was freaking hard to get all the pieces work together. We failed and failed more. It has been the most challenging automated workflow we've ever built.
We were exhausted, our brains fried & froze.
We hit a massive roadblock and spent 24 hours just on a "little tiny" piece of the puzzle: getting it to work no matter what the timezone of the user is, no matter which On-Demand time they choose. We were almost there 99%.
And then we had a moment of grace.
We made it. And now It works beautifully.
So if you ever had the same dream now you know it is possible.
If you want to test it for yourself check our webinar on "How to create Chatbots and Automated Marketing".

Inconvénients

We would love to have schedule code for Just in Time webinar. I it.have contacted support about this and the tech team is working on

Karisma
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/10/2020

THE SECRET SAUCE TO GROWING MY BUSINESS

It has been great. I would love to see improved features, however it's still supreme right where it is. Multi user function to restrict my other staff from download emails would be great.

Avantages

We started using webinar jam we had to come up with a solution to pivot our business. Webinar allowed us the ability to literally take hundreds of prospects from our free webinar to being paid customers with ease. The set up process is pretty lengthly, but they created a simple step by step fool proof process that is so very worth it at the end of the day. We have used several other softwares which were either too pricy and didn't deliver the value or didn't offer a streamlined and easy process to get someone to purchase during the webinar. Because of webinar jam we have been able to make sometime over $5000 in one hour from sales. Thank you!

Inconvénients

ability to stream on multiple social media platforms at once and collect emails from those that want to watch.

lack of ability to allow attendees to sign up for email news letter during the sign up process.

ability to assign user to your account however limit admin access so that my assistant and other staff can access and create webinars but prevent them from accessing the ability to download emails from past webinars.

Would love if you also added in the ability to have break out rooms, or eventually full event options like hop.in

Alternatives envisagées 

GoTo Webinar

Pourquoi choisir WebinarJam 

Zoom meetings and zoom webinar just did not have the functions to closes sales during the webinar like webinar jam did. Closing sales to our membership platforms are very important

Logiciel antérieur 

Zoom Workplace

Pourquoi passer à WebinarJam

Again the ease of use and the reviews from many other successful online marketers.
Seddouk
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
3
Support client
2

2
Publié le 24/04/2023

latency between sound and image on the recorded webinar file

i had issues with the recorded files , no good answer from the team .

Avantages

easy to set up, It took not long time to set up the webinar

Inconvénients

latency between sound and image on the recorded webinar's file the link that was send to costumers redirect to and old recording of the webinar rehasal .

Réponse de Genesis Digital

Thank you for sharing your concerns. We apologize for the latency and redirect issues. We would love to investigate this for you to ensure this doesn’t happen again. If you could send us an email at [email protected], we would love to help.

Répondu le 12/12/2023
Trish
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 02/02/2023

Webinar Option that Delivers Automated Experience

I would recommend. It was a good option and looked great from the consumer / user side. Allowed us to drive attendance and user flow much easier than having to physically be on the webinars ourselves. Overall happy with it.

Avantages

Software has great features that allow for “live” looking webinars. Was a great option for my company to use to run frequent webinars without having to be on the webinar. We used pre recorded videos. Follow up features and reminders worked well. Overall I was pleased with the software.

Inconvénients

The set up was a bit complicated. Had to get my agency to help figure out the technical end so that it worked correctly.

Réponse de Genesis Digital

Hello Trish,

Thank you for sharing your feedback and giving WebinarJam 4 stars! We're thrilled to hear that you love the feature that allows you to mimic a live webinar for your clients. Your experience with the setup and learning process is valuable feedback. We are committed to consistently creating positive experiences for customers like you, so you can continue doing what you do best and serve your clients in the best way possible!

Répondu le 12/02/2024
John
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/04/2020

The BEST webinar software to generate daily sales!

WebinarJam has allowed me to add 3-10 sales each day on my evergreen webinar funnel , without a glitch. The best thing is their support, something that other webinar providers lack in. Keep up on your great work & new feature impeovements!

Avantages

- Ease of set up & use
- Lots of features & new updates
- Stable software
- Quick support

Inconvénients

If you could provide even more webinar registration templates that are customizable that would be awesome!

Brian
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
2
Support client
1

1
Publié le 27/04/2021

Do not buy this webinar system, you will lose lots of money and get no support!

We used WebinarJam because they market that it's easy to use and effective. It all sounds good until you spend so much money on marketing to send clients to the WebinarJam system and prospects complained every week that they could not view my video, they got booted off the webinar, prospects were not able to log into the webinar and so much more. I put out a support ticket on this issue and no one responds back. They have poor customer service. Don't waste your time on these small webinar companies. We went back to Zoom and so glad we did as Zoom has the infrastructure to run effective zoom and webinars and have the team and experience to help when something goes wrong. We spent so much money monthly on marketing dollars to get people to our webinar and WebinarJam made us lose so many prospects and money.

Avantages

The Evergreen platform is a good idea if it works properly.

Inconvénients

Prospects were not able to log in, people got booted off the webinar, administrators had a hard time starting a webinar and their support system was horrible. We lost so much money relying on this system for our webinars.

Réponse de Genesis Digital

We're truly sorry to hear about your negative experience with WebinarJam. We've taken your feedback seriously and have been diligently working to improve our platform and support services. We understand the importance of reliability and customer satisfaction, and we'd like to invite you to give us another chance. We've made significant enhancements to address the issues you encountered, and we're confident that you'll find a much smoother and more reliable experience now.

Répondu le 06/05/2024
Christopher
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
2
Support client
3

3
Publié le 09/02/2021

It could be great, but it really is not.

We are using Webinar Jam to conduct LIVE workshops to help people build digital marketing platforms. So you can see, we are accustomed to tools fitting together. Webinar Jam does not meet that criterion really at all unless you run everything from their site.

Avantages

I like the additional features of reminders, social cues to get people to convert and the recording is amazingly good.

Inconvénients

It is wholly lacking a paid user solution. The best they can come up with is shoving a PayPal button on a registration form. The signup process reflects a funnel with several steps and should really be a single checkout form - name info, card info, seats - checkout. But instead, you have to register by just selecting the webinar, then go pay through a third-party app, then go actually register through their form. It's ZAPIER integration does not accept actions so if you made a simple flow for checkout you can neither write them in through Zapier nor load a file of guests. Paid functionality for sign up is minimal.

Alternatives envisagées 

WebinarNinja, Livestorm et GoTo Meeting

Pourquoi choisir WebinarJam 

Looking for an easier user experience - did not get it.

Pourquoi passer à WebinarJam

The reviews on their site were amazing - should have been the first clue. The customer service is slow to non-existent and while it costs less, relatively speaking, it's only because ZOOM forces you to have Zoom Meetings in order to get ZOOM Webinars. A general rule of thumb, don't screw customers into having to take a product they don't want to get one they do.

Réponse de Genesis Digital

Thank you for taking the time to share your thoughts. We're sorry to hear about your challenges with WebinarJam. Your input serves as a driving force that enables us to consistently improve our platform. Ensuring our customers' satisfaction is our top priority, which is why we genuinely pay attention, value, and act upon your feedback. Feel free to share any additional details or suggestions. Thank you!

Répondu le 06/05/2024
Marisol
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
2

3
Publié le 15/06/2020

Hopeful dreams crushed during the trial - Not suitable for professional use

Looking for an affordable but reliable way to provide LIVE webinars, WebinarJam did not perform as expected.

Avantages

Made the decision of trying it after reviewing expert videos and websites like Capterra recommending it. I consult for a non-profit with limited budget and as many others, are in need of remote tools to deliver their messages. I am NOT in the business of selling fake guru trainings, I need a solid, professional platform to educate a demanding audience that attend free sessions. I hoped WebinarJam was the solution of my problems but the trial was unsuccessful.

Inconvénients

Registration fields are very limited (e.g. we would love to request company name), confirmation emails work unreliably, interface is cumbersome and counter-intuitive (especially for attendees), if you upload the slides they lose the animation, we tried many times to share our powerpoint screen with little success. This is VERY frustrating and for us, it was unacceptable. It's probably better for pre-recorded webinars but I don't recommend it for Live Webinars. Avoid embarrasment! Customer service is really slow but I want to attribute it to COVID-19.

Alternatives envisagées 

Jitsi et GoTo Meeting

Pourquoi passer à WebinarJam

Integrated Registration and landing pages, affordability, apparent (but non-existent) technical advantages.
Glory
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/04/2020

Ultimate Music Theory Weekly Webinars LOVE WebinarJam!

WebinarJam not only provides THE BEST platform to deliver webinars, they also have awesome training and support. BRAVO WebinarJam, keep up the great work :)

Avantages

I love using WebinarJam to connect with our customers and run our weekly Ultimate Music Theory LIVE Webinars. It's super easy to set up and use and I love the COPY function and options with email responders to stay connected to our customers. I also love the options of having different sizes of my live image inside the screen sharing option so people know I really AM LIVE with them.

Inconvénients

Love all the new concepts you have added!!

Andrés J
Andrés J
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
5
Support client
2

4
Publié le 13/08/2021

Was a gamechanger... Not so much anymore

I've been using Webinarjam for years. For starters, it's a no-brainer! It's easy to start and to learn how webinars work. However, I'm not crazy about the companies support. It used to be great, know just OK. I also see their offering a pic pricy compared with newer alternatives.

Avantages

It's very easy to start, and its very well design. In a few minutes you can start and get up and going your first webinar. Also, it integrates with several platforms, like Aweber, Mailchimp, Zapper and the companies' own Kartra.

Inconvénients

I can't see a big leap forward in the last couple of years. Yes, they did launch version 4 almost 2 years ago, but it was just a minor update, and since then, no new features whatsoever. They are lagging and don't innovate as much as one might want.

Floyd
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 17/09/2020

Value Packed, Feature Rich and Stable

Hands down the best webinar software I’ve used. Solid team behind this product and they really care about the details and stability of their platform.

Avantages

I just love how many features this software has. And they ALL work as engineered.

Inconvénients

I don’t really have any complaints at this time. If i do, I’ll be sure to update the review.

Debbie
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/01/2023

Webinar Jam from a Person who is not techie

Ineffective communication and interaction during webinars.Inefficient organization and management of webinar events.Limited accessibility and flexibility for attendees.BenefitsImproves communication and interaction during the webinar.Streamlines the overall organization and management of the event.Increases accessibility and flexibility for attendees.Solved Problems:

Avantages

Offers two-way audio and video, screen sharing, and live chat capabilities for effective communication and interaction.Enables mobile access, allowing attendees to join the webinar from their mobile devices.Streamlines event management with features such as real-time chat and file sharing.Offers presentation streaming for seamless delivery of presentation materials.

Inconvénients

Potential technical limitations and the need for good quality audio and video equipment, reliable network connection.May require investment in technology and training for effective use.

Réponse de Genesis Digital

Thank you for your feedback on Webinar Jam. We're glad to hear it's improved communication and organization for you. Your input serves as a driving force that enables us to consistently improve our platform. Ensuring our customers' satisfaction is our top priority, which is why we genuinely pay attention, value, and act upon your feedback. Thank you!

Répondu le 15/02/2024
Utilisateur vérifié
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 03/05/2019

WebinarJam: Makes Webinars Easy and Profitable

Avantages

We run multiple webinars a month as a way of outlining our product solutions to prospective new customers. These webinars deliver a consistent flow of sales for our business. WebinarJam is integral to us doing this.

WebinarJam simplifies all of the set up and running of webinars so we can just focus on the content and delivery. It integrates with all of our tracking and mailing list systems. Makes it super easy to prepare sales webinars with pre-defined "buy buttons" etc.

And we can interact with clients in real time chat during the call, answering any questions / dealing with objections as they arise.

WebinarJam automates all of the registration, confirmation and reminder notifications and can even handle replay pages.

You can configure the webinar in "express mode" which is super quick to get up and running - or you can dive into the "full configuration" mode which gives you total control over every conceivable option.

I particularly love how it integrates with ClickFunnels so we can build custom registration pages - and how it tags people in our email CRM so we know who attended / didn't attend / showed up late and/or stayed engaged throughout the webinar, so we can customise their followup.

It also integrates with Zapier - which opens up plenty of options for other integration. A very versatile tool.

Inconvénients

One frustrating thing about WebinarJam - is really the flip side of such a powerful platform... - there are so MANY options, that at times it can be hard to figure where to find what you need.

And the UI feels a little dated. There are times when a modern UX would be super helpful - for example, type-ahead searching in an unordered drop-down list containing hundreds of options is pretty much standard these days - but in WebinarJam, you have to scroll all the way through the list to find what you want. Hopefully this will be addressed in time.

Utilisateur vérifié
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
5
Support client
0

5
Publié le 03/10/2018

Okay webinar software

Overall WebinarJam was a decent software, if a bit overpriced. But it worked well for what I needed and for that I must give them credit. In my opinion, there are other products on the market that can give you what you need at a better price point.

Avantages

I used WebinarJam for about 3 years when I first launched my website. Someone whose site I admired recommended them, so I signed up. At the time I was using Google Hangouts and their solution (an overlay over Google Hangouts) was a perfect fit. It gave me analytics for my Hangout and I could track who attended and who signed up but didn't show.

Inconvénients

My least favorite part of the software was the price. I always thought I was paying far too much for what I was receiving. And when YouTube Live became a thing I jumped ship and haven't looked back. The person who recommended WebinarJam still uses the software. I don't get the appeal.

Utilisateur vérifié
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
4
Support client
3

4
Publié le 15/04/2022

Prime Tool for Webinars

Good Tool with various useful features and very convenient to use.

Avantages

It has a pool of features like Screen share, run a poll/voting, Upload slides, online Chat, replay option and we can also play videos.

Inconvénients

The latency was not good when and User interface is quite moderate and would be great if they improve it further.

Utilisateur vérifié
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/06/2020

Easy! Affordable!

I plan on using WebinarJam for three things: (1) marketing for customers for [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is connects job seekers with a sharp, well-trained, highly effective personal recruiter to work with the jobseeker step-by step to get them employed. This is nothing like straight out of the box "career coaching" and it is not help with "resumes" (although it includes that) or some random job seeking program. It's having a PRIVATE RECRUITER working for the job seeker. Sourcing jobs that might be right for the job seeker. Networking on behalf of the job seeker. Guiding the job seeker in a successful salary negotiation. (2) delivering instruction to [SENSITIVE CONTENT HIDDEN] clients. (3) creating marketing webinars for my clients to promote themselves.

Avantages

I found it easy to use and how amazing my webinar looked -- not just the actually webinar but all the ancillary materials look very high-end, well beyond my skills in creation of marketing materials .

Inconvénients

Trying to think of something really -- but I like everything so far; setting up a webinar is easy. Doing it, is easy. And the tracking of information on participants is easy as well.

Evelyn
Evelyn
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
4

5
Publié le 16/08/2021

Great webinar option

I'm more a user than an administrator but I've seen people preparing for a webinar event and this is the one thats much more complete, secure and easy to use so our guest can login quickly

Avantages

Is great for webinars to attract new subscribers and sale prospects. Is great that it's structure covers all the communication needs for a semi live or live events

Inconvénients

The cost is a bit high I would not say is affordable but it's a great investment for a medium company to do events and be recognized

Graeme
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
3

5
Publié le 09/04/2020

One of our success tools

Reliable, easy to set up, set-and-forget. It's a winner for us.

Avantages

Webinarjam has taken the 'fear' out of live presentations. Fear of not getting registrants, fear of tech failure, fear of not getting results. And converting those to Everwebinar has been our secret sales converter.

Inconvénients

Support needs work. We struggled to get a few things right on the new platform. The integration with Infusionsoft is not as deep as it should be (we couldn't see all our tags - it was throttled). We had to get creative on our side to try keep it all working - things got desperate as the switch deadline loomed and no word from support.
Would also like to be able to export the chat. That seems like a no-brainer when creating multiple niched/segmented webinars.

Sue
Sue
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 09/04/2020

reliable webinar platform!

As a professional speaker and trainer, using this virtual platform has allowed me to offer my expertise across the country. Yes, there are other platforms available but when I offer my own WebinarJam link, I think it shows the level that I offer is higher than the common ones.

Avantages

I choose this platform based on recommendations from those who know techy stuff and I am so glad I learned how to use it myself. Yes, it took some effort and attention to learn it but I didn't need to buy any fancy microphones or cameras, everything was included from the comfort of my own laptop!

Inconvénients

The only thing I still haven't mastered is increasing my definition - picture quality could be better and I am not sure how to make that happen. But it is definitely good enough and certainly shows power points well.

MJ
MJ
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/10/2017

Simplification & Efficiencey in a Nutshell!

So much business leverage, analysis, and reach. I was really able to diversify and even create new products with the ability to scale almost instantly. These software services are really invaluable tools that exponentially help my business grow.

Avantages

Super user friendly but thinks of EVERYTHING. Any issues or leverage points, it's got you covered on all bases. I love how intuitive and detailed it is. But at the core, for everything that it's capable of and all that it's got to offer it's pretty simple and easy to learn.

Inconvénients

If I had to be picky, there's a slight (and I mean very slight) learning curve. You have to look at this from the perspective of how much am I looking to accomplish? When you put it into ration, the learning curve is nothing compared to what you're capable of doing thereafter.

Karen
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 22/05/2020

Worse webinar platform. No customer support

We had a horrible experience with webinar jam. There was no fixing this because they never got back to us. We are completely alone which is not comforting during times like these.... The worst part was that we were doing a webinar on how to optimize your health.
Also, the 30 day trial is not 30 days, they tried to charge us 14 days after we signed up for the 30 day trial.

Avantages

In the beginning, we loved how the webinar software involved business offers within the webinars. We thought the software really looked flawless and simple.

Inconvénients

Bad customer service and technical issues. When we had an issue early in the day before our 7 PM webinar, there was no response for hours and there was never a response. The webinar deleted and we needed support because it had been accidentally cloned. As a business owner myself, I know it is crucial to be able to have contact with customers and help them as best I can. They advertise 24/7 customer service but they have no 800 number or live chat. The only way to contact them is put in a "ticket" which we never received a response from. They also took pride in the "test run" option. We tested the webinar on multiple computers and the test did not work. Then we tried it on a MAC and it did work... We decided to do the webinar on that MAC because the test worked (video and audio). Then 30 minutes later when we started the webinar, the audio said it was on and working and everything else looked perfect.... but our attendees could not connect and the ones that could connect could not hear us even when it said the audio was on.

Delia
Delia
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
3
Simplicité
2
Support client
1

2
Publié le 23/01/2018

Prepay, but absolutely no service when it doesn't work.

Avantages

Seems to work most of the time. No attendee downloads. Fairly simple to run. Can upload powerpoint for presentation reducing required bandwidth.

Inconvénients

Last night it went completely psychotic: 125 people on a webinar and it started replaying 6 seconds of my talk over and over. Then it disconnected me. I logged back on and it started looping it again. By the end of the time 19 people were there. I'm now handling complaints and a loss of income.

I attempted to contact Webinarjam and after 20 minutes found a phone number. The phone message does not accept incoming calls but gives you another website address to get help. There, I finally found where I could file a ticket. There is no communication with the company other than that.

I got an absurd response 12 hours later that said they suspected it was MY internet or computer that was at issue...uh. no. I have conducted over 200 webinars over 3 years and never had a problem like this. I also have 2 more webinars this week and no hope that anyone will respond. You prepay so if they don't perform as promised you are simply out of luck.

Dario
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
2
Support client
2

3
Publié le 28/03/2020

Big Promises Failed To Deliver Due To Technical Issues

Disappointing and frustrating, as I thought it be a great solution to have to hold Webinar, but turns out they have Technical Issues that need a: fixing or b: improve their technical setup on the backend, when someone tries to hold a Webinar with Guest Presenters, because it is not working.

Avantages

The ease of use to setup my Webinar, it took less than 10 minutes, even when choosing the more advanced setting option.

Inconvénients

1. Technical Issues with it, when I entered the Room as the Host, my Guest Host's where not able to join in, instead they ended up in a different Webinar Room. When I re-started and tried again, and clicked on the link to join the Webinar Room where it was supposed to be with my login details, I ended up on an error page. Never in my life with other Webinar Platforms I had issues like that before, as a Result I had to quickly change the Software I had to use, in order to hold my Online Summit, very frustrating experience, which is why I cancelled my Trial!

Kelly
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
3

5
Publié le 14/04/2020

Love it but don't want the changes

Was great, but feeling extremely disappointed with the changes which don't appear to be beneficial to my business at all.

Avantages

I found the set up of my Everwebinar webinar easy and love that it runs in the background of my business to continue bringing in leads and revenue

Inconvénients

You are currently forcing a change that means I can no longer run my webinar as is, that I need to join another paid platform or have Youtube branding on my video and shifting it will ruin the data and success of my current funnel.
I also have not had any response to help with this issue or whether I can keep it as is.

Justin
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
1

3
Publié le 12/03/2021

Full of great features but support lets it down

On the face of it, it does what we want. However, it doesn't always fulfill the promises.

Avantages

I like that the pricing structure is not based per viewer and that it is incredibly easy to set up and run.

Inconvénients

Support are very weak. Take a long time to respond.

Quite buggy email system, would not rely on this. However, they make it difficult to use your own with the unique links.

Réponse de Genesis Digital

We deeply regret the challenges you faced with WebinarJam and want you to know that your feedback is invaluable to us. Rest assured, we've been actively enhancing both our platform and support services to ensure a more seamless and satisfactory experience for all users. We understand the significance of reliability and customer contentment, and we extend an invitation for you to revisit our platform. With substantial improvements implemented, we are confident you'll encounter a significantly smoother and more dependable experience this time around.

Répondu le 06/05/2024
276 avis

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