3CX

Hi Sylvain,

Thank you for your feedback! It’s great to hear you’re finding the 3CX Phone System easy to use and accessible from anywhere. We appreciate your review!

Hey Eddie! Thank you for your review! We're glad to hear that 3CX has been a flexible and effective alternative to a traditional PBX system for you. :)

Hello Amine and thank you for your positive feedback on 3CX! We're glad to hear that you find the tool's features and user-friendliness appealing. Your feedback is appreciated, and we hope 3CX continues to meet your needs effectively.

Hello Perrine, thank you for your review! We're happy you find 3CX practical and are satisfied with the call quality and forwarding features.

Regarding the interface and features being challenging to understand, we encourage you to explore our user guides and documentation available on our website. These resources are designed to help make navigation and use of 3CX features easier.

Alternatively, our Customer Service team is also available to assist you with any specific questions or guidance required.

Hi Donata, thank you for your positive review! We're glad you find 3CX software easy to use and convenient for telephony and chat. It's great to know that it facilitates good communication with your teams and proves to be a useful tool in your daily work.

Hello Akram. Thank you for your detailed review of 3CX. We're glad to hear that you appreciate the reliability and cost-effectiveness, as well as the enhanced call handling and customer service quality through features like personalized routing and call recording.

For the setup, we have options to suit different needs. Our 3CX hosted solutions can be installed and set up in less than an hour. If you choose a self-hosted system, we provide various guides and documentation online to help with the setup.

Alternatively, our global 3CX Partner base is ready to offer hands-on assistance for an optimal setup experience. You can find local partners here: https://www.3cx.com/ordering/find-reseller/

Hello Oluwa. Thank you for your review! It's good to hear that 3CX meets your call center needs, from call management to automatic distribution and recording. We're glad you find 3CX software efficient and suitable for your requirements.

Hi Max! Thank you for your review on 3CX!

For the issues you are having with sound, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: [email protected]

Hi Steven! Thank you for your review. It's good to hear you find 3CX user-friendly and effective for your meetings.

Regarding the connectivity issues, they are often influenced by external factors such as internet stability. For additional support and tips, we suggest visiting the 3CX Forums. There, our global 3CX Partner community shares advice and solutions for similar issues, which could help improve your experience.

Hi Arnold, thank you so much for taking the time to review 3CX! We are glad to hear that you enjoy the ease of use of 3CX and its affordable price.
You can find more helping material around configuration here: https://www.3cx.com/docs/
And in case you need technical assistance you can easily locate your nearest official Partner here: https://www.3cx.com/ordering/find-reseller/

Hi Joao, thanks for taking the time to review 3CX! For the issues you are having with configuration and automatic reboot, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: [email protected]

Alternatively, feel free to seek some advice in the forum community where you'd be able to share more details of the issue: https://www.3cx.com/community/

Hi Karim! Thank you for your positive feedback on 3CX! We're glad you appreciate our quick response and other features. We'll continue working to improve, including addressing connection issues.

For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble on www.3cx.com or by email at [email protected]

Hi Guillaume! Thank you for your review!!

In terms of support, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

Please make sure that you have read this document for further guidance about the configuration https://www.3cx.com/docs/

Hi Clement! Thank you for your review! Great to know that 3CX meets all your telephony needs without any downsides. :)

Hi Elise. Thank you for the 5-star review! We are glad to hear that you've found 3CX useful for accessing your landline from calls remotely!

Thanks so much, Amine for your feedback! We're really glad to hear that your experience with 3CX has been positive. In case you need support feel free to contact our customer support team or seek consultation in the 3CX Forum.

Hello Yann, we are glad to see that you find it easy and simple to use. Thank you for choosing us and writing this positive review!

Hi Élodie and thank you so much for taking the time to review 3CX! We are so glad to hear that you love how easy it is to set up 3CX and that you would 100% recommend us!

We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more.

We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

Thank you for your positive feedback. We are happy to hear that 3CX assisted during the pandemic

Hi Rongen, we appreciate your feedback on 3CX! We are glad to hear that you find the pricing of 3CX reasonable, making it accessible to businesses of different scales.

Regarding the Caller ID, 3CX offers flexibility in formatting incoming Caller ID numbers, allowing administrators to customize the presentation to meet their specific needs. Please make sure that you have read this document for further guidance about Caller ID Reformatting - https://www.3cx.com/docs/cid-reformatting/

For any issue you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

Hi Samantha! Thank you for your review! It's great to hear that you're finding features like BLF settings, call recording access, and the mobile app easy to use. We're glad 3CX has been dependable for your team and that you could seamlessly integrate your existing Yealink phones!

Hello Martin. Thank you for your feedback. We’d like to clarify that 3CX still offers a free plan - 3CX SMB which is completely free for up to 10 users. This plan provides nearly the same features as 3CX PRO, making it a great option for smaller setups. While 3CX reserves the right to adjust its free offerings, the availability of a free plan has always remained consistent.

Nevertheless, thank you for your time using 3CX, and we wish you all the best with your new provider.

Hi Juan! Thank you for your detailed review! We're glad to hear you appreciate the licensing model and ease of use. It’s great to know 3CX has provided a more convenient and supported solution for your needs. Thank you for choosing us!

Hey Justin! Thank you for your detailed feedback. We're glad to hear that the flexibility and mobile app quality have been valuable to your team. The ability to scale without per-user fees and choose your hosting option is a key advantage we aim to deliver.