En savoir plus sur Bria

Bria est une solution de softphone et de communications unifiées développée par CounterPath. Avec Bria, les entreprises peuvent fournir à leurs employés les moyens de prendre des appels professionnels en déplacement et de travailler à distance à partir d'un ordinateur de bureau ou d'un appareil mobile. En outre, des fonctions telles que le contrôle de présence, la messagerie et la vidéoconférence sont disponibles pour faciliter la collaboration au quotidien. Bien que Bria ne soit pas livré avec un service de VoIP, il s'intègre aux fournisseurs de VoIP et aux PBX/serveurs d'appels les plus importants du marché qui prennent en charge SIP. Bria est idéal pour les entreprises qui ont déjà investi dans un serveur d'appels sur site et qui recherchent une solution de mobilité ou la possibilité de migrer vers une solution hébergée dans le cloud. Bria est disponible avec trois offres de solutions : Solo, Teams et Enterprise. Bria Solo cible les utilisateurs individuels à la recherche d'un softphone simple et riche en fonctionnalités sur mobile ou ordinateur de bureau. Bria Teams se concentre sur la fourniture de communications internes aux équipes ou aux petites entreprises, avec des fonctions de collaboration supplémentaires telles que le partage d'écran et les salles de réunion virtuelles. Le déploiement est simplifié dans Bria Teams, car les paramètres sont configurés et fournis à partir du cloud via un portail web convivial. Enfin, avec Bria Enterprise, les entreprises peuvent évoluer au-delà de 100 utilisateurs et accéder à des fonctionnalités supplémentaires telles que l'intégration d'Active Directory, des paramètres de configuration plus détaillés et un hébergement sur site.
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Bria Logiciel - 1 - aperçu
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Bria - Prix

Bria est disponible en version gratuite et propose un essai gratuit. La version payante de Bria est disponible à partir de 2,95 $US/mois.

À partir de :
2,95 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Oui

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Parcourir les avis sur Bria

104 avis sur 104
Classer par :
Zyren Christian
Zyren Christian
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 08/06/2021

My Bria Experience

I'm a Bria administrator, I setup and configure this software for my colleagues and all I can say is that it was so easy to deal with it, features of this app was so awesome as well.

Avantages

One of the most thing I like about this app is that it is so easy to use, user interface was very appealing and even if you're a newbie I'm sure you can easily adapt to this software

Inconvénients

I can't think of any reason on why should I dislike this app. My overall experience on this software is great

Petr
Petr
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
4
Support client
0

4
Publié le 14/04/2024

Limited Functionality and No Refunds

While Bria Solo might offer specific features, the overall experience was disappointing due to significant functionality gaps and a rigid refund policy. Consider other options before committing.

Avantages

Offers a trial period, although it expired quickly in my case.

Inconvénients

- The minimum subscription term is a full year, despite monthly pricing being advertised.
- Lacks SMS support and has poor voice transmission quality.
- Voicemail fails to recognize caller ID, complicating access.
- My request for a refund was denied after discovering these issues, despite only a month of use.

Sergio
  • Secteur d'activité : Aviation et industrie aéronautique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 10/02/2025

Nice softphone application

I've been using Bria since 2020 and overall it is a good application. I like I can call analogic phone numbers directly from my computer, and the audio quality is quite good in normal conditions. It is easy to use, although sometimes I've faced strange problems due to misconfiguration and I took too much time on solving them (specially problems with headphones/microphone).
The GUI is quite intuitive although I'd improve a little bit some parts of it, for example the user-management-related.

In general I recommend its use. Let's see if in the future the manufacturer can improve on the small points of improvement it has.

Avantages

You can have phone calls with analogic lines.
The sound quality is good.

Inconvénients

Some configurations are confusing and/or not user-friendly.

Kaitlen
Kaitlen
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
3
Support client
0

3
Publié le 17/07/2019

Bria--A decent option.

Avantages

Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.

Inconvénients

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.

Réponse de CounterPath

Kaitlen thank you for taking the time to submit a review.

Did you work with our support team to help troubleshoot why calls were dropping? Tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Répondu le 28/02/2020
Ian
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 15/11/2024

An Excellent Experience!

Very happy with the software and on the occasions that I have needed technical assistance, this has been quick and efficient. I have used Bria for almost 4 years now and can't imagine using anything else.

Avantages

Whether on my desktop, tablet, or mobile, I can stay connected without any glitches. The software is stable and doesn’t drain battery life excessively, which is a big plus for mobile users.

Inconvénients

Overall, the experience has been very positive; however, it would be nice to have some customisation options, such as changing the colour scheme.

Rica Mae
Rica Mae
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 24/06/2021

Bria connects our team

Our company benefits from Bria software so much. With it's outstanding service and features it makes our team connected throughout the day

Avantages

Bria is so easy to use and administer. I'm also the one who setup this software among our team and it is so easy to install and configure. The design of this software is second to none. Kudos to the whole development team

Inconvénients

If they can provide mobile development or application, it will be perfect as we are now using also our phone on day to day work

Robson
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 19/12/2019

Bria Teams Works Almost Perfectly (Fix)

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Avantages

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Inconvénients

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Réponse de CounterPath

Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

Répondu le 28/02/2020
Eoin
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 18/06/2020

Bria unifies communication with quick and easy provisioning

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.

Avantages

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Inconvénients

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Réponse de CounterPath

Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team.

Répondu le 26/06/2020
Amanda
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 13/12/2019

Love using Bria

Works very well no issues with it at all.

Avantages

What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Inconvénients

From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

Réponse de CounterPath

Thank you for submitting an amazing review Amanda. It's great to hear that our customers find Bria reliable and easy to use.

Répondu le 17/12/2019
matthew
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/11/2024

Counter path bria

Avantages

Only software replacing for Mac Uc as advertised

Inconvénients

So far nothing negative to say, still testing and adapting to features

Emmanuel
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
3

4
Publié le 05/05/2023

Free international calls with Bria

Bria has been a very simple yet useful tool for our company. Bria was a productive experience owing to its free trial and easy-to-use interface.

Avantages

Bria's trial version allows me to make free calls to another continent right away. However, given that it is not the full version, it is still very quick and convenient.

Inconvénients

The initial setup was a bit challenging. It would also be nice if we could add texting as an option.

Utilisateur vérifié
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/01/2023

Bria Softphone

I have used Bria soft phone for almost as long as I have been a broker and I am now in my 21 year.

Avantages

I have been using a Bria Softphone on my laptop to run my business for over 15 years and it's great.

Inconvénients

Sometimes the challenging part is interment call quality but with fast high speed connection this is no longer a concern.

Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 27/11/2018

I wish we would have kept this software in my office

In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.

Avantages

The customer service was great to work with. Call recordings were easy to find.

Inconvénients

There is nothing I have to complain about with this software.

Réponse de CounterPath

Thank you for taking the time to submit a review. Your feedback helps us improve our products and services and the overall customer experience. Sorry to hear your company moved away from our software. Did we change something that no longer works for your organization such as licensing model, pricing, functionality?

Répondu le 29/11/2018
David
David
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/05/2018

Bria always keeps our support team connected!

Keeping my team connected makes Bria the best solution. No need for extra hardware or complicated setup. I have my office phone anytime with Bria!

Avantages

Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!

Inconvénients

Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.

Lothar
  • Secteur d'activité : Semi-conducteurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 28/11/2021

Counterpath Bria - WHY?

No more issues - got rid of Counterpath SW!

Avantages

since 2017, I used Counterpath - recently I had to change my Laptop and my troubles began,
the support of Counterpath was not able to free the purchased license, we exchanged several emails
Finally I decided that I can spent my time in a better way and investigated a FREE OF CHARGE Softphone!

Inconvénients

SUPPORT - a big big minus.
Honestly there was 1 good support guy [SENSITIVE CONTENT] who helped me in the past, but the experience I collected 2021 forced me to change and even better the new softphone is free of charge!

Charles
Charles
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/08/2017

A great softphone software from a novice user to a call center floor deployment.

Avantages

It has a robust configuration (You can adjust one or several users at a time), works well if you have new users. The admin can make all of the adjustments on the server side.

Inconvénients

Sorry, the only thing that I could think of would be if the cost per license went down some. Then it would be great.

Utilisateur vérifié
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 21/01/2019

Great easy to use softphone

I use this for phone calls from customers and it's very easy to use with a lot of features and options. I also use it to troubleshoot/replicate customer issues. It's a great software that I like so much I suggest it to any customers looking for a softphone to use with my company's VOIP services

Avantages

Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line

Inconvénients

I have no cons to report about this software, it fully meets my needs

Réponse de CounterPath

Thank you for taking the time to submit a fantastic review. It's great to hear Bria's features and ease of use are working for your organization.

Répondu le 22/01/2019
John
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/07/2018

Excellent, flexible VOIP softphone !

Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.

Avantages

Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

Inconvénients

The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

Utilisateur vérifié
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 06/12/2018

Making our Customer Support Tasks Easier

As of now we have been able to scale our operations and continue to support our needs from abroad.

Avantages

When working in outsourcing you need to have the right tools to help your customer base. This tool has helped us reach to them without worrying too much about our location.

Inconvénients

Some features might not be available on the tool itself and you will have to find third parties to add those features.

Réponse de CounterPath

Thank you for taking the time to submit a fantastic review. It's great to hear that Bria is helping customer support connect with your customers.

What type of features do you feel we are missing? As our products continue to evolve our product team gathers feature and functionality suggestions from users. Features suggestions might be added to our road map for future releases.

Répondu le 07/12/2018
Luke
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 03/12/2018

Best Softphone there is

Avantages

This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.

Inconvénients

It would be great if they can have automatic call recordings in the settings

Réponse de CounterPath

Luke thank you for submitting an amazing review. It's great to hear from customers who have been successfully using our products for several years. I'll send your suggestion for automatic call recording to the product team.

Répondu le 05/12/2018
cory
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
1

5
Publié le 17/05/2018

the BRIA app works with windows based PC and after it is configured works great.

good soltuion for SIP integration

Avantages

the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry

Inconvénients

Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues

Utilisateur vérifié
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 03/03/2019

Simple but The Bomb

Avantages

Very easy for end users to set up themselves without too much remote intervention. Great customer support. All around great software and company.

Inconvénients

There's really nothing I can think of at all.

Réponse de CounterPath

Thank you for the great review.

It's nice to hear you've had a good experience with our support team. I'll be sure to pass along the feedback.

Répondu le 04/03/2019
Mary
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/09/2018

X-LITE Review

Avantages

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Inconvénients

Help features may be a bit vague or not inclusive of all features/needs or easy to navigate.

Réponse de CounterPath

Thank you for taking the time to submit a fantastic review Mary. I will forward your feedback to the appropriate team.

Répondu le 18/09/2018
henry
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
1

4
Publié le 05/05/2021

bria generally works

the whole app for phone calls on a cell phone never works perfectly, the thing is a cell phone primarily and will protect the phone usage of the device before the data usage is allowed, waking the app in the background is a hit or miss affair.

Avantages

clients can just log in and set up an account, easy to deploy

Inconvénients

the tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it....

Lynn M
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/05/2018

Great Product for Phone Use anyway

Avantages

I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.

Inconvénients

Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.
Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.

104 avis

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