Zoiper

Avantages

Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down.

Inconvénients

All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager )

Alternatives envisagées 

Pourquoi choisir Zoiper 

Pourquoi passer à Zoiper

Avantages

The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good.

Inconvénients

In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. .

Avantages

definitely not the setup. The functions are okay.

Inconvénients

To set it up you need different data like your sip information. But then there is not a single instruction that you can follow if it doesn't work. You will also get zero support from zoiper.

Avantages

The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding.

Inconvénients

They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it.

Avantages

Zoiper is an excellent tool for people like me working from home, that usually needs to have 2 to 3 lines opens for CS

Inconvénients

Sometimes has a glitch when you first open the app. But you can fix it by closing the app forced or changing your status

Avantages

It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out.

Inconvénients

1. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does.

2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen.

3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep??

4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!?

5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer.

6. Bluetooth volume and integration is just terrible.

7. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong!!

Alternatives envisagées 

Pourquoi choisir Zoiper 

Pourquoi passer à Zoiper

Avantages

I like that it is an alternative to the usual program that we use to make outgoing calls from the office.

Inconvénients

Sometimes it locks up and leaves calls on hold and you cannot use the computer on which it is installed.

Avantages

This Zoiper VoIP softphone works really well.
The setup was simple, all the features it comes with are useful.
I appreciate the "Audio-Video wizard"... it helps out bigtime.

Inconvénients

The Zoiper VoIP softphone DIALPAD is easy to miss.
The 9 little squares do not DISPLAY well.

Avantages

Zoiper makes it incredibly simple to incorporate softphone software without the need for any additional VPN or other connections.

Inconvénients

Even while Zoiper aids in the setup of other softphone tools, integrating Zoiper itself is initially difficult. Zoiper could look into this.

Avantages

So Zoiper is the first company that comes to my mind when I hear softphone. The sound quality is good, never had any kind of problems using the soft.

Inconvénients

Although it is comparably cheaper, the price mechanism is not clear in case of many users, the tariffs could have been more flxeible.

Avantages

What i really like is the way it helps the 21st business who are experiencing critical time across the globe due to Covid 19 epidemic, which compelled people to lock down at home but help your employer at work. I feel like due to such wealthy and powerful tool or software like zoiper this has been possible for employee like us to deliver the best ,disregard small challenges at your new work desk at home.As 21century organization work across the globe as common thing but this software really helps to overcome the calling challenges, server,security,equipment etc and most importantly it deliver absolute security to connect across the globe in the same way a secure connection provided at your organization desk for business for which organization spends millions and billions ,using phone systems , record calls for quality,monitoring , individual lines extension etc.It make things so easy for a global business to survive with more determination which cannot be easily forgotten.I think it took all the pain a business was striving for to fulfill the needs of one's organization .It feels amazing to explore such softwares more and more.

Inconvénients

It's only two weeks I am using this software and their is lot to explore .only thing I could say it's amazing however my personal feeling about this software is I think The FAQ section needs to be looked into .few more details would be more helpful to use by a newcommer

Avantages

It was always hard task to grow customer care center in the moment of scaling. Application integration with SIP clients always required additional knowledge and expertise for this kind of integration problems. Moreover, having proprietary SIP clients, that are limited by number of sessions or updates were nightmare. Having ZoIPer makes this growth easier. You can use free SIP client and set up by your self very complex SIP based centers without any payments. Of course, it is very integrable and intuitive for end users. It is supported on different operative systems, even on mobile platforms, allowing completely new set of functionalities for end user, in my case contact center.

Inconvénients

Design is not something that ZoIPer can be proud of. Application looks as a legacy form '90s. I believe that some good improvements could be implemented from this point of view.

Avantages

Zoiper is simple to use and really easy to implement. The team can be up and running in a matter of minutes.

Inconvénients

Call quality is super important in our business and Zoipers quality is not always the best.

Alternatives envisagées 

Pourquoi choisir Zoiper 

Pourquoi passer à Zoiper

Avantages

It is very practical, what I like most is that it has its application for Android which allows you to be always connected to the central IP where you are registered, it has a wide range of codecs supported and great support on the web

Inconvénients

It consumes enough battery of the cellular one and in occasions it usually leaves announcements

Avantages

Zoiper has helped our company to be more flexible and able to communicate with customers on daily basis with great performance.

Inconvénients

The only issue for us was when there was a high traffic of calls, we've received reply codes which sometimes made our customer support team unable to respond to calls.

Avantages

The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the

Inconvénients

What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use

Avantages

How you can change the setting to where the dialer is always showing on top allowing you to have easy access to the dialer

Inconvénients

How difficult it was to connect my headset to it for some reason the setting id selection would change back to default on their own

Avantages

Free version doesn't have any drawbacks. The ability to test whether the headset is working in the software is fantastic.

Inconvénients

It would be nice to be able to add multiple accounts in Zoiper 5 without paying. Other than that nothing. It works great.

Avantages

1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability.
2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS.

Inconvénients

1) Interface could have been better. Its not very user friendly even for the latest build.
2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends.

Avantages

We use this along with VICIdial, Ive never had any issues

Inconvénients

I had to have our tech setup VICI to work with this. Not a bad thing, I'm just not a tech

Avantages

ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls.

Inconvénients

The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce

Avantages

Zoiper enables remote employees to maintain full connection with the VOIP system with just their home computer and a basic headset.

Inconvénients

Features like Conference Calling and Warm Transfers are locked behind a paywall, which is understandable but adds to the cost per user.

Avantages

this is an awesome VoIP client. It has features galore. I use it with my work's Cisco phone system in the office on my Android phone. Call clarity is superb and it functions flawlessly.

Inconvénients

It is a little pricey for the pro version in my opinion but it is high quality software. It would be more worthwhile if 1 license would work for both the android client and the client on the computer then i would go for the pro version.

Avantages

i liked how the settings was detailed that i can almost control every single feature.

Inconvénients

i can't edit a number in the logs before calling, it needs to be written all over again. also if there's a free trial so i can check all the features before i decide to go pro would be an advantage

Avantages

Ease of handling, and simple to use.Uses the internet to make calls to landlines and cell phones

Inconvénients

only problem to be pointed out, if the internet is of a lower speed it often does not work