Daxko Operations

Avantages

It does what we need but it could use some improvements

Inconvénients

reporting and search functions they could be less complicated

Avantages

The ease of being able to pull reports with adjusting data and exporting to excel files

Inconvénients

That would most likely be dependant on my user settings and my access to all options in Daxko

Avantages

We built a new addition to our YMCA and being able to utilize the check-in feature for the separate entrances has been really nice so we can visualize how many people use each entrance. This will help us keep track of whether we keep that new entrance staffed or if there are times that are busier than others.

Inconvénients

I wish it had the ability to automatically change the membership type/charge when kids age up to the next level. For example, a youth to a student or student to adult, etc.

Avantages

I like the way Member search works. It's user friendly

Inconvénients

not easy to follow account transactions.

Avantages

I think Daxko Operations provides a sleek design that is easy to navigate and understand its features. I like how Operations allows you to restrict access to certain staff members based on their role, and how operations runs seamlessly.

Inconvénients

I wish that the phone feature of operations wasn't an additional add-on feature, I feel like it should be included in the original package. I wish that certain reports would go back further than 6 months, and I wish there was a way to save reports to a file on daxko that you could frequently review those reports when you originally pulled them.

Avantages

It provides up to the moment information, so you know where your membership and program enrollment stands 24/7. Its web based so you can access it anywhere and it functions like MS Office, which is what I grew up on.

Inconvénients

The product is a little bit more expensive that I would prefer.

Avantages

98% of the time Daxko works great for what we need here at the YMCA.
We can do Memberships, Maintenance, Hold forms, Cancel forms, etc.

Inconvénients

Occasionally you will run into a quirk in the system when trying to do a draft
maintenance or on an odd membership .

Avantages

Help with communication as we cxan see notes that were left and know how to handle any issues

Inconvénients

As long as its used properly there is no issues other than when maintenance is being done .

Alternatives envisagées 

Pourquoi passer à Daxko Operations

Avantages

I love the ease of obtaining members information and registering them for other classes, childcare, or camp.

Inconvénients

I wish there was a better way to update billing information when I have to either add or remove a state contract.

Avantages

Intuitive, accessible, and highly applicable.

Inconvénients

Needing to search using the individual's last name.

Avantages

Ease of use. Does multiple things for the business that help us keep control or our memberships, programs and finances. They listen and take requests for changes and upgrades.

Inconvénients

Sometimes takes a while to get an answers from customer service. Added services can cost you extra monthly like Daxko Engage, etc.

Avantages

I frequently use the History of visits & Event log for actions taken by other staff.

Inconvénients

Some function or data is more difficult to locate without assistance.

Avantages

The relatively fast response to the needs of our organization and clear communication about upcoming changes.

Inconvénients

Getting rosters for events is a little tricky and I wish there was a photo roster of past member access logs. This would help when trying to identify a guest by appearance in the event of an incident where they have not or cannot give their own name

Avantages

I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.

Inconvénients

I have worked with Daxko now for over 20 years - - customer service is lacking.

Avantages

i never have an issue with Daxko and that is a great thing. Confidence

Inconvénients

Sorry no cons for me! There nothing to complain about. Now knock on wood the server is down and we must write everything and every member on paper

Avantages

easy to use. overall a great experience. wooo

Inconvénients

nothing. no complaints and easy to use. thumbs up

Avantages

I started working the front desk at my childcare job about a month and half ago, and let me tell you this website was so easy to pick up on and learn! I had about an hour of training for 2 days total and was ready to start working by the third day! This websites layout is a work of wonders and is so easy to navigate through with little trouble.

Inconvénients

I have no complaints, this website is really a big help when it comes to payments, memberships, registration, etc.!

Avantages

Easy to use and if I get stuck , support services are right there as always for me.

Inconvénients

When an unexpected change happens and we do not get notified.

Avantages

I like the ease of use and organization!

Inconvénients

The only critique would be the password update requirement frequency, it should only be required when breached or requested.

Avantages

Processes my new participants fairly easily

Inconvénients

Have difficulty using some of the rarely needed features. Not always obvious what to do

Avantages

I like that payments and membership profiles are not a hassle. Each screen is simple and easy to read.

Inconvénients

I would like an option for quickly undoing the last action made on an account.

Avantages

everything is cut and dry and easy to follow

Inconvénients

step by step procedures instead of one scroll-down window to register

Avantages

I like that you can easily see the appointments for the day.

Inconvénients

One thing that is confusing from the YMCA standpoint is that there are multiple reservations an area can have and I wish that there was a box you could check for area reservations if you specifically wanted to see that.

Avantages

it's easy accessibility to different programs and different parts of the site

Inconvénients

sometimes the way you need to go about completing tasks can be confusing with many different steps

Avantages

User friendly, easy to understand, like the interface

Inconvénients

minor issues with bugs and updating classes