JustCall

Avantages

The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use

Inconvénients

Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality

Avantages

Easy to use like the app feature to where we can attach documents as needed

Inconvénients

none that I can not complain at the moment

Avantages

Once you're setup - you don't have to think about anything. Just turn on the dialer and go. Also, having a pre-recorded voicemail makes the experience even better.

Inconvénients

Setup is a little confusing. But Customer Service is great.

Avantages

Easy to connect with customer for sales.

Inconvénients

Customer service is not good. It's hard to get someone online and late on giving solution.

Avantages

It's relatively easy to use. The icons make it easy to figure out where the most used functions are.

Inconvénients

No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.

Avantages

JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well.

Inconvénients

routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close

Avantages

The team is great to work with and the tool integrates easily with our CRM. Reporting is simple and in real time and the product works consistently

Inconvénients

It was a little complicated initially but once fully implemented because very easy

Avantages

It's easy to make calls and input the number you are calling.Also it always informs you the time zone of the client you are calling

Inconvénients

I really don't like the filter for the call logs, there is none. You have to go back page per page, you can't search a specific number, email or date.

Avantages

I love the mass texting, call replayability, being able to download calls and reach thousands of clients with one click.

Inconvénients

Approval for bulk texts takes quite a bit of time and sometimes messages send twice.

Avantages

Easy to use, great quality, sound quality is great

Inconvénients

Integration with CRM, occasionally glitche

Avantages

Ease of use and always on. The recorded calls and the ability to do voice and text.

Inconvénients

Blocking of calls to certain areas. We get calls from all over and sometimes we can not call clients.

Avantages

We are using Just Call as our soft phone and we also love how everything is integrated from calls to recording and almost everything

Inconvénients

I like everything about just call, so far it has been very helpful

Avantages

Ease of transfer and outbound text communication

Inconvénients

Some features are hard to find and begin implementation

Avantages

Due to familiarity, the sales team I work in is able to quickly utilize JustCall for daily calls and SMS communication with inbound leads. The saved SMS templates are very helpful and easy to update once you know how.

Inconvénients

The spotty nature of the call quality. We never know how well JC will be working on any day and there have been times where the sales team was pushing towards a quota goal and instead of feeling a sense of energy and momentum, JC was lagging, finicky, and interrupted our flow and sense of progress towards greater goals.

Avantages

me gusta porque nunca se queda trabajo, cumple con su funcion al 100%

Inconvénients

La unica queja que tengo es que los valores para numeros adicionales son altos.

Avantages

Simple and easy-to-understand user interface.

Inconvénients

No messaging capability for a landline number.

Avantages

All communication tools in one place, and very user-friendly

Inconvénients

Chat support can take its time to respond once a concern/issue ahs been brought up.

Avantages

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Inconvénients

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

Alternatives envisagées 

Twilio

Pourquoi choisir JustCall 

Price and SMS

Pourquoi passer à JustCall

Price

Avantages

Great dialer solution pulling live data from our CRM

Inconvénients

Some features cana be tempremental

Avantages

Love the ability to do conference calls and call recordings. Really useful for training and monitoring.

Inconvénients

Mobile notification could be improved. Sometimes phone notifications are delayed. I get notified on my phone for SMS messages that may have already been dealt with on the PC app.

Avantages

Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful.

Inconvénients

The message notification. Should at least have the option to pop up on desktop if a new notification is received.

Avantages

Me gusto mucho su interfas web es muy facil de utilizar.

Inconvénients

Podria mejorarse su interfas movil ya que le falta ser mas intuitiva.

Avantages

Integration with ZOHO suite of apps. Integration was easy.

Inconvénients

Price is a little higher compared to others. Integration is not clear to setup.

Avantages

The pre made texts make it quick and easy to send messages that you use all the time.

Inconvénients

The app needs to be more consistent with the site. It is not as easy to use.

Avantages

Calls are routed to the right department. And it absolutely has a detailed report. Even you can track a recording anytime. Can be installed on phones too.

Inconvénients

Sometimes is lagging. When all users are active.

Avantages

I like the ease of use and the dashboard it has.

Inconvénients

Sometime it gets glitch and error comes and it becomes problamatic which calling

Avantages

We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.

Inconvénients

As far everything is just perfect, we did have an improvement in productivity.

Avantages

I liked how simple it was to dial, you can plug your scripts in and use the autodialler and the call gets recorded. I also like the pipedrive integration.

Inconvénients

There was not really anything that I did not like

Avantages

Easy to use. Reception is good. Clear. I like it.

Inconvénients

You unregistered my phone without notice

Avantages

porque es rápido, practico, no necesita una conexion que obligue a utilizar todo el internet como otras, tiene bien organizadas las campañas de llamadas y tiene mucho reportes de como uno va y sus horarios de llamadas

Inconvénients

que a veces uno realiza una llamada y no escuchan, por lo que tengo que actualizar, antes para llamar

Avantages

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Inconvénients

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Avantages

We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).

Inconvénients

the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.

Alternatives envisagées 

Google Voice, Grasshopper et Freshdesk

Pourquoi passer à JustCall

All the others were lacking at least one of the main features we were looking for, namely SMS saved replies, MMS, SMS out-of-biz-hours auto-reply. JustCall having SMS schedule send was a thrilling bonus that we weren't even expecting.

Avantages

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Inconvénients

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Avantages

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Inconvénients

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Avantages

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Inconvénients

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

Alternatives envisagées 

CloudTalk

Pourquoi choisir JustCall 

We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!

Logiciel antérieur 

Aircall

Pourquoi passer à JustCall

They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!

Avantages

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Inconvénients

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Avantages

It does the basics well.Poor bulk sms opt out policies. basically don't use it.

Inconvénients

buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality

Avantages

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Inconvénients

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives envisagées 

Aircall

Pourquoi choisir JustCall 

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Logiciel antérieur 

Grasshopper

Pourquoi passer à JustCall

Price point, functionality, customer service.

Avantages

Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do.

Inconvénients

Having to constantly top up credit and going through so much money on a shoe string

Avantages

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Inconvénients

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Avantages

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Inconvénients

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

Avantages

The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this.

Inconvénients

I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan.

Avantages

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Inconvénients

I have had some problems with the call quality.

Avantages

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Inconvénients

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives envisagées 

Aircall

Pourquoi choisir JustCall 

JustCall has better integration with Copper CRM

Logiciel antérieur 

Aircall

Avantages

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Inconvénients

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Avantages

It's easy to install and get up and running and very user friendly.

Inconvénients

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Avantages

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

Inconvénients

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

Avantages

User interface, easy to use. A lot of useful features.

Inconvénients

Loved it, one of the best softwares for call centers.

Avantages

Lots of features, SMS, Saved Replies, Mobile apps, Integrations

Inconvénients

Call drops, audio drops, Android app problems, other reliability, lack of polish on the product, customer support

Avantages

Ideal for businesses of all sizes, from small startups to large enterprises. With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support.

Inconvénients

The software can sometimes lag or crash, causing disruptions in communication and limited reporting