Nitro for Incoming Tour Operators

Avantages

During my time using Nitro for Incoming Tour Operators, I found it to be an indispensable tool that significantly streamlined our operations and enhanced our efficiency. The feature that stood out the most to me was its user-friendly interface. The automation of routine tasks was a game-changer, allowing us to focus more on providing personalized experiences for our clients rather than getting bogged down with administrative work.

Inconvénients

Currently, there are a lot of developments from suppliers. It will be important to be able to keep up with integrations to create easy and competitive quotes.

Avantages

Easy to use. Even for producers age 50+

Inconvénients

Difficult to implement some financial / bookkeeping functions

Avantages

Nitro has been an extremely helpful tool to create, change and organise group and FIT packages for our clients replacing our manual and outdated quotation tools of Excel, word and pdfs. Through preloaded services and prices, creating quotes has become a much quicker and easier task and we have had much less errors in our pricing. We can be precise and concise with our offering to our clients. All offers are being locked for editing once sent, making it easy to follow the process of potential changes througout sometimes a succesion quotations while the package is built to the client's wishes.Nitro is user-friendly in regards to customising your database and prices, as well as in booking, confirming, amending or cancelling services.Being able to access Nitro from anywhere due to it being a web based system is a huge bonus when the office is closed and access to paperwork and emails is limited.We have found Nitro especially useful for tour series with multiple arrival dates where pre-booking services is essential. Also creating vouchers is easy with the bonus of being able to add extra information to it when needed.Nitro has been very helpful in developing the system to suit the clients' needs.

Inconvénients

Nitro can be a bit sluggish when it comes to formatting email offers and creating itineraries and also when doing invoices. You can only download anything in pdf format meaning that when you have made changes, you will need to remember to download a new document onto your server.We have not found Nitro too useful for our FIT bookings so far as it is lacking features such as extracting transfer manifests and flight and ferry info and adding additional info for our clients. I am sure with more time to work on some test bookings within Nitro, a lot of these things could be overcome by us.The client invoice feature does need some getting used to and probably requires some further development in regards to late cancellations, and credit notes. We have however used it more and more during the season and it is extremely helpful despite some of its limitations. We have not yet used the supplier invoice side yet to register invoices and mark them as paid through Nitro.It would be helpful to be able to link services when booking the same supplier in a project, e.g. coach services required throughout a week. Currently, you either have to make multiple bookings or send a manual booking request and include the whole itinerary.

Alternatives envisagées 

Pourquoi passer à Nitro for Incoming Tour Operators

Avantages

Easy to work with, saves a lot of time calculating prices for clients.Great to be able to book visits directly from the system.Customer support is very helpful and quick in replying.You can add the contract rates for all suppliers, so easy to access

Inconvénients

It would be great if we could enter and send roominglists to hotels.

Avantages

Real people from our industry, who understand our questions, design the program and answer the phone/email.

Inconvénients

We used the downtime of covid to transition our business from office-based, paper-based and manual records of bookings to Nitro. We had no experience with cloud-based operating systems. Trying to pick the right one was the hardest thing for us. Once we picked it the next challenge was to bring staff along while (also facilitating remote working). With no income stream during covid this was a difficult decision to invest time and money - but one we are now VERY glad we made.

Avantages

Creating Itineraries is now faster and the actual Itineraries look a lot more professional now. Being able to send them as a link and a pdf is also a feature which is very useful.

Inconvénients

Not being able to link with Sage and lack of some specific Report, which Nitro are working on to be fair!

Avantages

Easy booking, easy voucher, easy listing

Inconvénients

Documentation very easy such as hotel list, vouchers

Avantages

Easy to use and make changes. You can do almost everything, create a package, quote for groups, FIT or incentive groups. Also it is easy to make the booking and follow up. Overall it is a great program to handle huge amount of both sales and bookings.

Inconvénients

It can still be improved with child quote, itinerary design. It could have been better with project follow up.

Avantages

It's very flexible and can meet various needs. You are in control of costs at every step of the itinerary creation

Inconvénients

in case of commission to be paid to 3rd parties, the value should be included in the total of costs+mark-up, so to get immediately the real revenue

Avantages

That it is very user-friendly and developed and managed by people who have a solid knowledge of both IT and of our industry

Inconvénients

It took in some cases too much time with the customization of the software

Avantages

The overview it offers in terms of offers and bookings, keeping track of suppliers and cancelation deadlines

Inconvénients

There is missing some features that cater more to the tailor made adhoc FIT tours in terms of presentation of offers and final itinerary

Avantages

We finally have an overview of the projects and are not afraid that important information will be forgotten. All colleagues can create, view and check projects even from home.

Inconvénients

We aren't yet in a position, where we really need to change anything in Nitro. We are getting familiar with the program yet.