PhoneWagon

Avantages

I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it.
- Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers.
- Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently.
- Support - I've needed help a few different times and they are quick and helpful.
- The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds.
- Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

Inconvénients

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Avantages

The implementation was very simple and the user interface is easy to use. The software is awesome!

Inconvénients

I do not have anything bad to say about this software.

Avantages

Very decent and mature product
Quite simple to use
Low Price reflecting quality of service.

Inconvénients

Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: [SENSITIVE CONTENT HIDDEN]
Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.

Avantages

The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne.

The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service.

All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time.

Have my support 100% and looking to slowly grow this company.

Inconvénients

I haven't really had any major issues and it works as I need it to with my Google Ads agency.

Avantages

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!

Inconvénients

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Avantages

Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon.

Inconvénients

Can't think of anything, honestly. It's been a solid tool.

Avantages

I can't see a lot of good points with PhoneWagon

Inconvénients

The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one.

Avantages

The ease of use and the integrations.
Their documentation is top notch and they have a great support team behind the product.
I could not live with it, it's an essential tool to our lead generation.
You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.

Inconvénients

Nothing that I can think of. It just works.

Avantages

This stuff works and the team is HIGHLY responsive. I love this offering

Inconvénients

Nothing yet... so far everything has worked well...

Avantages

It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.

Inconvénients

The interface could have been a little better, but so far, there isn't any big cons.

Avantages

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.

Inconvénients

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Avantages

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.

Inconvénients

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Avantages

Usability, data is presented in a straightforward, easy to digest manner.

Inconvénients

I have no complaints so far about PhoneWagon's software.

Avantages

Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes.

I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.

Inconvénients

So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

Avantages

The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

Inconvénients

can't think of any right now.

Avantages

The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.

Inconvénients

I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.

Avantages

I just love how quickly they are to help/get back to you. I haven't had any issues with them at all.

Inconvénients

None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.

Avantages

Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.

Inconvénients

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.

Avantages

So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!

Inconvénients

Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.

Avantages

Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. .

Inconvénients

What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .

Avantages

We love the capabilities and the people are great to work with. We did setup with the customer representative and she was wonderful. Very patient and took her time to make sure we understood everything.

Inconvénients

We don't have any negative feedback at this time.

Avantages

First time set up was simple. They provide easy instructions with video. Being able to track calls at an affordable price point is just what we needed. The customer service team is very responsive and helpful. They seem to really care about their customers.

Avantages

These guys are abnormally responsive, so much so it's almost un-businesslike. They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites. Getting them to do this wasn't like a visit to the Dentist or a company that never responds.

Inconvénients

Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.

Avantages

The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.

Inconvénients

The software falls short on the agency side, and the reporting doesn't allow for export as easily as others. Twilio's tech integrations like the ones from NoMoRobo and other services would easily put this software over the top!

Avantages

The platform is great, there is no learning curve, automation can be a breeze thanks to that. It's so visual that you will figure it out in less than 10min.

Inconvénients

No cons, it does what it offers at a great price.