HelpCrunch

Avantages

HelpCrunch est un très bon produit pour aider les entreprises et les prospects pour trouver de solution ensemble avec de très bonnes fonctionnalité et très simple à utiliser. Je suis très satisfait

Inconvénients

C'est un très bon produit et je n'ai rien à reprocher pour le moment après avoir utilisé

Avantages

C'est une meilleure plateforme de communication clients très performante et facile à utiliser pour intégrer d'autres logiciels. Offres une bonne fonctionnalités automatique des mails

Inconvénients

J'adore HelpCrunch pour ses multiples fonctionnalités. Je n'ai pas eu de problème pour le moment

Avantages

Un produit magnifique et simple à utiliser permettant les chat direct avec une qualité d'interface utilisateur et facile à déployer et à intégrer d'autres produits.

Inconvénients

C'est le top produit de la gestion clientèle . Je le recommande

Avantages

C'est une plateforme très intéressant pour la communication et avec un chat direct parfait .Un marketing très efficace et automatique et permet d'intégrer d'autres logiciels

Inconvénients

Un très bon logiciel avec une version gratuite et très spéciale. Je n'ai pas d'inconvénients

Avantages

HelpCrunch est un meilleur produit de Chat direct très simple et facile à utiliser et permet de gérer le service client avec des mails automatiques

Inconvénients

Un très bon produit mais je rencontre quelques burgs lors de se connecter

Avantages

HelpCrunch est un bon logiciel, facilite la bonne gestion des connaissances d'une entreprise, très rapide et fiable.

Inconvénients

Je le recommande, je n'ai pas une grande chose à y reprocher.

Avantages

HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform

Inconvénients

Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.

Avantages

– native design,
– easy to organize Knowledge Base for clients (don't need any technical skills!),
– the ability to add not only text but also video for each instruction,
- online support, who is always in touch with every question we have.

Inconvénients

Didn't notice any problems, but also need to say that we don't use full product functionality.

Avantages

Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.

Inconvénients

Mobile app notifications are late or sometimes did not appear.

Avantages

What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats.

Inconvénients

The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization.

Avantages

- online chat that combines our support requests from the email inbox, messengers, and website;
- ability to tag the prospects automatically and assign chats to specific agents by rules;
- marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system.

Inconvénients

That we need to pay extra for AI Editor.

Avantages

It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents

Inconvénients

Nothing to complain about so far........

Avantages

Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!

Inconvénients

It would be great to have even more AI features

Avantages

A Time-Saving Bonus - HelpCrunch has simplified our customer support process

Inconvénients

Everything works efficiently and without any issues.

Avantages

Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management.

Inconvénients

I didn't notice anything I wouldn't like

Avantages

HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast.

Inconvénients

I did not find any significant flaws in Helpcrunch.

Avantages

We were initially drawn to HelpCrunch for its live chat feature, but the AI Editor truly was a great bonus. It's intuitive and helps us maintain a consistent tone in all our communications. Highly recommended!

Avantages

* Robust toolset of chat and email features, team reports are super useful too.
* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)
* Always helpful customer support assistants

Inconvénients

None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema

Avantages

UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.

Inconvénients

More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.

Alternatives envisagées 

Pourquoi choisir HelpCrunch 

Logiciel antérieur 

Avantages

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

Support is great by the way

Inconvénients

A few improvments can be introduced the mobile user experiences but these are not critical at all

Avantages

The software is easy to use and have some great features you wont find in the others.

Inconvénients

The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

Avantages

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have

Inconvénients

can't think of anything, just looking forward to their Knowledgebase feature release

Avantages

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Inconvénients

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Avantages

Awesome live chat software for support team with lots of cool features:
- chat notes
- chat ratings
- in-app messenger
- automated and manual messages

Inconvénients

I have literally nothing to complain about, everything works great and we rarely face any bugs.

Avantages

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Inconvénients

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.