VSight Remote

Avantages

Vsight is very responsive as a company and easy to work with.

Inconvénients

The system is difficult to connect with when at customer factories. It seems to require too much overhead and does not operate well on a medium quality signal.

Alternatives envisagées 

Pourquoi passer à VSight Remote

Avantages

There's no need to install any software on mobile phone or laptop and it's very easy to use. With Vsight, we have set up technical intervention with a few different countries within minutes.

Inconvénients

None. This application met our every needs for remote technical support.

Avantages

Easy to be used
Many functions
Good Sales service

Inconvénients

Augmented Mode does not work very well
High Energy consumption on mobile device

Alternatives envisagées 

Pourquoi passer à VSight Remote

Avantages

- The application performs exceptionally well in all scenarios.
- It offers a comprehensive range of integration options.
- It genuinely provides augmented reality functionality.

Inconvénients

Before purchasing, we asked for a trial and that period could be more than 14 days.

Avantages

Simplified layout, cloud based application. Working with rooms. Video call quality, file sharing, ability to take control of the remote device to take pictures. Quick sharing of call invitations & links to calls contents.

Inconvénients

Some issues with stability on some devices. Loss of communication during calls, sometimes the device could reconnect, sometimes complete restart of the device was required. This could be generated by the device and not by the VSiight Remote app itself...

Avantages

Vsight has the missing tools on other platforms, TEAMS or WhatsApp for example.

Inconvénients

We miss a chat function with the mobile app user, when not in a call.
PC application should also be able to call/add a user on mob app.

Avantages

The connection to customer is very stable, even with bad Internet-access. Translator is very helpful for international communication

Inconvénients

To get to a meeting or REMOTE-access is bit tricky and you have to cross through some pages to send the link. As we use the REMOTE for business-cases I would appreciate an easier access with one center-button and without the need to change pages.

Avantages

It is easy-to-use and fast responses from customer support.

Inconvénients

The product had become quite big and sometimes is hard to navigate.

Avantages

The documentation, overall working and showing things to the customer with the arrow!.

Inconvénients

The log in proccess for the customer, it doesn´t work with all mobile phones.

Avantages

This is the first time I see such an easy to use solution which solves that hard problems with its' high technology approach.

Inconvénients

CAD data integration may be an asset to add.

Avantages

Es gibt eine APP, das einrichten für jede Sitzung ist einfach und schnell, die Kosten sind vollkommen OK, jede Sitzung kann im nachhinein bearbeitet werden und abgelegt werden.

Inconvénients

das die 3d Modelle nicht gut Dargestellt werden ( nur Schwarz oder Weiß ) es wäre super wenn man die Modelle aus der CAD direkt importieren könnte.

Avantages

Permite realizar reuniones remotas con rapidez, seguridad y facilidad. Esto permite a las empresas conectarse con sus equipos de forma rápida y eficiente, reduciendo el tiempo de inactividad y permitiendo a los equipos trabajar más productivamente.

Inconvénients

En ocasiones es difícil de usar. En ocasiones la aplicación no se sincroniza con el dispositivo, lo que dificulta su uso. Además, la aplicación no es tan intuitiva

Avantages

Very flexible and practical to use. AR+ feature, image collaboration, translate option are positive side

Inconvénients

None. Satisfied as package. Proved it is quality

Avantages

With the help of VSight we managed to decrease the maintenance costs of our production sites - now most experienced tech guys manage breakdowns and incidents remotely with the hands of on-site workers. Overall it was an awesome process change, it's impossible to imagine our team going back to how we worked before.

Inconvénients

IMO the product would benefit after having a touch of experienced designer here and there

Avantages

Excellent support from VSight on setting up. Easily integrated to our business
Ease of use.
Security.
Robustness.

Inconvénients

Overall nothing. I would like to have more integrations with other softwares.

Avantages

Working on 3D Model in software,
Using the AR + feature,
Language option

Inconvénients

I wish there were more icon options in the standard.

Avantages

Easy of use, stability, no bugs, quick responses, easy onboarding, unique features.

Inconvénients

Design. Guys doing well and always improve so not much to say here.

Avantages

It is very easy to use and help us to remote our service support for customers.

Inconvénients

Internet connection quality is effect on using software.

Avantages

Image quality and system interface in video call

Inconvénients

It should have teamviewer and whatsapp integration.

Avantages

Its instant translation feature really works very well in remote assistance services. We preferred this product for its large and powerful abilities.

Inconvénients

There are lots of abilities and we used most of them.