MaintainX

Avantages

Mobility - having the mobile first as the platform, we dont have a typical shop like a most of the companies, thus everyone works from tablets or phones.

Inconvénients

The evolving to AI is a little cumbersome. Again as unique as we are many of our bulk upload requests are not common, thus AI has a very hard time transforming our upload request.

Avantages

The integration of the time and work that are put into creating preventative maintenance plans, as well as spare parts indexes are now considered Automated at our plant. It is still in the works to get the software more integrated closely with our departments, but I do see the effect and the visibility that the software provides through our different departments helps with having these projects completed as well.

Inconvénients

A few cons that I have noticed with MaintainX are integrating the project owners with the plant. It takes effort from multiple departments to align these new processes into place. I noticed personally, that I am working on one of the project owner's tasks regardless of us having this software. I am hoping in the future, once this program is more integrated into our company, our main MaintainX point of contact can have more time with performing organization with Spare Parts, as this is a necessity for MaintainX to work.

Avantages

MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities.

Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for.

The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown.

The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.

Inconvénients

MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Ease of use, great features, and we use it for parts inventory, POs, and work orders. I like creating custom procedures.

Inconvénients

Would like to be able to color code some of my procedures, I wish the parts was easier to assign work orders with their cost. It’s difficult to show cost for parts on work orders.
AI Assistant would be a cool feature.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

The platform is very easy to use and has great support.

Inconvénients

To date I have not found there to be any major cons.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

MaintainX's ability to customize procedures to cater to the specific needs of our company, while being extremely adaptive to help us comply with the ever-changing regulations in affordable housing, has been an integral part in our success in maintaining a smooth and efficient operation. The user interface is extremely easy to use and is a huge bonus for our staff that are not the most technologically inclined because they find it easy to use. Lastly, the extremely responsive customer service ties the whole product together and makes it one of the best investments our company has made.

Inconvénients

There is not much, if even anything, to dislike about MaintainX. The only thing I would like different is another tier in between the premium and enterprise plans, to satisfy the need for slightly more features without having to pay the much higher price for enterprise when a majority of those features aren't applicable to us.

Avantages

Being able to create Work Orders and Procedures is so seamless it almost feels too easy. If I ever have a question or need help, I can connect to Maintain X with the in-app communication center or reach out to my dedicated service rep [sensitive content hidden] and we get the job done super-fast and easy. We use the software daily in the maintenance department completing work requests, PM, and projects. We also are starting to utilize the software for our inventory management. The software is so easy to use and navigate that we actually have some production members using it to complete their inspections. It was easy to set up, I filled out a workbook that was tailored to our building and sent that over and like magic, our entire catalog of PM was there ready for my team to hit the ground running.

Inconvénients

Maintain X is really great about fixing their flaws. I have run into a few issues upon start-up but was quickly able to fix these issues with [sensitive content hidden] and even make suggestions to her on what we would like the system to do in the future. There really is nothing to dislike about Maintain X.

Avantages

User friendliness and mobile app are by far the best on the market. My technicians were able to pick it up and run with it with little training. That is how easy it is to use.

Inconvénients

Although cheaper than other CMMS systems out there, there are a few missing features that we would like to get added. Floating PM's should be a standard and not require extra implementation. I know the team is working on this. The purchase order module is fairly basic and doesn't directly talk to work orders.

It makes adding service calls by vendors take a little longer due to extra steps to add their costs to a work order and ultimately to an asset.

Avantages

While the program is very extensive and covers a wide range of maintenance issues we require it is at the same time the interface is very easy for our technicians to learn making its integration into our maintenance department quick and easy. The sales team has also worked closely with us helping us choose the right package for our needs which we see growing as our familiarity with the software improves.

Inconvénients

So far we have no complaints, we are still leaning the full scope of the program but are extremely happy at this point of its integration into our operations.

Avantages

The app is a game changer for my onsite techs. They know what to do, they know where to communicate, and everything is tracked in a superb way.

Inconvénients

Some of the features are beyond our needs and having the ability to customize the work order submission menu to remove areas we dont use would be good to streamline the back end.

Avantages

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication.
Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

Inconvénients

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Avantages

It is extremely easy to navigate. We uploaded Assets and were making Work Orders all in the first day.

Inconvénients

It would be great if all new work orders showed up separate from existing ones. I have my list sorted by priority, so low priority WOs show up pages away. If there was an upper header where all new WOs showed up to read/acknowledge, and then go to their 'spot'.

Avantages

MaintainX is modern, easy to use, and highly functional. The system is flexible to accommodate a huge variety of locations, assets, equipment, systems, etc. The Procedure Generator is fantastic and has been essential in growing our preventative maintenance program.

What I like most about MaintainX is the people, though. Our account management has been stellar and we get great support on how we use the platform.

Inconvénients

I haven't encountered a problem with MaintainX that hasn't been resolved or addressed. The system is adaptable and well designed.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

Maintain is very user friendly, and any of our staff at any level have the ability to use the tool. We work across a wide network of facilities, and MX allows us to communicate between our operations staff and customer service staff, so we know exactly the status of individual maintenance works. I particularly find the reporting function useful to share information with the wider team and provides us with the necessary information for our forward planning and will become more important as we move forward to utilise MX as our operating tool. MX assists us with Health and Safety so we can monitor and audit contractors' documentation for each particular piece of work.

Inconvénients

I suppose the only Con is MX is Based in the USA so we are working across different time zones, but the staff at MX have been more than accommodating to work in with us. So not a huge issue.

Avantages

MaintainX is mobile based first! Meaning all the basic user functions of the platform are geared toward mobile use. Users that aren't admins, really have no need to be tied to a desktop and anyone can use their smartphone or tablet. Also, my customers love being able to submit a ticket without needing pesky logins or passwords to keep up with! Scan the QR Code, tell us your problem, and the ticket is created. It's that easy!

Inconvénients

The only con I've found is not being able to filter certain assets out of an asset report before it goes to CSV, but that data is easy to filter out in Excel.

Avantages

MaintainX has allowed us to better track our assets and our preventative maintenance. We have gotten rid of our outdated Excel sheets and upgraded to a system that keeps track of everything for us and reminds us when we have missed something. MaintainX has cut down on our data entry time as everything only needs entered once and not new every year.

Inconvénients

We've had MaintainX for over 6 months now and have yet to find a con.

Alternatives envisagées 

Pourquoi choisir MaintainX 

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Avantages

It keeps you in tune with your equipment and operators

Inconvénients

Getting it all set up in the computer there’s a lot of stuff to input

Avantages

I love the continued development of the product. I work very close with the MaintainX team, and they have developed functionality that we felt was required for our business needs. The customer service is top notch, and I don't worry about issues I run into because they come up with a solution quickly.

Inconvénients

I would like to have the ability to customize fonts and highlight important text. Also, integrating with Excel would be a huge improvement.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

It is very user friendly. Their support team is incredible.

Inconvénients

Sometime it is not a seamless transition between the desktop version and the mobile app.

Avantages

I like the ow user friendly the platform is as well as how quickly and thoroughly the account rep responds to questions we may have.

Inconvénients

The price is a little steep but we received a discount for our last contract. Other than that, no cons.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Organization of work task using automated graphing would be my favorite feature of the MaintainX system.

Inconvénients

I do not like when there are a abounce of work orders open because with the single row of work orders they seem to get lost. So my biggest con would be that there is not the option to have more then one task column for work orders.

Avantages

Intuitive interface, real-time updates, mobile accessibility and comprehensive reporting.

Inconvénients

Learning curve for some features and cost considerations. While our focus is long term, we are still a small company and similar companies might find it less cost-effective.

Avantages

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

Inconvénients

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

Avantages

Ermöglicht uns die einfache Zuweisung reaktiver oder vorbeugender Wartungsarbeiten. Verfügt außerdem über leistungsstarke Asset-Management-Funktionen, um die Zuverlässigkeit der Geräte sicherzustellen. Ich kann problemlos digitale Formulare und Checklisten erstellen.

Inconvénients

Ein schlechter Kommunikationskanal ist hier die größte Herausforderung. Beleben Sie Ihr Support-Team wieder.

Avantages

How easy the platform is to use and being able to utilize a robust mobile app to access our companies asset data in the field.

Inconvénients

I would like to have more control over some customization settings and platform configurations.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Inconvénients

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

Avantages

The application is very intuitive and consolidates all the essential functions needed to efficiently manage your maintenance department.

Inconvénients

Not much, in general it is a great solution.

Avantages

The implementation team knew exactly what they were doing and took care of every request I threw at them. The process moved very quickly. After implementation the users found the mobile application very easy and has had tons of success.

Inconvénients

Since our business is not large enough for the enterprise option it didnt make sense to go in that direction. I do wish there was more customization ability without having to go to enterprise.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

Inconvénients

Nothing. it is great software and MaintainX is continuously updating it to make it better.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

Easy to use, easy to onboard and integrate, exceptional (virtually real time) customer service and query management, versatility of application, making information visible across the organization. We've had an extremely positive product and service experience thus far

Inconvénients

Not a lot missing, perhaps if they could create better step-costing (i.e above 20 users/30 users and so forth) we would roll it out much further into the organization as (say) 20 or 30 users use it all the time but if we we had another 20 or 30 'restricted use' licenses at half the cost we would add this one (the ROI drops at a point when you add more and more licenses for staff that uese it less frequently for narrow uses i.e. part stock control/inventory)

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Avantages

Excelent software and super the maintainx team is super profesional and helpful

Inconvénients

Can't think of any complaints or anything negative

Avantages

I like the ability to document maintenance and setup reminders and schedules for tasks.

Inconvénients

I find it difficult to review the work that has been completed and check on my team's work to make sure the work is getting done.

Avantages

the ease of use including the optional phone app!

Inconvénients

we find the reporting side to be a little bit clunky but have had wonderful customer service in troubleshooting!

Avantages

Easy to made procedure and it has conditional process on the procedure.

Inconvénients

It consumes big file storage on cellphones since it was using photo uploads for the work orders to be finished.

Avantages

I like that it is user friendly. We have a unique situation where we have turned over parts of a school and are still in site building new areas. MaintainX has allowed us to field maintenance requests from teachers for the entire school and it allows us to determine if it is new construction (contractor issue) or existing areas (school maintenance issue). Before MaintainX we were getting phone calls about the issues and now every teacher has access to MaintainX to submit a work order that we can track and get fixed without a middle man.

Inconvénients

I wish that I could get a PDF print out of filtered work orders that has the description of the work order. There is a summary printout now but it only shows the title. I wish it were to show the entire work order, or at least the description/comments.

Avantages

The ease of use on the app to complete daily work orders

Inconvénients

Creating work orders that are (outside) the norm and comlex

Avantages

The ability to maintain open lines of communication between all levels of members in our organization.

Inconvénients

The limited ability to customize my notification preferences.

Avantages

en mi cuenta poder realizar una gestion de mantenimiento de forma sencilla, ordenada por medio de plantillas personalizadas, a su vez puedo ver costos, inventario, tipo de mantenimientos, la pieza o producto, realmente lo recomiendo se trabaja de forma mas ordenada sobre todo en las lineas de produccion

Inconvénients

es un poco costoso realmente no todos pueden tener aceso al software, ademas es ideal ver tutoriales por internet a pesar de que es algo intituivo

Avantages

Maintaining a smooth operational flow often hinges on effective asset management and scheduled maintenance. With MaintainX, both tasks have become significantly easier and more efficient. The platform's intuitive interface simplifies the process of creating and managing scheduled maintenance tasks. Moreover, Maintainx offers robust tracking capabilities for work orders and assets. You can monitor the staus, hsitory and the different types of assets, such as preventitive and reactive work orders. On top of that, implementing all these features could not be any easier, as the software makes it very easy and simple to understand. Lastly, MaintainX offers some of the best customer support you could ever find, as whenever I have needed to contact them for something, I would get a response no later than 5 minutes.

Inconvénients

The only drawback I've encountered is that there are a few additional features that could further enhance the platform. While these are minor and don't detract from the core functionality, their inclusion would MaintainX even more versatile and effective.

Avantages

The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.

Inconvénients

Nothing at all! I have worked in several systems and by far this is my favorite.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

software capabilities and customer service.

Inconvénients

Nothing, so glad to get away from Eptura. MaintainX is amazing

Avantages

It automatically creates corrective action work orders for items that need correction.

Inconvénients

The lack of being able to get alerts for work orders that are due.

Avantages

-MaintainX is easy to use
-Helps keep low to high priority tickets organized
-Reporting/metrics is clear and easy to understand
-The ability to easily track site down time across the entire system
-Procedure creation for reoccuring work orders
-Automated reoccuring work orders
-Work order creation is clear and simple
-Support teams are very helpful

Inconvénients

Having to create the same procedure across multiple Organizations instead of creating one and applying it to all Organizations.

Avantages

Customer support. There support team is unmatched

Inconvénients

Still haven’t developed multi site inventory system

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

I love the user-friendly platform and the exceptional customer support from Katie

Inconvénients

The reporting and scheduling area of this platform needs improvement to become more company specific

Avantages

I liked the many features MaintainX provides. The Asset Health feature has helped give our company a better understanding of equipment downtime and cost associated with it.

Inconvénients

We would like to see more in-depth reporting on the changes to parts cost.

Avantages

Great support and they are on the right path to have an front line first app

Inconvénients

The lack of customizations and the lack of levels of access and cost.

Avantages

How simple it is, and easy the app is to work on

Inconvénients

nothing yet I have been using it for about 3 years now and still happy

Avantages

the platform is user friendly and easy to train personnel.

Inconvénients

I wish the internal warehouse feature was available on the premier level subscription.

Avantages

MaintainX can be accessible on mobile and desktop at all times. You are not bound to long hours of admin responsibilities. You can share and be updated every day.

Inconvénients

I am happy with MaintainX overall but for improvement purposes:
I would add a section in the report export section - Work Orders to include in this date range and add comments in the data range of the report.
Add a section to export only done work orders or due work orders separately.
Add a section to download the Report on a mobile device.