LogMeIn Resolve

Avantages

La gestion d’incident , résolution prise en main création de groupe déploiement facile de client

Inconvénients

Avant il y avait GoTo assist on ne peut plus séparer les éditions

Avantages

la gestion et la classification des ticket et l'intégration à TEAMS est pratique

Inconvénients

la prise en main à distance et moins facile à utiliser que l'était go to assist pout la prise en main sans surveillance go to resolve ne fonctionne pas sur des client en Windows 7 se qui peut encore arriver

Avantages

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Inconvénients

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Avantages

GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.

Inconvénients

The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes.

Avantages

This app has proven to be a valuable addition for our organization's technical support needs. Its user-friendly design ensures that even non-technical staff can navigate it with ease.

Inconvénients

I haven’t found any issues, and it delivers everything as promised. It’s a reliable tool that I can confidently recommend.

Avantages

The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother.

Inconvénients

The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation.

Avantages

The software is user-friendly and helps me efficiently manage customer requests.

Inconvénients

I wish there were more customization options for ticket organization and reporting capabilities.

Alternatives envisagées 

Pourquoi choisir LogMeIn Resolve 

Logiciel antérieur 

Pourquoi passer à LogMeIn Resolve

Avantages

I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Inconvénients

It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.

Alternatives envisagées 

Pourquoi choisir LogMeIn Resolve 

Pourquoi passer à LogMeIn Resolve

Avantages

The file transfer option is a bit more intuitive than GoToAssist (GTA), and the amount of information presented about the remote system is quite helpful. With the new Patch Management screen we can see what remote systems require updates easily (though we don't install them via GoToResolve).

Inconvénients

Certain areas of the system do not work consistently, such as Alt-TAB, when connected remotely. Several features which were in GTA are not present within the product, such as Group Name in reporting download, ability to install during an Attended Session, option to remotely power on a PC (though this was intermittent with GTA). We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason. The process for a user to download and install an Attended Session is not as intuitive and simple as GTA. The inability to allow multiple support staff to join the same Unattended Session.

Alternatives envisagées 

Pourquoi choisir LogMeIn Resolve 

Pourquoi passer à LogMeIn Resolve

Avantages

I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid.

Inconvénients

One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system.

Alternatives envisagées 

Pourquoi passer à LogMeIn Resolve

Avantages

Didn't have to pay for it, the company is paying for the licensing.

Inconvénients

Not being able to remote into an end-user's system while they were having a problem.

Avantages

Seamless remote access and user friendly interface

Inconvénients

Poor Apple device support. A little pricey compared to competitors

Avantages

it is highly secure and others cannot take control because of support Key

Inconvénients

In poor network the site is not connecting and to download it takes time

Avantages

easy to for the client and I can review the recording for the ticket system.

Inconvénients

Can not transfer the session to someone else or can view with you

Avantages

The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice.

Inconvénients

The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first.

Avantages

It makes troubleshooting so much easier. Its very easy to use as well.

Inconvénients

I haven't ran into any cons so far when using this product.

Avantages

We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. It is so easy to walk a user through the setup/connection process. The tech can even see which step of the process the user is on during the setup.

Inconvénients

We have not run into any issues or missing features we would like to have in the product.

Avantages

It was easy to deploy and use. Remote connection happens much more quickly than GoTo Assist.

Inconvénients

Shift key does not always register when entering passwords on the remote system.

Avantages

Love it! Works well with macs as well! Its handy!

Inconvénients

N/A I had no issues with it so far! its super handy!

Avantages

I like how we can transfer files, so a customer can send me files, or I can send to them.

Inconvénients

Compared to other screensharing apps, more technically complicated to use than Zoom or Teams

Avantages

User friendly and very helpful for troubleshooting.

Inconvénients

No Cons. I feel it is very easy to use and elderly people are able to use easily.

Avantages

This product is very easy to use and has became part of my go to.

Inconvénients

getting to know how to use the product at first was difficult

Avantages

I like that this software does everything I need it to and it isn't hard to find the tools I need.

Inconvénients

The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.

Avantages

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

Inconvénients

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Avantages

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Inconvénients

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.