Smartlook

Avantages

Ability to view each session and understand UX issues without having to wait for user feedback

Inconvénients

Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.

Alternatives envisagées 

Pourquoi passer à Smartlook

Avantages

easeof use, amazing UI, very cost efficient tool

Inconvénients

the dasboard metrics are not entirely customizable

Alternatives envisagées 

Pourquoi choisir Smartlook 

Pourquoi passer à Smartlook

Avantages

The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.

Inconvénients

Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.

Avantages

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Inconvénients

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Alternatives envisagées 

Pourquoi choisir Smartlook 

Avantages

-Heatmaps.
- Bugs tracker.
- Funnel optimization

Inconvénients

- The price is higher compared with similar tools

Avantages

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Inconvénients

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.

Avantages

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Inconvénients

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

Alternatives envisagées 

Pourquoi passer à Smartlook

Avantages

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Inconvénients

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Alternatives envisagées 

Pourquoi choisir Smartlook 

Logiciel antérieur 

Pourquoi passer à Smartlook

Avantages

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Inconvénients

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

Avantages

We love all the data and funnels but when it comes to looking at what players are doing in the game is something different. We can now watch what players are doing. This is magical! With Smartlook we can now learn what they like how they interact with the game, and we can design the game accordingly.

Inconvénients

I think the monetization of the product is still premature however price is still great for this quality product. I believe if the product encourages companies to use it for every app & game they have, this product can increase it's revenue more than limiting funnel and events. Smartlook is a secret weapon for any mobile game studio, and if this product wants to tap into that market, its monetization needs to be adjusted. I hope our competitors will not discover this product before we take full advantage!

Avantages

Smartlook is a great tool that helps to know how users use your web page.

Smartlook records videos of how users navigate, giving you basic information such as what browser you use, the country of origin, the device ...

Thanks to these recordings you can discover possible improvements or failures in your web page. You can understand better because users can not complete a process and work to give them a better experience.

In addition to the recordings, in Smartlook you can create heatmaps and funnels to have a better control of objectives.

Inconvénients

In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache.

Avantages

The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)

Inconvénients

not much, it is good and keep on updating

Alternatives envisagées 

Pourquoi passer à Smartlook

Avantages

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Inconvénients

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package)
Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Avantages

I love that I am able to go through every visitor on my website and see exactly what he or she did. This allows me not only to learn more about what the visitors like the most, but also the things which I need to fix or add. Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software

Inconvénients

The only thing which I disliked was switching from viewing visitors to going back to the list. I feel that the process could be made a little easier if I was able to watch the visitor while also seeing the list of visitors somewhere and be able to switch between them from one same page. However, this is just a minor difficulty for me and I got pretty used to using the platform the way it is.

Avantages

Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.

Inconvénients

Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.

Avantages

It is really amazing to see how your website visitor behaving while viewing your webpages.

Inconvénients

The only negative point is the very limited use for the free version but it worths to pay.

Avantages

Easy set up of targets and events on page.
Create data based on history.
Easy UX and design.
Fast answers on our questions.

Inconvénients

Heatmap created without our CSSs :( Another point with heatmap - generated long long time after creation - we have a lot of sessions but heatmap didn't work by few days.

Avantages

It is a step towards understanding our customers and helping us prepare our strategies. It is really useful to begin to understand our clients. You have an overview of the demand and customer preferences to help them customize the offer.

Inconvénients

At least I do not like that this free version is limited and I often have to clear data. We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on.

Avantages

Necessary every day for the preparation of marketing campaigns,
the handling is very intuitive and easy

Inconvénients

The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

Avantages

I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings. Because I'm a new business and don't have huge volume I'm still able to make use of the free version and upgrade when my business increases. Thank you for this.

Inconvénients

Nothing springs to mind.

Avantages

I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

Inconvénients

The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool.

Avantages

Free version for starting projects, giving most important features until you can effort paid ones.

Inconvénients

The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible...

Avantages

It's a must-have tool for any UX-related person, both designers and marketers. It allows you to see what exactly your visitors do on your website. Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business :)

Inconvénients

It's pretty expensive for small-sized businesses, not every company can afford it. At the same time free version is pretty limited. But anyway, if the budget is not a problem, I strongly recommend to use this tool.

Avantages

recorded sessions and instantaneous heatmaps

Inconvénients

user interface looks old and can have better UX

Avantages

very interesting product. It can be useful to identify new opportunities to grow and business. It's awesome

Inconvénients

the limit is too short, but it's enough if your website don't have millars of visits. So it's great.