PushPress

Avantages

It is simple to use and easy to train others on how to use, their support is great - fast and knowledgeable. Adding in the extra apps like GROW have been critical to scaling our business up with less reliance on coaches to do admin work.

Inconvénients

Coming from another software there were a few small issues with the same name but different function.

Avantages

First, their customer service is AMAZING! You can tell they're also gym owners and understand our problems. Second, it's just so easy to use and their reporting is really, really, good.

Inconvénients

Their member app and the "test user" spam. We stopped using their app forum with our members because the test user they say we need to have in their just spams everything. Further, the test user has signed up for and taken the last spot in a waitlisted class blocking someone from else from training. Very odd!

Alternatives envisagées 

Vagaro

Pourquoi choisir PushPress 

It was essentially antique. Case in point, it doesn't even come up as a company on here!

Pourquoi passer à PushPress

WellnessLiving was a nightmare to get started with. Vagaro seemed to corporate/big time.

Avantages

We don't use all the features, but what we use works great and connects seamlessly to each module.

Inconvénients

When we started using it we were hoping to connect it to our access system, but knew that was unlikely. As a 24-7 facility unattended access is needed and they seem to focus more on access when staffed. That's on us but would love to see some form of standard integration for more door access systems.

Avantages

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support.

Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations.

Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members.

Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions.

Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics.

Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Inconvénients

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.

Alternatives envisagées 

Mindbody

Pourquoi passer à PushPress

Ease of Use, Price, Features, and Customer Service / Support

Avantages

We run an athletic performance facility. A big portion of our athletes are below the age of 18. Pushpress allows the athlete/parent to sign the athlete up easily on line from landing pages. We are able to attach digital documents to the plans so waivers are signed by parent and stored digitally. Parents can pay online prior to attending class. We spend our time coaching instead of doing administrative task during our training times. Once an athlete is established and on a plan, the system does the rest..From recording check ins, to sending emails when punch cards are out.

It keeps track of our payments and indicates who is late. It will flag athletes that have not paid, by not allowing them to check in.

I would be remiss if I did not mention the customer service. They are very attentive to problems and open to dialogue about features that users would like added in future updates.

Inconvénients

Emails...some time the system sends emails to clients when I wish I had a clearer way of indicating if I want an email to go or not. Sometimes our clients get bombarded with emails and the email I actually need them to read and act upon is lost in the mix.

Also the inability to change pricing on the fly for a plan without creating a discount. End up comping plan and charging to invoice...just not nice and clear when looking after the fact. Requires me to make notes in system so I know why they were comped etc.

They have improved using the system for youth athletes, but our problem is kids do not pay the bill. I wish the athletes could check in, but would Athlete would be flagged and we would be flagged in the system if they have not paid...but still records Check-in as owing.

The portal is nice but really needs ability for athlete to check how many punches they have remaining to be valuable.

Avantages

The App is user friendly and easy to use

Inconvénients

The website integration failed to link my website to google, which had a massive impact on our gym launch. Payments are unreliable and have often failed, meaning unable to process payments. Waivers were not added or duplicated causing member frustration or members to not have waivers at point of joining and classes disappeared, making bookings initially unreliable.

Alternatives envisagées 

TeamUp

Pourquoi passer à PushPress

We felt that the all in one package and the way this was sold in as adaptable and simple would be right for our product. To date, its been a disaster

Avantages

I’ve used a lot of software programs in the past but Push Press goes above and beyond for reporting option and customer service

Inconvénients

No real cons at all, there are a lot of options available and support team always helps. Plenty of options that cha solve multiple issues just takes a while to learn

Avantages

The best thing about the PushPress software is the ease of use. We were able to jump right in and get everything set up so quickly. We have learned how to implement new pieces easily as well as integrate the software into our website, kiosks, and TV. Our warriors have loved the ease of check in and purchasing via the Store.

Inconvénients

The thing I like the least would be that I can't do everything from my phone - an admin app for the phone would be awesome as I don't always have my computer around at the gym and our kiosks are in use.

Alternatives envisagées 

Wodify

Pourquoi passer à PushPress

The thing that sold me was the demo that the customer service rep gave me. It was so easy to use and his demo was so personal and in depth. Many of the others we checked out only scratched the surface and never really asked questions about who we are and what we do and need. Rep was so personable. After that their price and what the software was able to do met all of our needs with some extra bonuses and some great things coming. Again number one is the people and the support - join the PushPress family and you will be glad you did!

Avantages

Customer support is awesome, and usually really quick to respond when a question arises.

Inconvénients

Sometimes it just feels...clunky. Reports are typically kind of confusing and it's hard to get to the report you actually need. Member lists/counts don't usually feel accurate and it's hard to customize what customers you are actually trying to track. Setting up an in house lead, or new member is a slow clunky process, transitioning them from a lead to a member, is somewhat clunky. The process to change a members plan by canceling the existing plan is not the greatest since it shows as a canceled plan. 12x per month type memberships are set up bad for the first month since it allows that new member to check in 12 times within the first month, even if they sign up the last week of the month. Integration, product setup, & use of Store app is also clunky.

Avantages

The ease of use and the great customer service. I originally switched from mindbody and will never go with another system. Anytime i have an issue i receive. A response Whittington hours, not days as with mind body.

Inconvénients

Wish is synced with constant contact. I do not use mail chimp and that would be awesome if i could get the contacts to sync with constant contact.

Alternatives envisagées 

Wodify

Pourquoi choisir PushPress 

Mindbody customer service is dreadful. It took days to get answers and when you do get a response you usually don’t talk to someone that can help you and they have to transfer you over to someone else. Plus their system is not user friendly. Many members had multiple accounts and no one could help fix the issue.

Logiciel antérieur 

Mindbody

Pourquoi passer à PushPress

I heard negative things about wodify, in fairness I personally never sued their system.

Avantages

The value of the software is second to none, I think. The people who created it are gym owners who understand how gyms, especially CrossFit-style gyms operate. Their customer support has always been great, too. Quick to respond or offer an answer. I also like that there's a Facebook community so you can see how others who are using the software may have already solved a certain problem you're facing -- like two people who share an email address.

Inconvénients

It's kind of cumbersome to setup new clients, especially drop-ins, with "special requests." I coach one class and will frequently get people who say they were given a buy 2, get 1 free deal, or are offered 50% off a punch card, etc. Special exceptions are difficult. I wish I could just open one screen and put in the persons name, how many classes they get, and how much I want to charge them, if anything at all.

Avantages

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

Inconvénients

The thing I like least about PushPress is that I didn't switch to them sooner

Alternatives envisagées 

Wodify et Mindbody

Pourquoi choisir PushPress 

Began to get frustrated with price increases and constant pushes to upgrading the account to have better analytics

Pourquoi passer à PushPress

Ease of use, functionality, and aesthetics .... they also make a great timer app that we had used for years

Avantages

Customer Service is the bomb! So responsive and helpful.

Inconvénients

I wish there was a management app. I'm out in a park and don't have a "check in" front desk. The Check-in app is restrictive because I can't see who I've already checked in. I usually end up using the browser, but then the checkins are all the way at the bottom of the page and require a lot of scrolling. They tend to refresh frequently OR not pull up the option to select a class time so often that I don't usually end up checking people in at class time. Even then, I often have a circle loading for a long time, sometimes prohibiting me to even enter attendance for a day or so. IF I had tons of classes, I could rationalize this delay, but I don't ... I only have two classes, two days a week. The rest of the days, I only have one class a week.

Avantages

My review ratings seem really biased, but I’ve only had really good experiences with Push Press and their customer service. They are proactively solving problems before I even knew that they were problems that need to be solved. The software is convenient the athletes that I coach haven’t had any problems using it, and I couldn’t really be much more satisfied.

Inconvénients

The only thing that I wish they did better was texting clients back-and-forth. It is not a vital piece of our business

Alternatives envisagées 

Wodify

Pourquoi passer à PushPress

Cost and customer service

Avantages

I love the features available with the application, the ability to not only manage members but also their invoicing, payments, ability to self serve as well as the add on features such as check in app, sales app and the class screens app.

Inconvénients

Unfortunately I have found a number of bugs or quirks within the app. Most of the time the team has been great to work on them and resolve only a couple outstanding items but I wouldn't completely blame Pushpress, part of it is integration with Google calendar.

Alternatives envisagées 

Mindbody

Pourquoi passer à PushPress

I liked the UI, the ease of use, even though it is feature reach there were not too many features that most users wouldn't use so it was just the right mix of features and function.

Avantages

I've been using PushPress for over two years now and have been consistently surprised by PushPress. The company is constantly evolving, adding new products, services and integrations that empower me to spend less time on running a business and more on what I'm in business for. Exceptional customer service is just the icing on the cake.

Inconvénients

Interface is slightly "rigid," but it does everything it needs to do, so it's not really a problem as much as it is an opportunity.

Alternatives envisagées 

Wodify et Mindbody

Pourquoi passer à PushPress

Cost, reliability, integration with other services, downtime, customer service

Avantages

It does everything I need it to do, is super clear and easy to use, and the pricing is unbeatable for the value delivered.

Inconvénients

There's no time clock feature and payroll is in beta. We have a small staff and use a spreadsheet to track time, so it's not a big deal. It is 100% worth it to use PushPress and keep track of time with other methods.

Alternatives envisagées 

GymMaster, Mindbody et Virtuagym

Pourquoi passer à PushPress

It's owned and developed by gym owners and developers together. The price is amazing for what you get. The customer service is exceptional. It has an "open gym" checkin option. which not many software options do.

Avantages

Simple, elegant, & easy to use.
Designed for the gym owner in mind.
Quickly access everything in the software.
Always working, zero downtime.
Integrations with every type of platform that you need in your business.
Great for CrossFit Gyms/Affiliates.
Amazing customer support that's super quick response time.

We use this in my gym, CrossFit COMO since 2015!

Inconvénients

This isn't really a huge issue and majority of people wouldn't use this, but a customizable dashboard would be a nice feature!

Avantages

First, I use Push Press Free and as a fairly new business, it was a lifesaver. I was at point where most gym software was too expensive but I needed the platform to keep track of payments, members, payment plans etc. The Push Press free model of revenue sharing was exactly what I needed and they even told me how much I should make a month before it fiscally made sense to switch to their paid version.
There is also SO much this platform does. It links to my Google calendar and shows me exactly what I have going on that day. It generates URL's for my different plans that I can embed right into my website. I am for sure not using it to it's full potential but I feel like I can responsibly scale my business with their help.

Inconvénients

The only thing is that it wasn't created for personal trainers as much as for full scale gyms with classes and programs. With that being said, the team has been very helpful in giving me ways and ideas to make it usable for my circumstance.

Avantages

reserving classes, seeing attendance history.

Inconvénients

I am a gym attendee (not a gym owner). I have been working with Pushpress support for several months to simply delete some accounts on some gyms done drop-ins with. They simply can't remove my identity from these gyms, nor were they able to generate receipts or sync my calendar as a result. When a customer requests to have their identity removed, this should be taken care of promptly. Any company does this, but Pushpress does not.

Avantages

PushPress snd it’s team will absolutely go above and beyond to provide a robust platform that has simplicity and elegance simultaneously. All you need, nothing you don’t.

Inconvénients

We have found nothing that we do not like about this platform

Avantages

I like the ease of using it.
Anytime I have an issue the crew is always quick to help and fix it.
I appreciate the cost. I have a small affiliate and the cost is affordable​.

Inconvénients

I wish there was an app versus having to use the website.
I would like to see ACH it has been promised for years with no follow-through.
Cleaner landing page links
During my busiest times I feel that my check-in process and the laptop​ is slow and it take a lot​ of time for it to load or it doesn't load and then I'm having people sign in on a piece of paper. This creates more work for me.

Avantages

Very customizable, easy to learn, reports are easy to read

Inconvénients

Wish it had programming software like Sugarwod built in.

Avantages

I really enjoy the ease of use and responsiveness, whether I’m in front of my computer, or on the go. The customer service is phenomenal, and they’re constantly working to improve their product.

Inconvénients

I think the amount of emails that go out to members can be a little overwhelming. Important information is easily lost to those who don’t manage their inbox well

Alternatives envisagées 

Mindbody et Zendesk Suite

Pourquoi choisir PushPress 

Their product development was terribly slow, as well as their customer service.

Logiciel antérieur 

Wodify

Pourquoi passer à PushPress

Customer service

Avantages

User interface is on point. Easy to like and comment on things that build community. Easy to customize for your gym. Backend usage is easy. LOVE IT.

Inconvénients

Sometime, it can be slow to load. I'd also like to see the ability to make your results from a WOD private to other users - even at your gym. I realize it's a feature that almost seems counter-intuitive, but we've had a handful of times that would have been useful.

Alternatives envisagées 

Wodify

Pourquoi passer à PushPress

UI is WAAAAY better! The app also has better integration for community building.

Avantages

The ease of use of the software. I feel I can basically do anything on it.

Inconvénients

The workout tracking. I wish it was better set up like other platforms so I wouldn't need an additional workout tracking platform.

Avantages

-customer service is readily available, quick, and helpful
-always improving. Bugs and issues are fixed or improved quickly
-looks good. clean
-intuitive, easy to use, easy to teach team how to use

Inconvénients

-sometimes app on tablet runs slow, or into issues
-would like more detailed customization when choosing event times, cancellation windows, etc

Alternatives envisagées 

Wodify et Mindbody

Pourquoi passer à PushPress

-It's specialized, and doesn't try to do too much -great reviews -when I spoke with their leadership, was very impressed!

Avantages

This platform is super easy to use and understand. The apps and additional features are simple enough that we started taking advantage of them soon after we set up our membership billing side of things. Mainly, we use it for member billing, attendance and payroll tracking. But we've also begun to use the store and screens apps.

Inconvénients

I'm not a fan of the auto-emailing and how we don't have control over what goes to who and when. Especially during migration (but even after), members get tons of unnecessary emails and it's pretty obnoxious. We've also run into other miscellaneous bugs and they often take awhile to hunt down and fix. Seems like the software is very popular and with all of the new apps being tested, issues don't get resolved for several days, maybe even weeks. Maybe just a shortage of manpower?

Avantages

We've been using PushPress for years across three businesses. It makes everything from client management to billing to payroll.

Inconvénients

Sometimes I wish that PushPress could integrate with some other third-party apps, but they keep creating more integrations so my frustrations are short lived.

Avantages

Love that the creators of the software are constantly improving, updating features, listening to what their clients need and evolving the software to suit. If you have a question they get back to you really fast. They feel really personable and attentive.

Inconvénients

Everything I've had suggestions on, they've listened to for future updates. They've already taken care of some of the suggestions. No complaints.

Avantages

It works consistently! No crashes during peak hours and immediate response from customer support.

Inconvénients

There are a few features I would like to see added in the future, i.e. the ability to direct certain emails to specific individuals on my team only (by individual; not by role).

Avantages

I love how this integrated with SugarWOD and it's ease of use.

Inconvénients

There are a few features lacking on the reporting and invoicing side.

Avantages

I like the ease of use. Having used multiple member management services, Push Press has been the easiest to navigate and learn.

Inconvénients

I wish there were more reporting features such as upcoming bills and upgrading memberships. As of now I need to delete a membership and then issue a new one. It would be easier to just have an upgrade feature.

Avantages

-automation
-customer service
-cyber security

This software allows for quick charges on items, event setup, attendance tracking, and member communication among other things. I appreciate the automatic drafting of memberships which takes the thinking out of the equation so I can focus on my actual business.

Inconvénients

-membership cancellations
-could use a point of sale device
-cost per transaction

Memberships cancelling is tough to navigate at times. It would be convenient to have a device for sales similar to the Square System.
Personally looking forward to a less expensive option for transactions.

Avantages

Simple and and very easy to use. Customer support was super quick.

Inconvénients

Personal training tracking and scheduling and billing. There isn’t an easy way to use it for recurring clients because half my business is personal training and it doesn’t work well with this.

Alternatives envisagées 

Mindbody

Pourquoi choisir PushPress 

Price point

Logiciel antérieur 

Wodify

Pourquoi passer à PushPress

Simplicity.

Avantages

The ease of use. It’s intuitive and you can get the information you need/want with a click or two. Time is money and as a mother and business owner I need my software to work in my office and on my phone on the go. It checks all of the boxes I need to be successful. Thank you Pushpress team.

Inconvénients

I don’t have a least. If I had to choose one maybe the quirks that arise here and there. However, the team is always there for you to fix any issues and weekly big fixes allow for constant upgrades.

Avantages

Intuitive, easy to use for both me and my members. Everything you need in one place.

Inconvénients

I would like to have less problems syncing devices with Check in-app. It unsynced a couple of times and it was a hassle to correct. But tech support was responsive each time.

Avantages

This is such an awesome product to manage clients. You can create tons of plans, keep track of attendance, sell products/merchandise and easily keep track of it all.

Inconvénients

I don't like the way it says "edit" at the bottom of the "edit" page. I wish it would say "save changes?" or something to that effect.

Avantages

I love how easy to use this software is to use and the customer service is top notch!! We utilize it for events, product sales, besides the overall membership management!

Inconvénients

No true cons that we have come across! Early on, it didn’t have as many integrations as it does now.

Avantages

Customer Service is immediate with responses and resources for me to achieve my goals. I speak with the CS team multiple times a week and every single time, each and every one of the does a ELITE job.

Everytime I see a complaint about a gym CRM on the Affiliate Owner page... I usually chuckle because I never have whatever problem they are having.

Inconvénients

Not many, i have several tickets for suggestions I have submitted over the years. Many have actually been incorporated into updates... that's pretty cool.

Avantages

I like that Push Press attempts to offer all the features a gym business would need

Inconvénients

I feel like because this software tries to do everything, it struggles to do any one thing particularly well

Avantages

This software allows our gym to easily manage memberships. We can see our new leads, who has been showing up, to the gym, and who we need to reach out to to provide a better service and get them back in the gym. We can easily add new products for members to purchase via the product page. There is also a very seamless payroll system in place as well which makes getting paid the correct hours very easy.

Inconvénients

The only thing I don’t like is that there isn’t a seamless way for members to log themselves in for the day through a partnering app such as SugarWOD. I have to manually enter names and check members in.

Avantages

This software has fully automated my CrossFit affiliate. We are able to do everything needed with it. It has transformed our retail point of sale which used to be a pain for members. We have been able to run better reports, setup events, and it integrates with all of our existing communication tools (slack, mail chimp, etc). Their customer service is fast and prompt to resolve any issues or problems you might have.

Inconvénients

The PushPress team is constantly updating to make the platform better so there can be some features that are not fully functional for very short periods of time. It has not been an issue for our day to day operations. My only suggestion would be a staff app so it isn’t just browser based for employees and managers. I’m sure this is in the pipeline.

Avantages

The service and the fact that they never stop improving! They are always adding features to make it easier for us as a box owner. We get compliments from athletes when they first join us on how easy they make it sign in or purchase items. When it's easy to buy from the store, your members will spend more money!

Inconvénients

There is some back-end tracking things that aren't in place yet, but they are always adding new things as owners ask. So it's a con, but not one they do not try to make better for the user.

Avantages

The customer service you get from PP is great. I truly feel like a value customer not just a easy payment. I get more help than i could ask for. They truly care about the success of their customers.

Inconvénients

Sometimes it can be a bit confusing to navigate but not really that bad.
The signing of memebrship could be a little more involved but you can work around it.

Avantages

Ease of use and seamless adjustments for membership options with our transient population have made a world of difference. Projections and past month metrics on income and retention are fantastic for assisting us with laying out plans for expansion and additions to the coaching staff.

Inconvénients

Inability to customize mailing lists is a small flaw. We would like to see a current population map/overlay to know areas our members come from, or areas that are yet untapped potential. More data based metrics off check-ins. Plan vs plan, etc.

Avantages

Push Press saves me so much time and money. If I didn't use Push Press, I would have to hire another coach and a full time front desk / admin employee.

Reps and the rest of the guys at Push Press are really on the ball when it comes to customer service and customer care. I can tell they really care about the success of my box and are ready and willing to help in any way possible.

I will never leave Push Press because Push Press gets better every single day! The Push Press team is dedicated to being on the forefront of technology, integration, and simplicity.

Inconvénients

There is nothing to note. I have had no issues with Push Press. The software has never failed me and the support team is always ready to help.

Avantages

This software is so intuitive we were able to set up everything before we even had the onboarding call.

Inconvénients

Not much that I don't like. One thing would be in Australia it's common to pass transaction fees onto the customer. You can't do that automatically with Push Press.

Alternatives envisagées 

Wodify

Pourquoi choisir PushPress 

GloFox were a disaster to deal with. Expensive and horrible customer service. Avoid at all costs.

Pourquoi passer à PushPress

Functionality, customer service, price

Avantages

I really enjoy the ability to modify and use the features that mean the most to me while incorporating other software like SugarWOD or my website directly into it smoothly.

Inconvénients

There are some features that are underdeveloped, but they are quickly catching up to the standards of the software companies that have been around much longer than PushPress has.

Avantages

I love how easy it is now to track attendance. I can track by day, by class, or by coach. I am able to see attendance history for my athletes, and even receive a heads-up when someone has been away from the gym for a while.

Inconvénients

The navigation can be a little clunky. On occasion I find that I need to download a CSS file of my data to be able to find the exact info I'm looking for.