Hostify

Avantages

I spent a lot of time looking for software that would make managing my assets easy for me. As I own numerous properties, managing reservations, payments, etc. was a mess for me. I discovered Hostify in this way, and I enjoy that it has the capability of centralized management. payments, bookings, creating a website for the owner, even using a mobile app.

Inconvénients

As it can be challenging to comprehend the entire procedure at first, I advise encouraging the creation of lessons that are both quick and informative. Considering that, in general, people have less free time due to their jobs.

Avantages

Their direct and friendly communication makes the co-operation to be hassle-free, and the customer / user feels that his voice is heard and there will be a response on it.

Inconvénients

There are some reliability issues that they still need to work on it but with their attitude it will definitly happen, they need time only to do it.

Avantages

The aspect that appealed to me the most was the favourable pricing.

Inconvénients

The customer service was appalling, with a support team that appeared to be unfamiliar with their own subject matter. The application is riddled with bugs, the API is non-functional, and synchronization is unreliable.

Avantages

The ease of using the product. It’s very simple and user friendly.

Inconvénients

If I had to pick something it would be a larger US visibility. I want to see more marketing and adds in the states.

Alternatives envisagées 

Pourquoi passer à Hostify

Avantages

Many features included on the base product. Unlike other softwares we decided to use Hostify because the clear pricing and advanced features.

Inconvénients

Not that much about Hostify but sometimes was hard to get the actual channels support during the migration. For example Booking.com support was difficult to get but the Hostify team assisted through their internal channel.

Alternatives envisagées 

Pourquoi choisir Hostify 

Logiciel antérieur 

Pourquoi passer à Hostify

Avantages

Availability of App on Mobile Device was one of the reasons we picked the product

Inconvénients

Hostify has probably been the worst decision we made in our software selection process. I am embarrassed at the poor quality of this software. There were constant flow of bugs which caused us endless headaches. We kept reporting them and every time they fixed something they broke something else. They were constantly dropping our properties from the various channels (mainly VRBO) causing us to lose 10's of thousands of dollars in bookings. Even worse, they propagated incorrect information to the channels (our 2BR properties were showing up as 4BR) which caused us embarrassment with our guests. It got so bad that we had to have a full time person checking the information on all our properties on the various channels. I even reached out to their CEO to explain to them the problems we were having. However, his response was less than satisfactory. He blamed the integration with 3rd parties like VRBO etc. However, my conclusion was that this was a poorly written software that may have scaled prematurely. The support team was sympathetic to our problems but were fairly ineffective.

Avantages

- Very reasonable price
- Connection with Airbnb didn't cause us too many problems
- Direct booking engine

Inconvénients

- Dropped management and pet fees and overwritten cancellation policies, costing $1k in lost revenue
- Overwritten room layouts and amenities, properties showing up with blatantly wrong number of bedrooms and incorrect amenities
- Messages being dropped in their unified inbox, push notification spam
- Lack of support, taking weeks to respond for critical issues
- Long onboarding times with VRBO (up to 3 weeks)
- No specialized training on how to use the platform
- No regression or QA testing before feature releases, leading to routine updates constantly breaking their product
- Overall sloppiness, spelling mistakes and broken pages/tools throughout their site

Alternatives envisagées 

Pourquoi choisir Hostify 

Logiciel antérieur 

Pourquoi passer à Hostify

Avantages

Easy to use multi-calendar view and amazing customer support.

Inconvénients

It would be great if some points that are important for local Portuguese regulations, have this more automated (payment of municipality taxes and passport registration). I know they are working on this already though!

Avantages

Overall design, functionality, rate of new features rollout, tech support.

Inconvénients

There are occasional glitches that get fixed by a dev team over a reasonable time.

Avantages

Its sluggish performance is a major downside, forcing you to endure frustratingly long wait times, often exceeding 15 seconds for even the simplest tasks. Technical glitches are another recurring issue, with messages failing to reach clients, adding to the frustration.

Inconvénients

It simply doesn't meet the standards of a reliable hosting solution, leading to a less than satisfactory user experience.

Avantages

Poder usar varias divisas al mismo tiempo.

Inconvénients

Aún no le encuentro desventajas, es muy fácil de usar.

Avantages

Fácil de usar, intuitivo, y cuenta con un equipo siempre disponible para ayudar con cualquier duda. Un placer contar con partners así para ampliar nuestro negocio de manera fiable y efectiva

Inconvénients

Hasta el momento nada, una experiencia muy grata especialmente después de tener una experiencia nefasta con Kigo años atrás

Alternatives envisagées 

Pourquoi passer à Hostify

Avantages

Facil de Usar
Calendario Intuitivo
Funciona sin errores conectando a plataformas tipo Airbnb/Booking..

Inconvénients

La interfaz tarda en cargar a veces, servidores un poco lentos.

Avantages

The costumer service is just amazing !
In general the platform is friendly and with a lot of functionality.
Definitely worth the money value !

Inconvénients

Still missing some functionality with external companies.

Avantages

Las automatizaciones mejor que en otras plataformas

Inconvénients

ninguna, bajo mi punto de vista todo es excelente

Avantages

Friendly and helpful support team despite our very different time zones.

Inconvénients

The product is constantly growing and evolving, so the occasional bugs cannot be avoided

Avantages

Equipo, equipo de venta, el control de las reservas, la creacion e anuncios

Inconvénients

A veces la tardanza de dar solución el servicio tecnico

Avantages

I like the ability to do things on my phone, over the internet.

Inconvénients

I don't use it that much, only once and awhile.

Avantages

Customer Support ENG/SPA, always developing new futures, stay in touch of new tendences, great human team and professionals!

Inconvénients

CRM, Whatsapp integration, Accountant and Owner portal

Avantages

The connection was very fast, the unified inbox tool it's very good to improve guest communications and save a lot of time. The invoicing tool and owner statements are very useful for our business management.Additionally, we can see the occupancy level and all information about the properties.And finally the new app! very user-friendly and it delivers exactly what they promised. Still in progress...

Inconvénients

I have seen an incredible improvement in Hostify over the last year, and although it has a few things to improve (like everyone else) it is evolving very quickly.

Avantages

- Much more cheaper and with many wonderful automation tools that make my life easier!- Amazing support staff!- Allows us to take direct bookings - Multi-calendar - A personal portal for the owners

Inconvénients

I love the system, i think it's very complete

Avantages

- Multicalendar friendly and useful.
- Connects with the main channels (B.com, Airbnb, VRBO, Tripadvisor).
- One inbox for all the messages.
- Best Customer Service.
- Control easily your Housekeeping and Maintance.
- Best PMS accounting model.
- Integration with the main Vacational Software (Rentals United, Stripe, Pricelabs,...)
- Automatic Messages for the guests
- You can dowload any report
- Customer and Owner platfform
- Modern design website
- Checkin form

Hostify gives you all the features that yu need to be a succesful property manager.

Inconvénients

Hostify needs to improve their CRM and Rating area.

Avantages

Aunque en principio no es algo que valoro, por que entiendo que un PMS debe cumplir con su cometido , el trato humano del equipo , el sentir que hay alguien detras para darte una respuesta rapida y que ademas descubres que te escuchan es impagable , realmente por encima del gran PMS que es Hostify el equipo humano que hay detras es aun mejor.
El PMS es Super Flexible y Super adaptativo , si eres un gestor de viviendas turisticas y estas cansado de soluciones que prometen y no cumplen , te recomiendo hacer una demo y probar el software, de verdad yo alucine y a cada momento estoy mas contento por que tengo todo de forma sencilla.
Gestion de tarifas y reservas Sencilla.
Creacion e integracion de Website y plugin , Facil y comoda
Alcuinante ¡¡¡¡¡ Importar los datos de tu anterior PMS, es posible ¡¡¡¡ y sencillo.

Inconvénients

No hay nada malo , igual pequeños detalles de usabilidad , como tener que hacer dos click cunado con uno bastaria , pero tu lo comunicas y ellos lo estudian y no te mienten, te dices si es posible o no.

Avantages

swift customer service, available 24/7 incl weekends. Reply rate is usually within an hour, which is phenomenal for a customer service in this industry!
hostify itself has all necessary features to manage multiple properties across all essential OTAs and allows to integrate with most of the existing services in the industry (pricing tools, upsell services, etc). Realtime sync between calendars on different channels, no double bookings issues. You can meet them in person on trade shows and request features to be implemented. Using hostify since 2019.

Inconvénients

no app/no push notifications - current workaround by receiving emails to stay up to date about incoming bookings

Avantages

The product is easy to use. The support from the team is excellent. The API links to rentals united and site minder are a huge plus.

Inconvénients

There is nothing I dislike about this software. The hostify team are open to product enhancements which is great. They're very good acting on feedback.