MSP360 Connect

Avantages

Easy to install, easy to use, easy to implement encryption/security. It's also nice (and secure) that unattended access is only achievable with encryption configured.

Inconvénients

The only 2 complaints I have are the fact that the list of recent connections is just that; a list. It would be awesome if the interface could be allowed to be edited with aliases. Even better would be an account that could be used to maintain a list for administrative purposes. Also, it seems the software can only make unattended connections if a local user account (or domain account) is configured with a password (this is more secure but if single users want their desktop to load immediately on boot, they usually don't have and don't want a password). This also means you have to know an account and its password (and remember the password every time you connect) to utilize the software. I have not seen a way to save the password or allow automatic login.

Avantages

I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time.

Inconvénients

Sometimes the software behaves slowly and incorrectly

Alternatives envisagées 

Pourquoi passer à MSP360 Connect

Avantages

Works a bit like teamviewer.
When finally connected it worked perfect.
User interface is ok, but not perfect yet.

Inconvénients

you have to actually install the product, and it is not just click install, you have a full installation to remote a pc.
I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code.
As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected.

Avantages

Easy to install and easy to deploy to friends and family who may need IT support, on Windows based machines. There are adequate features built in, for the level of support that I need to offer, however this is as yet not known if this application needs to be scaled up.

Aside from the advertising banner, they are true to their word (refreshing) in supplying a free product without functional limitations.

Inconvénients

Mobile OS Platforms (Android) are not yet supported. I have signed up for the Beta version once it is available.

I would have thought that Android OS would have been ready to deploy alongside IOS given the prolific use of Android OS on so many devices.

Alternatives envisagées 

Pourquoi choisir MSP360 Connect 

Logiciel antérieur 

Pourquoi passer à MSP360 Connect

Avantages

One agent deployment. Fast. Multi -User sessions

Inconvénients

Unable to remote to IOS and Android devices

Avantages

It is simple to set up. No settings that is hard to understand how to use it correctly. And there is implemeted a crypto feature, again, simple to set up.

Inconvénients

It kills CPU. If you don't have i5 or even i7 CPU it will keep CPU on 100% even if you turn off logging and encrypting. And then it works very slow.

Alternatives envisagées 

Pourquoi passer à MSP360 Connect

Avantages

CloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.

Inconvénients

Their Linux product for a non-desktop Linux install took some time to reach maturity.

Avantages

- Freeware
- Regularly updated
- You can exchange files between computers
- Super secure with optional enforcement of encryption keys
- You can switch views of monitors
- Logging files can be very important for auditing

Inconvénients

I don't think this software is well suited for large customer support teams. A product like TeamViewer, which to me costs a lot of money, seems to be more robust and with more features. Cloudberry Remote Assistant works very well for personal use and for small businesses.

Avantages

It was easy to install, and I liked it very much that a third party can only connect if I allow the accuse and that the encryption key is quite secure.
Supports the following operating systems: Windows Server 2003/2008/2012/2016 , Windows Server 2008/2012 R2 and Windows 7/8/10

Inconvénients

for now it is in BETA mode and we do not know what its price will be, and if it will remain free for all operating systems, and
although if it worked for me on a Windows server, it did not work on Windows 7 Enterprise 64Bits even though I tried to add it to the DEP data execution prevention list, but I think it is due to some error by the beta phase

Avantages

Forced at the last minute to work remotely, I had little time to transfer current projects at work to the cloud.
Need a platform that was fast and quick to learn. This fits the bill perfectly.

Inconvénients

I haven't found one yet. I don't rely on remote desktop apps much.

Avantages

So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING!

Inconvénients

The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature.

Avantages

This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated.

Inconvénients

There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial.

Avantages

After I get annoyed by "Commercial use suspected" using Teamviewer I looked around and found Cloudberry RA which is perfect alternative. The best part of it - it is absolutely free with no time limits or whatsoever. Another nice and very usefull feature - it saves remote computer's name together with ID, so you don't need to remember those IDs anymore. In Teamviewer you have this feature only with paid version. I also like it can use Windows user password for unattended access which is also nice because you don't need to remember another password. And after few days of use I can say it is very stable.

Inconvénients

As everything on this world it is not without bugs. I noticed it sometimes stops responding to keyboard but after reconnect it works ok again.

Avantages

Overall good, it does what it claims. I like the general approach overall

Inconvénients

I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse
I contacted the support but no reply

Avantages

It used to be very easy to use, but something has changed.

Inconvénients

it stopped working and now is useless.

Avantages

Ease of connection and secure features are the best features. Very simple and intuitive.

Inconvénients

Nothing. The software performed as expected.

Avantages

All I needed to do was install the host and client on my computers. For each computer, you generate a key pair. You will need to paste the public key from your client computer into the host. Fortunately, I am familiar with PGP encryption and setting up the software was pretty intuitive.

Inconvénients

I wish Cloudberry remote assistant supported local printing of remote files. I also wish that I could send key combinations like (CTRL/ALT/DEL).

Avantages

Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable.

Inconvénients

Can't store a directory of computers that I connect to.
Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength?
No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service.

Avantages

The variety of accounts you can link to cloudberry is amazing, it's easy to switch between accounts and manage databases. MUCH better than dragon disk

Inconvénients

Literally nothing wrong with this product, I haven't had a single issue since I've started using it (:

Avantages

Fairly easy to use. like that you added multiple monitor support

Inconvénients

The latest update seems to crash a lot (freezes the image on the screens I am logging in from). I have to call to the other location to have someone close down and restart Remote assistant.
Also the mouse icon is not steady, it jumps and flickers and when I go to the other screen it become white in a black box.

Avantages

easy to install and use, safe, free with no time limits, works fine for me

Inconvénients

I noticed it sometimes stops responding and needs to logout - login again

Avantages

been looking for a free piece of software to offer support to my customers and this fits the bill, as good as teamviewer, logmein etc and is freeware the others are overpriced for small businesses

it does every thing i want it to do and with the security features gives the support customer confidence

Inconvénients

the only thing i would pick up on is being able to remote control straight away instead of view mode and the customer being asked to make changes as some of them have limited it skills

Avantages

FREE
Stable
Quick
Easy to use
Easy to install and configure

Users find it very easy to use as well, they love the fact that I am able to connect and help sort out issues despite being many kilometers away from them.

Inconvénients

If CloudBerry had to start charging for it!
Please, please keep it free. There are so many small businesses and one man IT support people out there that need to connect to 10 - 20 machines, the other apps are so expensive and I for one, cannot afford to pay a huge fee.

Avantages

It is absolutely free as long as you get the activation code. If you need something free, this is the right option

Inconvénients

You cannot run it without not installing it first. For security reasons, I am not comfortable having the remote admin tool installed. It could have had a run once option as Anydesk and Teamviewer do.

Avantages

I like most that the software is free for commercial use. It has great functionality for main purposes to control remote PCs an help other users with their problems.

Inconvénients

Speed could be better, especially for unattended use. Better support for simultaneously dual monitor access in two windows.