bookingkit

Avantages

Rien, meme le calendrier n'est pas fonctionnel

Inconvénients

Impossible de se désabonner !!!!
Ils continuent à vous prélever malgré 15 mails de demande de résiliation

Avantages

Le contact avec une ancienne employée de la société qui n'en fait malheureusement plus partie.La qualité/prix dans le passé. Mais ce n'est plus d'actualité.

Inconvénients

Le service client n'est plus orienté client mais semble chercher à maximiser ses revenus par des politiques d'augmentation de prix déraisonnables et par un service beaucoup moins personnalisé et beaucoup plus automatisé dans le cadre d'une politique rigide et contraignante pour le client.

Avantages

Easy to use, customize events, very professional website mask, easy to use back office.

Inconvénients

You cannot use the calendar for bookings created from a third party, It would be much more useful if we could have all bookings in just one place.

Avantages

It's very intuitive and you also have info boxes to understand how to do things. You also have a dedicated team that is willing to help you.

But the best part is the interface for your client. At the moment, it's the best you can get with this kind of tool. It has everything the client need to feel comfortable with the ticket purchase: great design, several payment options, safe environment.

Also the bookingkit team can customize according to your needs.

Integrations with OTAs are easy as 1 click.

Inconvénients

The back end seems a little old fashion, but because it is intuitive and works well, you don't care.

The integrations with OTA are easy but there could be more options.

I just stopped using BookingKit because it was a little expensive and also because one of the employees was rude when I complaint about bug on their side that they took more than 1 week to solve and after insisting a lot.

Alternatives envisagées 

Pourquoi choisir bookingkit 

Logiciel antérieur 

Pourquoi passer à bookingkit

Avantages

The system is not great for many of our chosen use cases though we were assured in their sales pitch that it would be, turned out to all be untrue and very shortly after signing the contract, everything was said to be "in development"

Inconvénients

The sales pitch was great, shortly after signing the contract we realised there were many false promises and the system could not handle our workload or function in the way we were told it would. The company does not abide by their own contract agreement and they refuse to close the account even though their system was never used by us as they could not deliver on their assurances and the request for closing was made within their contractual allowance.

Avantages

The dashboard is very straight forward and presents a broad array of functions in a very clear way. The product is easy to use and allows you to start offering online bookings within minutes. Been in contact with customer support many times and they always were fast and helpful!

Inconvénients

As far as I understood, there are some minor restrictions in terms of customising the plug-in. Also, flexible vouchers can be tricky, but that's advanced stuff!

Alternatives envisagées 

Pourquoi passer à bookingkit

Avantages

I like the easy to use software. Very easy to integrate to other platforms and mostly the function is 100% perfect. For customers also for me and my business.

Inconvénients

For a theater there are more events to integrate, then for a sport event. We have many different events. At the moment its not possible to integrate a place management that customer can chose their seats... Sometime its not easy to find the right event in the lists to integrate in. the websites because of much scrolling - and its not really easy to delete a event, just overwrite... Also to add a booking service charge to the customers at the checkout would be help us to make the price more transparent to the customers and our clients and arts...

Avantages

Looked promising in the beginning, until I had to learn that they are charging for trial accounts

Inconvénients

Bad customer service, lack of functionalities re resource management

Avantages

The many possibilities of setting, the support.

Inconvénients

The voucher that the client receive is not good for the Italian style

Avantages

The customer support tried very hard to fix all bugs, problems and incompatibilities with MAC and general issues but in the end the negative outweighed the positive and issues were simply never solved.

Inconvénients

For an expensive system that does not allow you to personalise your pdf invoices easily, vouchers were not very nice and the look of the booking kit system that is sold to you in the beginning is simply not client friendly (too many bugs). If you want it to look decent you need to pay for someone to do an API integration if you dont have in-house programmers.

Avantages

Really nice how it's involved in my website. Really easy and in accordance with my website style. Also, communication with other tourist OTA is important for me to manage only one agenda.
The Staff, CSRs were really kind to me! Thanks, guys!

Inconvénients

I think it misses a title when I manage my products, but they give the possibility to tell them.
Even if they don't change the view, I like the possibility to communicate the problem on the software in a clear way. Maybe they will adjust it in the future

Avantages

The service and the support that bookingkit guarantee. All the people I have speak with are very friendly and with a professional attitude.

Inconvénients

I was expecting more “marketing” for my offers, more visibility in the channel where, otherwise, I could not be present.

Avantages

Easy to use and set up, mind relieving regarding the booking and follow up of those. Great functionnalities

Inconvénients

The help page is not available have to contact the support very often
Few uneasy things on the use of the interface (calendar comes back to today all the time), booking details hard to read regarding number of pax
Unable yet to set a minimum number of person for an event to take place (if one person on the event I have to cancel myself)

Avantages

I like most the flexibility. However sometime it would be cool if feature requests would be decided quicker

Inconvénients

Some feature request take really long to be decided and implemented

Avantages

The software has a good looking and clear customers friendly front. As well the back office is easy to operate for staff members.

Inconvénients

It's great for selling tickets for events and courses but not so flexible for rentals and private tour options.

Avantages

Offers all functions we need. Very helpful insights in marketing & sales and finding new customers by reaching out to relevant platforms

Inconvénients

Sometimes we could not find important functions as they were "hidden". Bookingkit could give us more regularly updates when they change or improve something in their software.

Avantages

Very good booking system, really smart and easy to use with the telephone

Inconvénients

Sometimes has some problems to connect and goes on stand by

Avantages

It's very easy to use. You can work without surprises.
The customer is not worried to use it and they are sure about the product.
You can have your personal instrument to work, without any problem

Inconvénients

We have no problem with this software.
I would like to receive mail in Italian.

Avantages

Easy use the improvements personal service thy all ways grow

Inconvénients

Non cons until yet i am ver happy with them .. may be a little expensive

Avantages

Informations about new bookings.
To see how many people booked my events

Inconvénients

The tutorials inside are not confirm with the product

Avantages

bookingkit is easy to use and have the most Functions for the money

Inconvénients

bookingkit has no function to block dates with no costs

Avantages

Price is reasonable. Statistics are good. Easy interface.

Inconvénients

Hard to reach tech assistance, long attendance for the reply

Avantages

It's a powerful tool and the support is unbelievable good!

Inconvénients

A multiple selection when processing appointments of one day could be helpful. But this is very specific and would be only a good addon.

Avantages

- saves us lots of time
- relatively easy to handle after getting the introduction from the very helpful custmer service team
- a lot of helpful features like voucher integration
- almost real-time payment

Inconvénients

- quite complex: when we started we did not oversee all funtions and were a bit lost. but their customer service is super-helpful!