Bigin by Zoho CRM

Avantages

J'ai trouvé que l'interface de Bigin by Zoho CRM était très conviviale et facile à utiliser, ce qui a grandement facilité la prise en main du logiciel et j'ai pu facilement importer, organiser et suivre mes contacts, ce qui m'a permis d'avoir une vue d'ensemble claire de mes interactions avec eux.

Inconvénients

Bien que Bigin offre une certaine flexibilité en termes de personnalisation, certaines fonctionnalités avancées de personnalisation peuvent être limitées. Par exemple, la capacité à créer des flux de travail complexes ou à personnaliser davantage les tableaux de bord peut être limitée, ce qui peut être frustrant pour les utilisateurs qui ont des besoins spécifiques en matière de personnalisation.

Avantages

Un bon moyen pour la gestion des clients dans les entreprises et facile à utiliser.

Inconvénients

La non intégration avec zoho Books pour pouvoir faire des documents est mon projet

Avantages

Ce logiciel est logiciel basé sur les outils du CRM il est très bon dans la gestion clientèle dans les TPE et les PME

Inconvénients

J'ai du mal à intégré d'autre logiciel ce qui n'est pas trop agréable

Avantages

Application très bien conçue, simple à utiliser et idéale pour les petites entreprises. Bien personnalisable avec de nombreuses fonctionnalités indispensables pour le suivi des négociations.

Inconvénients

Le service client est en anglais et parfois nous oriente vers des plateformes qui ne nous profite guère. Il est compliqué de changer les appels en appels entrants.

Avantages

Très bon logiciel pour la gestion des client dans les TPE ou PME.

Inconvénients

on ne peut pas le connecter à une page facebook

Alternatives envisagées 

Avantages

J'aime particulièrement la simplicité d'utilisation et l'interface claire et efficace.

Inconvénients

Une integration directe avec Zoho booking serait un plus.

Avantages

Pipeline is very easy to implement, I am a realtor and the fact I can create several pipelines for each kind of deal is great, it gives you focus on the important deals

Inconvénients

None that I think, maybe the setup for WhatsApp is a little tricky but once you implemented it is great

Avantages

SUPER EASY to use...to figure out. My favorite is that you have 10+ custom fields to customize the contact info you require. It's easy to import/export. Creating lists to export, custom views... OVERALL it's pretty amazing and it's perfect for the small business.

Inconvénients

The dashboard is strictly for business forecasting. I haven't been able to set it up where I can see my meeting schedule or client follow-up.

Alternatives envisagées 

Pourquoi choisir Bigin by Zoho CRM 

Pourquoi passer à Bigin by Zoho CRM

Avantages

The layout and features are very user friendly and understandable. Being able to input new data and organizing into different categories.

Inconvénients

The training curve and all the bells and whistles

Avantages

We love Bigin because we are a small business and it suits our need for a very good price. It is good value for money

Inconvénients

Not having a Microsoft 365 Plugin connector, altought I believe it may have one now

Alternatives envisagées 

Pourquoi choisir Bigin by Zoho CRM 

Logiciel antérieur 

Pourquoi passer à Bigin by Zoho CRM

Avantages

Visually it is great with the pipeline style layout

Inconvénients

Uploading leads is not logical at all. You need to upload seperate CSV's for leads and contacts and it makes the relationship between the two. Furthermore it costs you a record for both leads and contacts even though they essentially joint.

Alternatives envisagées 

Pourquoi choisir Bigin by Zoho CRM 

Logiciel antérieur 

Pourquoi passer à Bigin by Zoho CRM

Avantages

I spent hours researching CRMs and this is the one I picked for two different clients. It is very customizable and able to automate many different functions, like emails or tasks.

Inconvénients

I wish it had more than 50 customizable fields.

Alternatives envisagées 

Pourquoi passer à Bigin by Zoho CRM

Avantages

nice interface , easy integrations , quick set up

Inconvénients

nothing much , hope that some more analytics were there

Alternatives envisagées 

Pourquoi passer à Bigin by Zoho CRM

Avantages

Bigin by Zoho CRM if good at simplifying pipeline management and activity tracking. Its user-friendly interface allows even non-technical users to get up and running quickly. The mobile app is helpful for managing tasks on the go. It’s a valueable option for small teams that need a lightweight CRM.

Inconvénients

I think it works fine for most of the scope. Iy may lack some advanced customization options. Also, the reporting tools, though adequate, could be more robust and flexible. Syncing with non-Zoho tools sometimes feels a bit limited or requires additional effort to configure

Avantages

The Price, great value for money. So much cheaper than others.

Inconvénients

Nothing really, I like the support & the politeness

Avantages

This CRM is very easy to use. Perfect for a small business just starting out.

Inconvénients

Nothing really. Its simple to use and navigate.

Avantages

Bigin is very powerful given its price point. It offers all the basic functions you would likely need. The bolt ons into other ZOHO applications makes it almost infinitely upgradable.

Inconvénients

The marketing campaign assignment is very limited, and there is limited ways to process sales leads.

Alternatives envisagées 

Pourquoi passer à Bigin by Zoho CRM

Avantages

Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Inconvénients

User interface could be nicer - green is a funny colour to use for business

Alternatives envisagées 

Pourquoi choisir Bigin by Zoho CRM 

Logiciel antérieur 

Pourquoi passer à Bigin by Zoho CRM

Avantages

We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say.

Inconvénients

Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises.

Alternatives envisagées 

Pourquoi passer à Bigin by Zoho CRM

Avantages

Simplicity and Visual Management
Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy

Inconvénients

Forms do not allow editing/updating records

Alternatives envisagées 

Pourquoi choisir Bigin by Zoho CRM 

Logiciel antérieur 

Pourquoi passer à Bigin by Zoho CRM

Avantages

Bigin's visual pipeline made it clear where each deal stood, so I never missed a beat.

Inconvénients

While Bigin was great, I would have liked more options to customize how I tracked my deals.

Alternatives envisagées 

Pourquoi passer à Bigin by Zoho CRM

Avantages

Best value for the price compared with all other crms for SMB in 2024. We worked with Pipedrive within the last 5 years. But since we found bigin we switched imediatly.

Inconvénients

Not all plugings for 3th companys (compared to Pipedrive)

Alternatives envisagées 

Pourquoi choisir Bigin by Zoho CRM 

Logiciel antérieur 

Pourquoi passer à Bigin by Zoho CRM

Avantages

I like easy it was to use and keep things organized. It takes the stress out of managing projects.

Inconvénients

I am still learning what customization feature I may have for six sigma type projects, but it has been easier for me to use than Asana and some other software.

Alternatives envisagées 

Pourquoi passer à Bigin by Zoho CRM

Avantages

I appreciate the awesome customer service; it was prompt and answered all of my questions. Bigin is simple and easy to use CRM tool for small businesses. It's great that you can start with the basics and add on the different tools that you need as you grow.

Sales pipeline, contact management, as well as task automation features guarantee time-saving and flexibility throughout your business day, your day-to-day business activity will prosper. Bigin for the Win!!

Inconvénients

So far, in the past 90 days of use, I haven't experienced any Cons.

Avantages

As a virtual reality company, we find Zoho Bigin an excellent CRM for managing client relationships and tracking our project pipelines. Its customizable pipelines are perfect for managing our VR projects, from initial client inquiries to project delivery stages. The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly. Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry.

As a virtual reality company, we find Zoho Bigin an excellent CRM for managing client relationships and tracking our project pipelines. Its customizable pipelines are perfect for managing our VR projects, from initial client inquiries to project delivery stages. The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly. Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry.

Inconvénients

While Zoho Bigin works well for smaller teams or straightforward processes, we occasionally find it limited when dealing with more complex VR project workflows. Features like advanced reporting and in-depth analytics could be improved to better support data-heavy businesses like ours. We’ve also experienced minor challenges when integrating with third-party tools specific to the VR industry, though Zoho's customer support has been responsive.