Bigin by Zoho CRM

Avantages

First things first, this thing is easy to use. No tech degree required, just point and click. Even my grandma (well, maybe not my grandma...) could probably figure it out. Plus, there's a free plan that's perfect for testing the waters before you dive in.

The paid plans are budget-friendly too, which is a major win for a small business like us. And for the price, you get some cool features like automated emails (lifesaver!) and a system that helps you prioritize leads.

Zoho Begin also plays nicely with other Zoho apps, which is a bonus if you're already part of the Zoho fam. Everything feels connected and streamlined.

Not Quite Perfect

Inconvénients

Now, don't get me wrong, it's not all sunshine and rainbows. Zoho Begin doesn't have all the bells and whistles of some other CRMs. If you're looking for fancy marketing automation or super detailed sales pipeline stuff, you might need to look elsewhere.

Also, the integrations with other Zoho apps can be a bit tricky to set up. It wasn't exactly a walk in the park for our not-so-tech-savvy team.

Avantages

accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.

Inconvénients

What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.

Avantages

i use bigin with all my other tools on zoho, which are books, desk, sign and forms!! it has been a game changer, the prices are decent and tons of features

Inconvénients

i think zoho bigin and zoho crm should be one app, there is no need for 2 extra functions,

better customer service that understand the proper english

Alternatives envisagées 

Zendesk Suite

Pourquoi choisir Bigin by Zoho CRM 

overall easier to use then hubspot........

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

overall easier to use then hubspot........

Avantages

BigIn for Gmail has been a game-changer for managing my emails and sales pipeline efficiently! The seamless integration with Gmail makes it incredibly easy to track leads, manage contacts, and update deals directly from my inbox. It's intuitive, user-friendly, and has streamlined my workflow significantly. Highly recommend this extension for anyone looking to enhance their email and CRM management!

Inconvénients

Not much, didn't face any trouble with it till now

Avantages

Streamlining Customer Management: Bigin consolidates all customer information in one place, making it easy to track interactions, manage contacts, and follow up on leads. This centralization ensures that no customer details are overlooked, leading to better customer service and relationship management.

Automation of Routine Tasks: By automating repetitive tasks such as follow-up emails, appointment scheduling, and data entry, Bigin saves a significant amount of time. This allows me to focus more on strategic activities and less on administrative tasks, improving overall productivity.

Enhanced Sales Pipeline Management: Bigin provides a clear visual representation of the sales pipeline, making it easy to track the progress of deals and identify bottlenecks. This transparency helps in making informed decisions and prioritizing efforts on high-impact activities, ultimately driving higher sales.

Inconvénients

The mobile app could be more robust, with some features lacking compared to the desktop version. Additionally, the integration options with other software could be expanded to enhance overall functionality. Despite these minor drawbacks, Bigin CRM is a fantastic tool for any business.

Alternatives envisagées 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

Pricing

Avantages

It's scaling properties and simplicity of use and set up. It offers great contact tracking and pipeline abilities

Inconvénients

Doesn't integrate with Zoho Books on the free version

Avantages

Bigin's simplicity and user-friendly interface make it easy to set up and navigate. The seamless integration with other Zoho apps and email platforms enhances productivity. The customisation options and pipeline management tools are perfect for small to medium-sized businesses, ensuring efficient tracking of sales and client interactions.

Inconvénients

While Bigin is fantastic, it could benefit from a few more advanced reporting features for power users. Additionally, a broader variety of integrations with third-party tools would make it even more versatile.

Avantages

What I liked most about Bigin by Zoho CRM is how incredibly easy it is to set up and use. The visual sales pipeline makes tracking deals a breeze, and the automation features save a lot of time by handling follow-ups and communication updates. It’s also a cost-effective solution that offers great value for small to mid-sized teams. The simple, intuitive interface makes it easy for any team member to quickly adapt, streamlining our sales workflow and keeping everything organized.

Inconvénients

What I liked least about Bigin is the limited document handling functionality. There's no option to upload or store documents such as quotes, contracts, or invoices directly in the CRM, which would have been a helpful feature. Additionally, for more advanced reporting or scalability, the platform might feel a bit constrained as your business grows. Some additional customization options in reporting would make it even more powerful.

Avantages

I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.

Inconvénients

integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.

Avantages

One of the standout features of Bigin by Zoho is its simplicity combined with powerful functionality. The interface is clean and intuitive, making it easy to navigate, even for those new to CRM tools. I especially appreciate the pipeline view, which gives me a clear visual of all my leads and customer interactions, helping me manage my workflow efficiently. The integration with other Zoho apps is seamless, and it’s an affordable choice, offering great value for small businesses like mine. Overall, Bigin has made organizing and tracking customer data a breeze!

Inconvénients

While Bigin by Zoho has been fantastic overall, I found that some advanced features, like custom reporting options and more in-depth automation tools, are somewhat limited compared to larger CRM systems. Also, a bit more flexibility in customization would be useful for tailoring the platform to specific business needs. However, for a CRM focused on small businesses, it still offers a great balance of simplicity and functionality.

Avantages

It offers a great contact management system, import functionality, emailing, integration with Woocommerce

Inconvénients

Nothing so far, but during the trial it would have been helpful to be able to add a second user to work out some of the sharing details

Alternatives envisagées 

Brevo et HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM 

Although ACT is a very powerful CRM, it offers way more features than required and as a result ends up too expensive.

Logiciel antérieur 

Act!

Pourquoi passer à Bigin by Zoho CRM

Easier to use, cheaper, overall more aligned with what our business needs

Avantages

Bigin by Zoho CRM has been a game-changer for our organization, helping us manage customer relationships, track sales pipelines, and automate follow-ups seamlessly. The platform addresses the challenge of organizing our sales activities, ensuring no lead is overlooked, and allowing us to customize features to fit our specific needs.

Inconvénients

We are aware of Bigin's role in the market and its not the full fledged CRM solution but we wished the email function was part of the Free version, at least the basic function of sending mails.

Avantages

Ein großer Vorteil von Bigin ist seine Fähigkeit, die Zusammenarbeit im Team zu fördern. Jedes Teammitglied kann sofort sehen, wer mit wem in Kontakt steht und wie der aktuelle Stand des Akquisitionsprozesses ist.

Bigin hat eine benutzerfreundliche Oberfläche, die auf Schnelligkeit und Effizienz ausgelegt ist. Obwohl es bei neuen Tools immer eine gewisse Lernkurve gibt, wird man mit Bigin schnell produktiv, so dass es sowohl für technisch versierte Benutzer von CRM-Systemen als auch für Neulinge zugänglich ist.

Inconvénients

Die Reporting- und Analysewerkzeuge von Bigin bieten grundlegende Funktionen für die Datenanalyse, könnten jedoch für Unternehmen, die eine umfassendere Analyse benötigen, weiterentwickelt werden.

Bigin zeichnet sich durch eine schlankere Funktionsausstattung aus, was bedeutet, dass die Anpassungsmöglichkeiten im Vergleich zu anderen CRM-Tools etwas begrenzter sind.

Alternatives envisagées 

monday CRM, Airtable et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

Bigin bot für unseren Anwendungsfall die beste Lösung zur Verwaltung unserer Akquisitions-Pipeline. Es ist leistungsstark genug, um teamweite Kontakte und Workflow-Management zu ermöglichen, dabei jedoch schlank und ohne den überflüssigen Ballast, den viele größere CRM-Tools oft mitbringen und der häufig nicht benötigt wird.

Avantages

I like the ease of use and the integrations that Bigin offers. The interface is intuitive, making it simple to manage client relationships effectively. Additionally, the semi-personalization options available allow for a certain level of customization that suits our firm's needs.

Inconvénients

What I like least about Bigin is that it is not fully personalizable. While it offers some degree of customization, there are limitations that prevent it from being tailored entirely to our specific workflow and preferences.

Alternatives envisagées 

Zoho One

Logiciel antérieur 

Notion

Pourquoi passer à Bigin by Zoho CRM

I chose Bigin by Zoho CRM over other alternative products because it offers a balance of essential features and affordability. While Zoho One is a comprehensive suite with a wide range of features, it is too expensive for my current needs. At this stage, my tax firm does not require the full suite of tools provided by Zoho One, making Bigin a more cost-effective and appropriate solution for managing client relationships efficiently.

Avantages

Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact.

Inconvénients

It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM.

Alternatives envisagées 

Pipedrive, Freshsales, Basecamp, Asana et HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM 

Lack of functionality, clunky interface, poor email deliverability

Pourquoi passer à Bigin by Zoho CRM

Better functionality, more intuitive layout, good value for money

Avantages

Simplicity and ease of use and features to help a young company manage market outreach very well and track teams across boundaries.

Inconvénients

Nothing so far. I believe the only thing is the billing for US companies is not very intiutive.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir Bigin by Zoho CRM 

We believe this was more useful and productive to track for our users and reasonably priced.

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

Much more value for money and loaded with features that we need at the moment.

Avantages

Easy to setup with industry specific template, in our case we used the "Education" template, easy to upload data from spreadsheets, and from forms on our Website.

Inconvénients

Would like a way to better organize files for each customer.

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM 

Prior CRM to cumbersome to setup and did not offer the same flexibility as Bigin did.

Logiciel antérieur 

monday.com

Pourquoi passer à Bigin by Zoho CRM

Bigin offered more flexibility, was easier to setup, and lower cost as well.

Avantages

•Simple and intuitive interface
•Affordable pricing
•Focused on essential CRM features
•Great integrations (e.g., Outlook)

Inconvénients

Limited advanced marketing tools available, which might not work for larger companies.

Avantages

We wanted a simple yet powerful CRM system that underpins all of our sales activity. After a lot of searching, trials and comparisons, we settled on Bigin and haven't looked back. Bigin does everything we need with ease, including sending emails, advancing sales and keeping a track of trends. For small businesses, this is one contender to seriously consider.

Inconvénients

Less sophisticated email integration means that there are better alternatives out there if you want to use email functionality

Avantages

Very simple, clean, great for contact management and lead follow-up

Inconvénients

It's a "lite" CRM, which is great if you're solo like I am, but your mileage may vary if you have a larger organization

Alternatives envisagées 

Pipedrive, Copper et HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM 

Less expensive, more visually appealing, VASTLY better mobile app

Logiciel antérieur 

Capsule

Pourquoi passer à Bigin by Zoho CRM

Best balance of cost vs performance for my needs

Avantages

The simplisity and the purpose it serves. Just right.

Inconvénients

Very restricted when it comes to migration and whatsapp modules are a pain for sure.

Avantages

Is very intuitive for the user, specially for sales people

Inconvénients

That I do not have enough time of trial to test all the features

Avantages

Bigin is easy to use and pretty user-friendly while still providing a lot of the needs that most companies will be looking for in a CRM. It gives you the ability to set up multiple funnels so your team can handle the job no matter what department they're in or what product/service you sell.

Inconvénients

Setting up the automations and workflow can be a little confusing at first when you're looking to create something a little different than their templates.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir Bigin by Zoho CRM 

Our work requires we adhere to HIPAA and the cost to be HIPAA compliant with Hubspot was very high.

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

We're a smaller company, so we didn't need the extensive capabilities of a large CRM.

Avantages

It's light and made uniquely for small and medium businesses.

Inconvénients

It's developing, some integrations are required more to power the game.

Avantages

I've been exploring CRM programs for some time now. As a small business owner, I've checked out popular options like HubSpot, Pipedrive, and Monday. However, I struggled to find one with the best email integration. Then, I came across Bigin. It's more affordable and offers everything a small business requires. Setting up email and WhatsApp integrations was straightforward.

Inconvénients

The developers even made a WhatsApp integration specifically for small businesses. I think soon we'll get access to WhatsApp's marketing and service tools too, which would be fantastic.

And if developers add Facebook Meta Business integration, Bigin will cover everything a small business needs.

Alternatives envisagées 

monday CRM, Trello, Pipedrive et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

As a small business owner, I've explored CRM options like HubSpot, Pipedrive, and Monday, but struggled with their complex subscription models. Then, I discovered Bigin. It's affordable, integrates well with email and WhatsApp, and fits perfectly into the Zoho ecosystem. The developers even designed a WhatsApp integration tailored for small businesses. If they add Facebook Meta Business integration, Bigin will become the ultimate solution for small businesses.

Avantages

Its price: meant for small businesses.
Its ease of use.
Automation features.
Possibility to set up various pipelines, not only for sales but also for other operations (support, admin etc).

Inconvénients

No synchronization with LinkedIn. It's a shame as data enrichment and updates are critical in a CRM.

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM 

Price. Features: more automation in Bigin.

Logiciel antérieur 

Pipedrive

Avantages

We've launched our Agent Portal, a key development in Global Medical Trip's quest to streamline medical tourism. Our aim to recruit 100 agents demanded a cost-effective, efficient system for handling patient inquiries. Our platform of choice, Zoho, offered a solution that fit our needs perfectly: Zoho Bigin.

Inconvénients

This tool seamlessly integrates with our CRM, providing a robust environment for agent operations. Within a day, we set up Zoho Bigin, enabling our first agents to connect to the platform and start processing patient requests. This quick setup underscores our commitment to providing fast, reliable medical tourism services.

Avantages

It's too easy to use for a small business.
I have a restaurant tech startup and the UX and UI is so smooth. They promise a 30 minutes setup and I did it in 15 min.

Inconvénients

Doesn't have SalesIQ integration, if zoho want to make from bigin the best small CRM you need to make a SalesIQ integration.

Avantages

I love that it fits my small business and doesn't overwhelm or clutter with tools I don't need.

Inconvénients

There is really no feature that wasn't useful in some way.

Avantages

Salespipeline, Dashboard & Customization of Pipeline

Inconvénients

Payment system they have to integrate some easy UPI option.

Avantages

There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great.

Inconvénients

There are bugs, as in some things don't even work, important things. I've reported enough to make me feel like we're beta testers. But though it reveals something about their dev team, I'm still hopeful they'll eventually get it right because they do try hard.

It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to train them better. Sometimes I end up having to find answers myself and then train them. They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone.

Avantages

Ease of setup & implementation
Automation
Pipelines
Customisation

Inconvénients

User access/permissions functionality is not very detailed
Assiging multiple owners to a deal is not straightforward

Alternatives envisagées 

Pipedrive

Pourquoi passer à Bigin by Zoho CRM

Customisation and flexibility. Ease of setup

Avantages

The most favourite part of mine is the mobile application of the Bigin's CRM. Being a Sales person, I would always be clinging to my mobile rather than my laptop. Which has a very easy interface and it also helps me call logs of my every leads.

Inconvénients

We find hard to import csv files in the modules. The data often gets skipped and it's very hard to find the origin of the issue. That's the only thing I found difficult.

Avantages

I loved the sales pipeline feature which helped me track the progress and status of the leads

Inconvénients

more free trial period to have a better understanding of the product would have been nice

Alternatives envisagées 

Zoho CRM

Pourquoi choisir Bigin by Zoho CRM 

Hubspot felt too cluttered and we were already using zoho mails and books.

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

cheaper option and I wanted all tools to be in an ecosystem

Avantages

Bigin seems to have cracked the code for CRM newbies like me. They've done an incredible job of making things remarkably simple on the surface, while clearly having much more to offer within the service. I've spent a lot of time researching CRMs, and Bigin just kept on coming up to the top (especially when I combined features and cost together).

Inconvénients

I was concerned about the possibilities of a constant upsell from Zoho CRM – as Bigin is the baby version of a much bigger platform. Thankfully they haven't experience this in practice. They haven't oversold me, and I'm very appreciative of that. So, in effect, the biggest Con never materialized!

Alternatives envisagées 

HoneyBook, Zoho CRM, Pipedrive, EngageBay CRM et Nimble

Pourquoi passer à Bigin by Zoho CRM

Ease of use, elegance of design, price point, and quick onboarding.

Avantages

Bigin by Zoho CRM is intuitive and simple, with a user-friendly interface ideal for our team.

Inconvénients

So far, I have not had an issue, but if a concern arises I'll be sure to update my review.

Avantages

A facilidade de uso e a automação eficiente são os pontos altos.

Inconvénients

Recursos limitados na versão gratuita, faltam opções avançadas.

Avantages

Easy to use, adds a lot of content and makes business management easier

Inconvénients

Easy to use, adds a lot of content and makes business management easier

Avantages

I like Bigin by Zoho CRM for its user-friendly interface, essential features tailored for small businesses, and effective visual pipeline management. It’s easy to use, integrates well with Zoho products, and offers customization options to fit various needs.

Inconvénients

What I like least about Bigin by Zoho CRM is its limited advanced features compared to more comprehensive CRM systems. It might lack some of the more sophisticated tools and integrations that larger businesses or those with complex needs require. Additionally, its reporting and analytics capabilities are more basic, which might not be sufficient for users who need in-depth data analysis.

Inconvénients

The product appears to be more tuned towards B2B customers and less for B2C

Avantages

PIPELINE MANAGEMENT
Whatsapp Connection
GMAIL CONNECTION

Inconvénients

BULK Whatsapp Function Not Available, Zoho Social Should Also Be Available

Alternatives envisagées 

Pipedrive

Logiciel antérieur 

Zoho CRM et Pipedrive

Avantages

O Bigin é uma ferramenta simples e completa, com as funcionalidades básicas que qualquer vendedor precisa para gerenciar seu pipeline. Os recursos são os essenciais para a boa produção do time, o que ajuda o usuário a focar no que realmente importa.

Inconvénients

O único contra frente a outros concorrentes é certa complexidade para carga massiva de oportunidades. Você precisa importar os contatos, depois exportar para pegar o ID único do sistema e a partir desse ID exportar novamente para abastecer o pipeline de negócios.

Alternatives envisagées 

Pipedrive et Pipefy

Pourquoi passer à Bigin by Zoho CRM

Simplicidade aliada à completude dos recursos.

Avantages

Facilidade de uso, preço e a possibilidade de vários funis.

Inconvénients

Senti falta de mais modelos de setores, como por exemplo, open banking

Avantages

Easy access to data, pipelines,easy search and analysis.

Inconvénients

It seems slow to me sometimes and email options seems less.

Avantages

La semplicità d'uso per un libero professionista. App ottime e funzionanti per tutti i sistemi operativi

Inconvénients

Non ci sono particolari contro, forse nella versione gratuita avrei apprezzato l'integrazione con google contatti però onestamente è corretto pagare per un software che funziona bene

Avantages

Su automatización ya que me ayuda a automatizar mis procesos de ventas

Inconvénients

Que tiene muchas funciones muy buenas en el plan premium

Avantages

All its functionality that it is easy to use and at a reasonable price.

Inconvénients

More WhatsApp Business functionality with the integration that has at the moment.

Alternatives envisagées 

Pipedrive

Pourquoi passer à Bigin by Zoho CRM

Funtionality, price and support on my contry

Avantages

Otimo leyout muito intuitivo, facil de usar

Inconvénients

Poderiam colocar um modo de cores escuro

Avantages

Ease of use, has all the basic functionalities & is not pocket heavy which is very important for new businesses or start ups.

Inconvénients

Limited options to plan out operational work

Alternatives envisagées 

Odoo et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

It provides all the needed functionalities at an affordable cost.

Avantages

The ease of access and usage is the best part of this CRM. Even interns with no experience with any CRM can easily use and manage this without fail.

Inconvénients

There are some limitations for a startup in the long run. As in eventually as the company grows we would definitely need to move away to a more extensive CRM platform.

Alternatives envisagées 

Zoho CRM Plus et HubSpot CRM