Guesty

Avantages

I liked the onboarding of guesty. You have to pay $1000 for it, but get a dedicated person that walks you through almost everything.

Inconvénients

They force you use there credit card processing or stripe, charge you an additional 1%, basic webiste is horrible, advanced website costs another percentage point, when they integrate new channels they charge for it (google costs another 1%), customer service is horrible and only emails when issues need immediate attention (your waiting around for a minimum of 10-24 hours, and usually will solve it before they even respond).

Avantages

Great software and works seamless. Our account manager [sensitive content hidden] is very helpful and always acailsbr

Inconvénients

Tech Support is a little slow to resolve queries

Alternatives envisagées 

Uplisting et eviivo

Pourquoi choisir Guesty 

Tokeets system was glitchy and the api connections where poor

Pourquoi passer à Guesty

Am all Roy d better product

Avantages

Accesibility and ease,options and intergration

Inconvénients

moving of guests from one property to another property could have been moew better,
payments collection,

Avantages

[sensitive content hidden] is the best account Rep! She is very knowledgeable and always goes above and beyond for our team.

Inconvénients

Everything is going well. [sensitive content hidden] always assists us whenever there are issues

Avantages

easy to use, easy to figure things out

Inconvénients

sometimes i get confused but it gives you an error msg

Avantages

Using Guesty since April 2023. I am extremely satisfied with the service provided as of now. If you are ready to take your rental business to the next level, go ahead and migrate to Guesty.

Inconvénients

As of now there is nothing I would change from Guesty. However, would be happier if it was less pricy.

Avantages

Its a very easy to use tool both to list and get properties on rent

Inconvénients

Took a bit of learning on how to setup things

Avantages

It's easy to use. Their "Help" section on the website is excellent. Employees are picking it up fast and easy.

Inconvénients

They were very strict on the onboarding process, which at first I thought was unnecessary, but later was grateful because it went so smooth. I wanted to go faster, and then made me slow down and do it the right way.

Avantages

The promises were strong but absolutely failed to meet any expectations

Inconvénients

It's a terrible, short-sighted solution that DOES NOT have the direct relationship with major channels (VRBO, AirBNB, Booking.com) or price automation (Wheelhouse) it promises. Prices don't sync, dates are randomly blocked and income reporting is flat-out wrong. I have to check my calendar and reconcile pricing several times a week just to ensure I'm not missing out on stays because of their awful system can't keep up with BASIC functionality. Literally an everyday nightmare, and good luck getting customer service to show any kind of urgency. Expensive, won't refund costs, and lies about its abilities. Really, really hate that I'm stuck with this service and you should absolutely avoid

Avantages

I love how easy it is to use and how easy it is to find all the answers to any questions I might have

Inconvénients

Nothing I can think of ! This platform has been so easy and efficient to use!

Avantages

Guesty has been a crucial component to our hospitality business. Our account manager is very helpful to make sure we are staying up to date and educated on the many features. The Advanced Analytics tool is also very helpful from a revenue and asset management perspective.

Inconvénients

Analytics are an add-on product, however very useful

Avantages

Guesty has been a really amazing software and tool for us to manage our homes and short-let bookings. I have been using the product daily for a year - there is still a lot to learn, in terms of optimizing the tools available through the software. Guetsy certainly works for us in the way we are using the product and we will continue to evolve with the product.

Inconvénients

I would like to see the overview page more visual, in the way of demonstrating what today looks like across our portfolio of homes. Check-ins and outs, whos in stay, whos coming soon etc.

Avantages

We've been using Guesty for several years and the software is key to keeping our company organized. There are a lot of moving parts in the busy world of nighty rentals and we couldn't manage the volume of properties in our portfolio without Guesty. Using Guesty is like having an amazing employee who works non-stop to make our business successful.

Inconvénients

There are occasional glitches but they are usually worked out by Guesty Help efficiently.

Avantages

the customer support is top notch. [sensitive content hidden] is the man

Inconvénients

the pricing tool isnt the best but it has access to good third party software

Avantages

I appreciate the hands-on support and dedicated team that know us and our situation, there's never a need to repeat issues to random support members.

Inconvénients

My only issue is some of the guest communications don't appear until a reservation is confirmed.

Avantages

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

Inconvénients

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Avantages

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

Inconvénients

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.

Avantages

It was easy to use and setup automatic messages

Inconvénients

It did not connect properly with Airbnb and VRBO. The customer service was of no help, and I couldn't ever get anyone on the phone or to do a chat with me. It was delayed emails and someone new answered every time. This was never fixed during my trail period and I ended up not going with them.

Avantages

What I like most about the software is the convenience that it brings and that it is a User-Friendly platform which makes it as easy as a few clicks away to use.

Inconvénients

The platform is yet to show any weakness which I also like about it, but as soon as something comes up, I bet Guesty would resolve it immediately.

Avantages

Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management.
Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places.
We just started using Analytics but already it's made a difference in how we evaluated and compare our performances.

Inconvénients

Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly!

Alternatives envisagées 

WebRezPro

Pourquoi choisir Guesty 

Streamline showed us we were too small of an operation and priced us out where we just couldn't afford them. Also unhappy with their lack of customer service. Accounting software was not for us either and way too complicated. They made it very clear they were only interested in accounts that manage hundreds of properties.

Pourquoi passer à Guesty

Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it!

Avantages

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Inconvénients

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives envisagées 

Rentals United et Cloudbeds

Pourquoi choisir Guesty 

Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Logiciel antérieur 

Cloudbeds

Pourquoi passer à Guesty

The opportunity of joining construction that was not opened by the others.

Avantages

Guesty is a large part of our operations. Our entire team uses Guesty on a regular bases. It allows for us to manage all of our listings and reservations in one place. It is very simple to use, and is straight forward to set up. When we have any questions, their support team is very quick to respond and is always there to help!

Inconvénients

There are features of the software that we hope will continue to develop. The majority being additional customization to the financials feature, such as; adding tax to reservations that are not considered taxable; and accepting ACH as a payment method.

Avantages

The fact that you can see the guests contact details if they type them into an inquiry.

Inconvénients

Once onboarded you were left to your own devises which was very frustrating. At the onboarding they show you what they want to show you, not necessary what you need to know for YOUR business therefore they just don't listen to your needs. You can't call anyone if you encounter issues, the support team blame the other platforms for the problem and says you need to call the platform. They message you back within 24 hours but haven't really looked at your question. You are then palmed off to someone else in the support team and you have to explain yourself again and again. They over charged on a number of bookings and it is still ongoing to try and get the money back. There are so many technical issues/faults with nightly rates and bookings. When you message them they don't give straight answers, and you are then left to clean up the mess ie double bookings, incorrect rates showing. They wipe their hands of the problems and you are left thousands of dollars out of pocket... I could go on for days!!!

Avantages

The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear.

It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.

Inconvénients

Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.

Alternatives envisagées 

Rezdy

Pourquoi choisir Guesty 

Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.

Pourquoi passer à Guesty

We believed the sales agent. Fools be us.

Avantages

Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry.

Inconvénients

Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly but never dive deep enough into an issue or offer resolution. Pricing is pretty much the highest in the industry even though the feature set is not the best in class. Still no integration with Expedia or second payment processor. If you have over 2% chargebacks then Stripe will kick you off the platform and Guesty has no alternatives integrated. This is a huge problem. A lot of nickel and diming on pricing. They now want an additional $3/unit for "advanced analytics" which is really just basic analytics you would expect from any platform.

Alternatives envisagées 

Hostaway

Avantages

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great!
The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

Inconvénients

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Avantages

The chat with customers feature worked well.

Inconvénients

- False promises by the sales reps
- Glitchy software
- If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there.
- If you try to set it up yourself instead of waiting for a rep to do it for you, the software will immediately start charging your card without letting you know.
- They promised to help simplify my business, but in the end the glitchy software and terrible documentation vastly complicated it.
- They promised to scale my ads to many different channels, but did not, in the sales call, mention any of the additional hurdles which would be present in each channel.
- It was faster, cheaper and simpler to add the listings to other channels manually then to try to use this software
- The sales rep offered a full refund when he found out I was dissatisfied, but then failed to deliver and stopped responding to communications, while still charging my card, weeks after he agreed to issue a refund.
- The customer service department is by email only and very slow to respond, so I spent several nights with my system that I worked really hard to create in shambles, cancelling all my plans, trying to fix the errors this system created by hooking it in.

In a nutshell, DO NOT use this software. Even if it was free.

Avantages

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website.
Absolutely love their Multicalendar. Gives a great overview of current bookings.

Inconvénients

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Avantages

Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Inconvénients

Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.

Avantages

Automated messages are great and the multi-calendar is nice. These seem to be the only features that are completely reliable.

Inconvénients

We naively took a recommendation from someone to use Guesty and had a hard time discovering other options out there. Do more research. There are four excellent options that are roughly 40-75% cheaper. The price for this platform is absurd.

Tools rarely work as promised. They are not a true channel manager. They only integrate with airbnb and booking.com, but they've been promising "coming soon" for serveral other channels forever, but doesn't look like it will happen. If you go with Booking.com through Guesty, you have to live with the 20% cut to Booking.com which didn't help us increase revenue when we already have 85% occupancy. Our only choice there was to actually reduce our revenue, so that was a non-starter.

If you're a good operator with high rates and occupancy, I don't know how this platform can do anyting but stagnate your growth.

Only banks, cable companies and Guesty gets away with saying, "sorry for the inconvenience" when they're product doesn't work. In every other business is means refunds/rebates/credit/gifts.... something that tells your customer you regret you failed to meet the expectations you set. They completely ignored me on every occasion I suggested they should consider crediting us for their inability to deliver a myriad of promises.

Onboarding was such a rush job, weekly sessions promptly ending after 60 minutes. "Send us your questions". Not great onboarding. Analytics are mediocre, not powerful at all, practically non-existent.

Avantages

Guesty has been an amazing tool and an essential tool for our business. We have been able to seamlessly manage our vast profile of short-term rentals across numerous platforms only becuase of how easy it is to use guesty! will definitely recommend it to any short-term rental manager that would love to explore more than one platform. [sensitive content hidden] and her team has been an amazing support through out

Inconvénients

going great so far! so nothing bad to say

Avantages

It has an easy format to use, when things work.

Inconvénients

The customer service part for me is the hands down the WORST part of this system.
their "help" are tickets that are answered by random employees. Lets say you put a ticket request for something you may well have over 4 employees answering the "ticket" . Its hands down the worse.

There is NO PHONE NUMBER, there is zero service over the phone. IF you are having a huge issue like I did with a merge with airbnb and double bookings. Get ready to have to open a million tickets and have to resolve the problem YOURSELF.

For the price you pay on guesty, an over the phone customer support is a bare minimum they should offer.

Not to mention, they just now added accounting (basic for a PMS system) and you have to pay a "initiation fee" for "training" that's about $1k, then add another $10 per month per property to use the accounting system of theres. Again, having accounting in a PMS system is a very basic thing to offer.

I wonder is every time they "add something" will we have to pay another $10 a month per home ? As well as another huge "training fee" ?

Another HUGE CON is their "website" feature, just doesn't work, literally every other day that I go on my site its down, or there is warning message before the site opens.

I was told I could use guesty to connect with my own site and having the "booking widget" type of deal work on it.. False statement .

Avantages

Guesty is easy to learn and navigate, the property settings are completely customizable and the reporting is intuitive and well organized. Guesty's technical support and customer service departments are extremely responsive, helpful and accessible.

Inconvénients

It is fairly a new system, so development is always ongoing.

Avantages

The fact that it makes everything so much easier to manage. Being able to automate has saved us so much time and effort.

Inconvénients

I would like to see a little better syncing between Guesty and some of the channels. When the channels roll out new features, those are not always something made available on Guesty. An example of this would be noting the addition of pets and built in pet fees that match with the channel.

Avantages

-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with.
-The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team.
-Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!).
-I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!).
-The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).

Inconvénients

All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

Avantages

- We use Guesty every single day and would not be able to run our business efficiently without it. - We had a lot of issues using Guesty initially but things improved significantly after we were assigned to a dedicated account manager, Sarah. She is helpful, responsive, and helps push things along. She organizes a quarterly business review where she presents a lot of helpful info specific to our business. - We use the inbox management function the most. Having multiple team members respond at the same time and seeing who typed what has improved our accountability and team efficiency. - The ability to publish listings to multiple platforms at once is a huge time saver. - Customer service team has improved tremendously. This used to be a big pain point (i.e. not receiving timely responses with responses that did not make sense) but the support team has gotten a big revamp and we have no more complaints.

Inconvénients

- Quite a lot of bugs. You have to refresh constantly. Sometimes the wrong listing will show on the reservation and once you refresh, it shows up correctly. Sometimes the system pushes listing updates immediately, sometimes not. - Onboarding was terrible. Our onboarding specialist only wanted to follow a fixed script and when we had additional questions, she would have to submit a ticket. However, that was 1.5 years ago so hopefully, that has improved now. - Guesty has quite frequent new releases. However many of their new releases come with undisclosed caveats. We were excited by their announcements but then realized it doesn't work as it should. - Guesty is very expensive and much more expensive than their competitors.

Avantages

The calendar. I did love the Guesty calendar but unfortunately that is the only good thing that this company has to offer.

Inconvénients

The app is absolute garbage. There is 0 functionality and it is not user friendly. Everything has to be done on a desktop. Good luck updating your listings. The customer service never had an actual answer when you message in. You can not have automated messages come from you, they come from the account owner for the property you manage. The software is super overpriced and glitchy. Whenever we had an issue, they always circled back to us doing something wrong even though it turned out to be a glitch in the system on their end every single time. Not only is Guesty grossly overpriced but their glitches caused us to lose many reservations and have a lot of issues with guests. They also have a hefty cancelation fee if you get to the point that you just can’t stand the horrible service anymore. Buyer beware!!!

Avantages

Incredible on boarding by the team
Excellent automations
Good connection with API
Very complete PMS

Inconvénients

A bit pricey for someone who uses many Saas, however the investment is quickly recovered.

Avantages

The app has the accountancy feature that allows me to bill individual owners and to see how well each unit is doing.

Inconvénients

The app is quite slow and it is difficult to get help when u need it immediately. Will need to raise the issue and wait for a response. Some features are better in the airbnb app and guesty has its good features mainly for accounting.

Avantages

Honestly not much. They have decent automations.

Inconvénients

Where do I begin…You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

Avantages

desired feature for me was the website and centralised channels management as workflow setup of communication with guests.

Inconvénients

connection with Booking.com and VRBO have non-stop issues! The implementation process as technical support is one of the poorest available in the market! You just have no one to speak to and need to do all by yourself. Its 6 weeks now that im trying to implement Guesty and issues just dosent stop from coming up with no one on their side to speak to! Its all by messaging. I find my self handling more the messages with their technical support then handling my listing!!!!!

Alternatives envisagées 

Lodgify

Pourquoi choisir Guesty 

Guesty have too many issues with booking.com and vRBO that it is affecting my business.

Pourquoi passer à Guesty

it should have been to most friendly user in the market and the pioneer one. But their luck of support is impossible to work with!

Avantages

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

Inconvénients

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

Alternatives envisagées 

Hostfully Property Management Platform

Pourquoi choisir Guesty 

More functionality and automation capabilities.

Logiciel antérieur 

Hospitable.com

Pourquoi passer à Guesty

Better user reviews and referrals from others in the industry.

Avantages

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them.Most of all, we cannot say enough about the PEOPLE who work at Guesty. [SENSITIVE CONTENT], our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.Review collected by and hosted on G2.com.

Inconvénients

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

Avantages

We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

Inconvénients

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

Alternatives envisagées 

Cloudbeds

Pourquoi passer à Guesty

It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.

Avantages

Automation
Auto payments
Calculation of commissions
Owner portal
Help center
Customer service

Inconvénients

Very bad translation of the software + date formats only in US format
UI/UX very bad - Design not great
Many bugs
Not always user friendly
Mobile app not enough
Website not responsive

Alternatives envisagées 

Hostaway

Avantages

Open Architecture that allows for more functionality and unlimited integrations with other tech solutions.

Inconvénients

Back office capabilities like Task Management and Internal Communications is limited

Avantages

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.

I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.

Inconvénients

From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.

Alternatives envisagées 

Hostaway

Avantages

Very user friendly and [sensitive content hidden] is very knowledgeable

Inconvénients

some functions not yet available. Would like to pay owners from Guesty . and would like to be able to keep owners credit card on file to bill direct

Avantages

I've been working with Guesy for a while now. I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case. Very professional and friendly support team. The market manager assigned to my account, [SENSITIVE CONTENT HIDDEN], is probably the most passionate person I've met in a long time. He knows what he's talking about, loves Guesty, loves the industry. He's not just trying to sell us something or do a 9 to 5 job, he really cares about how Guesty can improves our day to day job and makes everyones happy. If he don't have the answer or don't think something is possible, he will get back with another option.

Jean-Michel

Inconvénients

Revenue management needs improvement. I'm not using it because don't do what a regular software would do.

Alternatives envisagées 

Mews

Pourquoi passer à Guesty

Multi property

Avantages

Guesty changed my work and social life tremendously.
I was with a different software prior to Guesty and I would be in tears sometimes just trying to understand the complexity of the software. End of the month and owner statements would take me a week to finish. Now, Owner statements are done in a matter of minutes. Guesty makes it so easy to manage my properties and they are constantly rolling out new and better things.
My CSM is [SENSITIVE CONTENT]. I can't find enough good things to say about her. She is smart and thorough and pushes me to keep up with all Guesty has to offer. AMAZING personality that has made us feel so comfortable.

Inconvénients

Nothing that I don't like. I think it is the easiest and best software on the market.