Instabug

Avantages

Seems fare more powerful than competition. Shows console log, network calls and more.

Inconvénients

New pricing is very high, even at the lowest tier.

Avantages

It is a great tool for performance testing as well as website monitoring
It makes application development and testing easy

Inconvénients

Instabug is all good with all the functionalities we need.

Avantages

Instabug offers a really great set of bug tracking features. Each crash log have attached the app view that the user visited and the app session logs. This makes debugging eventual crashes really easy. It also offers a panel where customer can interact with our internal support team, sending feedbacks or questions.

Inconvénients

The SDK needed to be included in the mobile app, sometimes had problem causing crashes. However I should also say that the support team have always been really helpful trying fixing the problem.

Avantages

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Inconvénients

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Avantages

Instabug is an amazing software, I use it frequently to test my app and keep it safe from bugs, it is a great software and reports each and every bug. As, I am an Android Developer professionally, I require Instabug regularly to point out the bugs on my app. Hence, I like this software and recommend you guys to use it.

Inconvénients

Most of the things I like about this software, but one thing I don't like is customer care, once I had a problem with the software but they didn't respond on time, but I think now they are improving.

Avantages

Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.

Inconvénients

We haven't found anything that we dislike with Instabug.

Avantages

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Inconvénients

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Avantages

We used instabug as a bug reporting tool from our UI test automation tests, and it seemed to be great for that.

Inconvénients

It overrides many main entry point of the application and you can't be sure what other data they collect as the project is not open source. We did not ship this into production due to this.

Avantages

The ability to have users shake their device and send feedback regarding our apps.

Inconvénients

Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.

Avantages

Been using Instabug for a couple of years now. Very useful, essentially meant we didn't need to time sink to create a contact platform, just integrated theirs into our solution.

Inconvénients

Nothing bad to say about it to be honest. Done everything we needed thus far.

Avantages

It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions.
Just by shaking the phone, the users are able to send reports with screen shots and screen video recording.
The software SDK is easy to implement.
It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers.
It also has an extensive crash reporting function and related dashboard.

Inconvénients

I am not aware of an InstaBug App itself that would be useful to be able to deal with bugs on the move.

Avantages

its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues

Inconvénients

Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google

Avantages

It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever.

The customer service is amazing, responses within few seconds-minutes.

Inconvénients

Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).

Avantages

Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use!

Inconvénients

Love it has been amazing for my business. There isn't anything I don't like about it!

Avantages

Features and how specific it is. You are able to quickly trace a bug to its origin without much delay.

Inconvénients

Difficulty to configure and read the logs. Especially logs related to http requests and connections.

Avantages

Easy to use, user-centric with a lot of useful features.

Inconvénients

Very pushy "upgrade" now, it's really not friendly.

Avantages

Simple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.

Avantages

Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.

Inconvénients

Small annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system.

Avantages

Customer Service was on point when Instabug running on our react native app didn't allow for bugs to be reported if files got attached. Well done.

Inconvénients

We got what we were expecting also due to the free trial period. Nothing to complain so far.

Avantages

It's simplicity. It's a technology that allows our users to report their bugs at a crucial time for us. Being at MVP stage, we want to know suggestions and issues real-time and instabug allows us to do this.

Avantages

The integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!

Inconvénients

I think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!

Avantages

I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report.

Inconvénients

The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out.

Avantages

How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.

Inconvénients

I don't have a lot of money in my company for this product, but I still think it is worth it.

Avantages

all the graphics well structure and all extra features to improve the aplication. and the live reports.

Inconvénients

about the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap.

Avantages

We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period.

Inconvénients

We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation.