Envoke

Avantages

Many things i have said before. The ONLY one that plays to critical CASL laws and regulations and does so intelligently. So many manual features, you need to really study the site and tips to get it all down. Many options.

Inconvénients

Design function could be improved but since we all do our own jpegs and load them as optimized images, it doesn't matter much generally. I would like to see a crossout text option for things like posting an OLD price of a product that needs to be crossed out. Above that, I still like the product for what it is and I will continue to use it.

Avantages

Envoke's ability to integrate with our CRM system and provide customizable forms and landing pages provides the flexibility we need. We also appreciated the emphasis on privacy and compliance with data protection regulations like GDPR.

Inconvénients

More in-depth, customizable reports would be a nice addition.

Avantages

Easy-to-use platform.
Responsive and knowledgeable support team.

Inconvénients

I didn't encounter any issues yet on Envoke.

Avantages

We chose Envoke because it's a Canadian company that was willing to engage with our procurement process, and could provide us with a customized service that allows us to connect mailing lists with segments of our internal contact databases. Their customer support is really stellar and they invest a lot in making sure that we know how to best use the tool.

Inconvénients

The UI for creating and managing messages needs a refresh, and is based on a model where new messages are created from a template filled with dummy content that you swap out (rather than a UI based on providing a canvas and a drag-and-drop library of elements that fit with our design). Some of our users who've worked with Mailchimp and other services find this awkward.

We work on an agency-type model, so there's one administrator account that manages over 50 'client' accounts, and the workflows related to this are tricky - it's not clear which client account you're in, you can't open (and compare between) multiple client accounts at the same time, and you can't set global preferences (ex. Analytics tagging ON by default, 'sent by Envoke' message OFF by default) that will automatically be applied to all new accounts.

Giving a single (client) user access to multiple client accounts is also awkward, and means that some of our users have four or more different usernames for different Envoke accounts. Creating those user accounts involves some minor frustration with the workflow for creating and sending users their account credentials and passwords.

Avantages

How easy it is to use and navigate when building messages.

Inconvénients

Managing subscriber lists can be a big challenging, it could be easier to add a contact onto a subscription list without having to go into the contact itself.

Avantages

The ease of sending messages to multiple contacts all at one.

Inconvénients

It is hard to add graphics to our messages to "spice them up"

Avantages

Envoke is a communication tool rather than a marketing tool - this is unique when it comes to email campaign products. It fits our needs far better than any alternative product.

Inconvénients

Some features are located in places that are not logical to me to find.

Avantages

Envoke functionality is great and fully meets our needs. I really appreciate the FANTASTIC customer support, the online documentation and the embedded helper information. This makes it very easy to create lists and filters, upload contacts, build templates and emails and schedule campaigns. We reduced production time significantly- it only takes a couple minutes to setup an email campaign!

I also really like the AB testing functionality (very easy to use and very effective), the welcome autoresponders or how easy it is to resend to contacts who did not open.

Highly recommend this tool!

Inconvénients

New features are added all the time. This is much appreciated!

Avantages

Very user friendly. I found it was easy and quick to get our first newsletter out.

Inconvénients

There are lots of resources available (this is great!), but it might be helpful to have a few priority resources to review at start, just to get you going.

Avantages

Very easy to use, streamlined to comply with brand standards, etc.

Inconvénients

We are very pleased with our account and would recommend it to others.

Avantages

A key component of Envoke is the data management functionality. Envoke has a data warehouse which holds all the interactions with our customers. I love that it is able to track visits from anonymous users even before they fill out a form, and once they do, it connects all their previous data together in a contact profile so we can tell which marketing programs are really working.

The single Envoke script that handles all this and more, including installing other scripts, really cuts down on technical work we need to do. It helps manage tracking and reporting. It's a great tracking solution for nontechnical people.

The integration of our website forms, tracking and email marketing system is essential. All our marketing data is in a single location and connected to our email database. It means our email list is always current, making email marketing so much easier.

I love the fact Envoke can integrate with almost any other system we're using, and the team makes sure those integrations work seamlessly. For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally.

I'm a big fan of the personal touch that's provided by the team. Having marketing technology experts I can go to at any time is fantastic. There's never been a point where they've come back and said: "no, it's not possible." The team always works to find a solution.

Inconvénients

Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do. That's an expected trade-off when you using an integrated suite instead of a point solution.

Avantages

The support and easy of the Envoke GUI and the technical support is excellent !!!

Inconvénients

I can say the GUI could have been better in particular after a search screen is selected with values

Avantages

Easy to use, intuitive interface, very comprehensive knowledge base with tutorials, as well as chat function with fairly quick responses. Quick and easy importing/exporting of contact lists.

Inconvénients

Can't think of any cons right now. I've used this product for years and it just keeps on improving over time

Avantages

Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated in sales as a result of website conversion of leads. Highly recommended.

Inconvénients

The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.

Avantages

The software and platform is easy to use and understand.

Inconvénients

We have not had any cons or negative experiences

Avantages

Simple to use, easy to export, accessible from mobile, tablet and desktop allowing me to see where we are at no matter where in the world I am! Fantastic reporting and excellent support from the team.

Inconvénients

I like to check on processed leads a couple of times a day and the system defaults to all processed leads first and then requires a second click to chose leads processed to a specific day.

Avantages

I found the building of the actual email newsletter very user friendly and instinctive. It was similiar to a MS Word interface, so it was easy to enlarge or underline text, change font or colour.

Inconvénients

I had a lot of trouble importing contacts and assigning them to tags. I selected a "list" option on the left bar and it prevented me from creating new tags. This cost me several hours of wasted time.

Avantages

I like the ease of use. The template makes consistency easy to achieve and simplifies the process.

Inconvénients

I dislike finding photos stored in the photo library as they appear in one long list. I would like to be able to move them into subfolders.

Avantages

Nice clean design templates and the Envoke team is always ready to dig in and help us with design tweaks. Their emphasis on security and privacy is excellent and the fact that the servers are Canadian make all the difference, as I work for a Canadian organization.

Inconvénients

I find navigating the image library a little confusing. I'd like to see it in the mega navigation of the software as its own unique space for organizing images.

Avantages

Once you get the feel for it, working with it becomes a joy versus a task. We can send out anything we wish in less time than we ever imagined.

Inconvénients

There really are no cons other than the speed of uploading a picture could be a bit quicker. There were much fewer features when we first started but that has changed drastically in the past year as it is now so much more than an avenue to broadcast an email message.

Avantages

The customer service is fantastic, very responsive and helpful. The software runs quickly and is intuitive to use.

Inconvénients

Uploading lists took me a little bit to figure out as there's more steps involved than previous applications I've used.

Avantages

- Intuitive interface;
- Great support;
- Nice statistics;
- Wide variety of available tools.

Inconvénients

Updates too frequent and require adaptation each time

Avantages

It was very easy to use, templates are easy to create and manage, support is quick to respond with any questions.

Inconvénients

Not much negative to say! I would love to be able to use more of my own code if possible but that is not a huge issue.

Avantages

The ease of use is a critical part of us, along with adhering to the laws for email marketing within Canada.

Inconvénients

Having a few examples of premade templates would be great to help speed up the process of creating a message.

Avantages

Easy of use, tracking and statistics, easy to incorporate graphics and create professional looking emails and invitations to Zoom Webinars.

Inconvénients

Functionality to format text could be enhanced.