Envoke

Avantages

Many things i have said before. The ONLY one that plays to critical CASL laws and regulations and does so intelligently. So many manual features, you need to really study the site and tips to get it all down. Many options.

Inconvénients

Design function could be improved but since we all do our own jpegs and load them as optimized images, it doesn't matter much generally. I would like to see a crossout text option for things like posting an OLD price of a product that needs to be crossed out. Above that, I still like the product for what it is and I will continue to use it.

Avantages

The ease of sending messages to multiple contacts all at one.

Inconvénients

It is hard to add graphics to our messages to "spice them up"

Avantages

How easy it is to use and navigate when building messages.

Inconvénients

Managing subscriber lists can be a big challenging, it could be easier to add a contact onto a subscription list without having to go into the contact itself.

Avantages

We chose Envoke because it's a Canadian company that was willing to engage with our procurement process, and could provide us with a customized service that allows us to connect mailing lists with segments of our internal contact databases. Their customer support is really stellar and they invest a lot in making sure that we know how to best use the tool.

Inconvénients

The UI for creating and managing messages needs a refresh, and is based on a model where new messages are created from a template filled with dummy content that you swap out (rather than a UI based on providing a canvas and a drag-and-drop library of elements that fit with our design). Some of our users who've worked with Mailchimp and other services find this awkward.

We work on an agency-type model, so there's one administrator account that manages over 50 'client' accounts, and the workflows related to this are tricky - it's not clear which client account you're in, you can't open (and compare between) multiple client accounts at the same time, and you can't set global preferences (ex. Analytics tagging ON by default, 'sent by Envoke' message OFF by default) that will automatically be applied to all new accounts.

Giving a single (client) user access to multiple client accounts is also awkward, and means that some of our users have four or more different usernames for different Envoke accounts. Creating those user accounts involves some minor frustration with the workflow for creating and sending users their account credentials and passwords.

Avantages

Envoke's ability to integrate with our CRM system and provide customizable forms and landing pages provides the flexibility we need. We also appreciated the emphasis on privacy and compliance with data protection regulations like GDPR.

Inconvénients

More in-depth, customizable reports would be a nice addition.

Avantages

Envoke is a communication tool rather than a marketing tool - this is unique when it comes to email campaign products. It fits our needs far better than any alternative product.

Inconvénients

Some features are located in places that are not logical to me to find.

Avantages

Envoke functionality is great and fully meets our needs. I really appreciate the FANTASTIC customer support, the online documentation and the embedded helper information. This makes it very easy to create lists and filters, upload contacts, build templates and emails and schedule campaigns. We reduced production time significantly- it only takes a couple minutes to setup an email campaign!

I also really like the AB testing functionality (very easy to use and very effective), the welcome autoresponders or how easy it is to resend to contacts who did not open.

Highly recommend this tool!

Inconvénients

New features are added all the time. This is much appreciated!

Avantages

Very easy to use, streamlined to comply with brand standards, etc.

Inconvénients

We are very pleased with our account and would recommend it to others.

Avantages

Easy to use. Customizable templates. Reliable scheduling for email send outs. Access to informative analytics to know if we're reaching our subscribers.

Inconvénients

I have no complaints about Envoke at this time.

Avantages

simple , helpful, easy, and lots of organized steps

Inconvénients

have to discover some steps without providing

Avantages

It's list management, statistics, and easy-to-use templates

Inconvénients

The fact that you cannot immediately see why an email address has been rejected when uploading new contacts - you are required to click through to another location to view the rejected records.

Avantages

- All in one solution (forms, emails, database, reports etc.)
- Powerful Database: houses all our data in one place.
- Great support
- Constantly improving and adding new features.

Inconvénients

- Not as intuitive at first (but all marketing automation systems having a learning curve)

Avantages

The platform made it easy to keep all of our different email campaigns organized. We have multiple groups in our organization that send email campaigns and it's nice to be able to have different subaccounts to keep all the different content separate and organized. There's many customizable features with the messages so all of our email campaigns look really appealing and sleek.

Inconvénients

The only issue I've come across with envoke was not being able to have mutiple users in the same message editing it. If one person exits the message you might lose the work done by another.

Avantages

Effective, affordable, easy to use product with excellent customer service.

Inconvénients

I would have said the user language was different than I was used to, but they recently upgraded this, and I find it makes more sense to my level of experience.

Avantages

Well laid out and flexible for viewing several reports. Fast too. Easy to navigate. Reliable, only down once or twice in 15 years and I'm on it often during the day.

Inconvénients

The save button on the contact screen isn't line up with the close button above it. The formatting in my newsletters is awkward...can't seem to get the line spacing right above and below an image.

Avantages

Simple, easy to learn, stays up to date with email laws in North America. Customer service is fast and friendly. They ask us what we need and allow us to give our in out on new additions or services.

Inconvénients

no A/B testing yet. Still want to see link description instead of link URL for tracked URLs. Need a better archiving system for old emails (we have 9+ years worth!)

Avantages

I enjoyed how easy it was to use. It makes email marketing a breeze with being able to change graphics, upload lists and manage unsubscribes so easily.

Inconvénients

I really enjoy using the software and there's not much I don't like about it. Everything was wasy to use and we have excellent open rates using envoke compared to our CRMs.

Avantages

I love how easy and straightforward it is to work with Envoke. It's user friendly and simple.

Inconvénients

The formatting can sometimes be a bit glitchy, but it's minor and rare.

Avantages

Ease of use. Templates are easily updated, much improved from years ago. Customer service and info sessions are much appreciated.

Inconvénients

Sometimes send times vary too much from a few minutes to a few hours (when the server is down or too busy I'm guessing). Our newsletters are sometimes time sensitive therefore "sent" time is important.

Avantages

Envoke is easy to use, easy to navigate and is well supported by customer service representatives. Also has fantastic statistics on sent emails which help to analyze how well communications are or are not working for you. Really amazing software and I'd highly recommend it.

Inconvénients

The only item I sometimes find frustrating is that the interface won't let you make too many formatting or layout changes. That is honestly the only item that can sometimes be frustrating to work with.

Avantages

Standardization of messaging to external groups. Support staff. Training. Layout is great and generally customizable the way we need it to appear.

Inconvénients

Sometimes I struggle with the way the site is laid out and the naming convention of the functions don't necessarily align with standard naming conventions. One day when I have time I would like to sit with support on the phone and go through these issues - I know they would be receptive.

Avantages

Their customer service/support centre is very fast, efficient, and responsive. It is very reassuring to know that if you have a problem, it is going to be addressed and fixed quickly.

Inconvénients

It would be nice if exported files (in Excel) kept French accents and special characters formatting, automatically. One still needs to go through some extra steps in Excel in order for the accents and special characters to show correctly.

Avantages

We use the email portion, which is easy to learn and use. The WYSIWYG editor is intuitive, but you also have full creative control if have access to Dreamweaver.

Inconvénients

The only downside in my experience is the absence of A/B testing.

Avantages

Ease of use and organization of email list.

Inconvénients

There really wasn’t much bad to say about this software.

Avantages

I love the ability to customise and maintain my campaign database. My email signups are in a great, easy to use database as well!

Inconvénients

First off, I'm averse to change, in any form! So the user interface overhaul about a year ago made me nervous, but after an hour of playing around, it was WELL worth it!