Campaigner

Avantages

As with any software you buy, the 'sell-in' always goes well, it always sounds exciting and any barrier seems insignificant. The difference with campaigner, was that all these statements were actually true. Not only did they help us with the onboarding but they've also given us dedicated time and training to help bring some more of our 'outlandish' automations to life. They've really helped modernise our Service and provide us with the capability worthy of our incredible donors.

Inconvénients

Only suggestion would be to build into the software translation capability, although we have overcome this quite easily.

Avantages

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Inconvénients

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Avantages

It is supportive of mid tier type businesses it uses artificial intelligence to push/force emails for individuals with an extensive customer/consumer base.

Inconvénients

There’s not a free version to use this software and most do, and the technical support is horrible.

Avantages

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome.

We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Inconvénients

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Avantages

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Inconvénients

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Alternatives envisagées 

Pourquoi choisir Campaigner 

Pourquoi passer à Campaigner

Avantages

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Inconvénients

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Alternatives envisagées 

Pourquoi choisir Campaigner 

Logiciel antérieur 

Pourquoi passer à Campaigner

Avantages

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Inconvénients

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Alternatives envisagées 

Pourquoi passer à Campaigner

Avantages

easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Inconvénients

RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

Alternatives envisagées 

Pourquoi passer à Campaigner

Avantages

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Inconvénients

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

Avantages

I haven’t used Campaigner for long, but it allows me to automate email marketing.

Inconvénients

It lack email marketing capabilities for global enterprise organizations.

Avantages

The product's reliability is what I like most. Campaigns have always been successful and productive. No spam folder problems. Customer service is always available.The product is easy to set up and use, the dashboard is great. Features split testing and automation.

Inconvénients

The product lacks a free version or trial. Templates are more static and less customizable.

Alternatives envisagées 

Avantages

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs.

Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Inconvénients

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with.

Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Avantages

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not.
They make it easy to segment, design and schedule emails.
They also have a great agency feature and let you setup and manage sub-accounts.

Inconvénients

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes.

Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

Avantages

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

Inconvénients

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

Avantages

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

Inconvénients

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

Avantages

Our members are retired seniors and are very conscious of their privacy. We wanted software that was based in Canada or at least North America. Software that was inexpensive as we do not send a large volume of messaging. Software and company that can be forgiving with hard bounces.

Easy to import and maintain a contact list. Member driven, the member manages their own contact information and mailing lists.

Inconvénients

Shortly after purchasing this product a redesign to a responsive design was implemented. This product is not responsive for smaller screens such as laptops. I exclusively use a 14 or 15 inch laptop. Very irritating.

Avantages

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

Inconvénients

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Avantages

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Inconvénients

Our inability to auto load our alumni who sign up through our website.

Avantages

It works but I can't think of any additional Pro's that I would list.

Inconvénients

The company is all up in your business. I had to cancel my service after using them for more than 5 years because they were reviewing my emails and questioning their validity in their efforts to "protect" me from SPAMMING people. So I dropped them and went to MailJet who is way better. I would not be able to recommend Campaigner to anyone. They went from being a nimble and functional software company to being corporate and full of red tape. I suggest looking elsewhere.

Avantages

The basic functionality (sending emails, managing mailing lists, templates, etc.) do work, but it's not always the easiest to get it to work the way you want.

Inconvénients

The interface to create emails is very clunky and they must be using an old WYSIWYG which causes a lot of problems. The numerous steps you have to go through to preview an email is frustrating.

Avantages

It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.

Inconvénients

Customer service in the rare event of glitches wasn't great.

Avantages

The software is very easy to used once it is learned. There is some learning curve especially if your email blast content is anything other than a simple JPG. Along with the email marketing feature the ability to generate URL's is simple and quick. Customer support is very good and they respond quickly and efficiently.

Inconvénients

The ability to use a pdf with function is not allowed. The software forces you to post a JPG an then assign further URL locations so that the receiver can view information selectively.

The software does provide a way around this and once you are familiar with the sequence of these functions its take only minutes to setup, define recipients, schedule when it is sent and then before actuating sending a test email to yourself.

Avantages

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Inconvénients

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Avantages

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Inconvénients

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

Alternatives envisagées 

Avantages

No improvements since they purchased this from EZ Publishing

Inconvénients

Its compatibility with Dreamwaever is not very good