ReachMail

Avantages

Reach Mail is easy to use and very inexpensive.

Inconvénients

Online editor could be easier to use. Sometimes the fonts don't transfer over from other apps.

Avantages

List management and clean-up is very helpful, as is the ease of importing new addresses as clients ask to be included. Makes creating each email newsletter easy and consistent since you can duplicate the entire email and just re-do the new information. The reporting feature is very helpful.

Inconvénients

Sometimes the steps to take in creating a new campaign can be confusing, and there is no easy way to go back and correct typos etc. in labels. I dislike that some of the earliest campaigns are no longer accessible.

Avantages

5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward.

The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.

Inconvénients

Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around.

The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp.

It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.

Avantages

I think it is easy and intuitive to compose the first email. I like the ability to track and review data, like bounce statistics for my emailing campaigns. The reporting part is working well in this application. Tech savy and no-technical users can feel embraced by this solution. I like the message builder with drag and drop option.

Inconvénients

I think the template library could have newer, fresher designs. We could also use more of best practices videos and tutorials to get the most out of this solution.

Avantages

Give me an afforable and creative way to connect with our newspaper's contributors; reporters, writers, advertisers, and community

Inconvénients

I did have a challenge with the clean sweep feature... However, Customer Service was quick to assist and resolve. Very satified.

Avantages

Templates and user-friendly features make it possible for anyone to create great communication without any programming background.

Inconvénients

I sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.

Avantages

Love how easy it is to use templates to create eye-catching newsletters. I also love that I can easily clean up my mailing list regularly.

Inconvénients

Not many cons. I really enjoy using this software.

Avantages

These folks know what they’re doing. My newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service. Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks. Customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers. ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.

Inconvénients

No cons, they’re that good! Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead. Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses.

Avantages

Some of the new design features are easy to use and the email program seems to get emails out very well and not end up in spam folders.

Inconvénients

The design features have some quirks and I do have a hard time designing more complicated emails like newsletters - even using their own templates - it seems to throw in weird lines and breaks. I've had better luck with more complicated design emails using constant contact or other programs

Avantages

We are a medium nonprofit company, and ReachMail is the most affordable solution for our company's mass emailing needs. I shopped around other services and Reachmail beat their price by quite a lot! Also when I have had questions there has always been a live person to talk to with prompt answers.

Inconvénients

I still find it confusing when attaching documents to an email and using some of the templates. I mainly just create my own but it would be nice to have some templates that have themes for holidays and the like already included.

Avantages

ReachMail offers a simple method for reaching out contacts and has a good analytics system that allows as to track and determine who is interested in what content and who engaged. The availability of templates and user-friendly functionalities enabled my colleagues who has no programming background to create excellent communication materials.

Inconvénients

Text and Space formatting can still be improved as sometimes I have issues editing them.

Avantages

This software is easy and quick to use, and if there is anything you are not sure about, there are tutorials provided and also help from the support team who are very helpful and friendly. This program is vital for our small business, and has helped us to grow our business from scratch. I found the prompts at the top helpful, would love to see more.

Inconvénients

I have yet to try all the features in this software, mainly as there is not enough hours in the day to do this, maybe a few more videos, to save me time to learn more features. I would love to find time to use more features that are available.

Avantages

List management and unsubscriber handling make it powerful and convenient. Customer service is great and helps out whenever help is needed (especially when I was trying to wrap my head around SPF, DKIM, and DMARC).

Inconvénients

HTML editing is cumbersome and doesn't always "take"; I have to paste my changes to notepad in case the changes don't stick. Preheader text is removed whenever an email is duplicated. It would be nice if lists could be grouped in multiple ways (maybe they can I just don't know how); we have a ton of lists and going through them every time for a monthly email can be time consuming and prone to error.

Avantages

We are a religious not for profit organization. Costs must be kept to a minimum. This software has been the ideal answer to the volume and frequency of my communications. I have not had to pay anything at all for this service and I do not even come close to exceeding the limits that would trigger costs.

Inconvénients

I don't know if it is the software's fault, but any emails sent to roadrunner.com addresses always bounce, so I have had to remove them from my database. Your tech help tried to assist some time ago, but to no avail. I think it is a roadrunner problem.

Alternatives envisagées 

Pourquoi passer à ReachMail

Avantages

We use ReachMail for both marketing to reach new students as well as communicate with our parents and students. It works extremely well for both as it is easy to use, customize, and set the time and date we want to sent information out. Price is very affordable which is important for our non-profit youth sports organization.

Inconvénients

We do not have any issues with this software. Maybe see more templates to choose from for marketing.

Avantages

The test emails were most beneficial especially, in the beginning, however, I still use it as a safety. I can review my campaigns before I send them out.

It was not easy to transition at first, but I was given a lot of help via Customer Service.

Inconvénients

My boss did not want me to set up the campaigns the way ReachMail was designed to use. The beginning that was difficult as I am not able to set up HTML's.

It took some time to create clear emails that were legible for our contacts.

Avantages

Reachmail is incredibly easy to use with the ability to set up and send marketing promotions on the fly. I think my favorite aspect of working with Reachmail has been the excellent customer service. They have routinely gone above and beyond to accommodate our needs, offer professional guidance, and customize our account to helps us achieve our goals and optimize our mailing capabilities.

Inconvénients

Off the top of my head, I can't think of ways in which Reachmail is lacking. If anything, the major con of working with Reachmail is not taking advantage of all the features and assistance Reachmail offers.

Avantages

The software is extremely easy to work with and the staff is fantastic, specifically [SENSITIVE CONTENT HIDDEN].

Inconvénients

We are on dedicated IP addresses as we send volume. I would like to see them switch up the IP's and build the extra price, if any, into my fee structure.

Avantages

It is easy to use and helps me get the monthly newsletter out to the heart patients we visit daily at our local hospital.

Inconvénients

None. So far all is good.
why does this box keep reappearing - I am done.

Avantages

Easy to send out my weekly column to several thousand clients.

Inconvénients

Too complicated to figure out how to use the templates to upgrade the look of my weekly column.

Avantages

simple to use, and great customer service catered to your needs.

Inconvénients

when you add the list, hope there is a way to upload them at once. I have to upload each list file individually and it takes a lot of time for me.

Avantages

I love the Message builder! Makes it easy to build emails... though I do wish their were easier customization options (changing size of photos, dragging them around, etc.)

Inconvénients

I think the list management could be improved. It seems as though there should be easier ways to send or exclude certain domains, soft bounces, etc.

Avantages

I like that I can easily send mass emails keeping our membership and donors apprised of what is happening at our senior center. I also like that I can construct my emails and schedule to send them at a later date. The customer service is always very helpful and courteous as well.

Inconvénients

I do not like the pre loaded templates. I feel they could be more user friendly especially when putting in pictures. Unfortunately, pictures cannot be made into custom sizes with the templates.

Avantages

Reachmail is not as well know as some of the others such as constant contact and mailchimp but they are easy to use, great support and free (depending on list size)!

Inconvénients

Although I've never asked, I don't believe you can set up a template. However, I don't use this functionality as I always code HTML.

Avantages

I am the registrar for a cycling event in Virginia called the Tour de Chesapeake. We have grown in numbers and interest to the point, I needed an email service. After much research, I decided to go with Reachmail. I have never regretted my decision. The website is very intuitive and requires very little tutorials or training - they are available if needed but it's likely you won't even need them. Over the years, I've had 2 occasions when I needed to ask a question and sent an email. The responses were swift and very helpful - like over and above my expectations. I highly and enthusiastically recommend Reachmail.

Inconvénients

Sincerely, I have not had a problem that hasn't been addressed by very efficient Reachmail staff.