Yodel

Avantages

It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number.

Inconvénients

I can't complain. It makes call forwarding and receiving from other countries easy.

Avantages

Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution.

Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Inconvénients

Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

Avantages

Online dialing and sometimes less features is all you need.

Inconvénients

They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal.

Avantages

Easy to integrate with other systems. Fantastic customer support.

Inconvénients

Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly.

Avantages

The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi.

Inconvénients

At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system.

Avantages

The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful

Inconvénients

When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium.

The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure.

Avantages

Easy to set up and gives a professional appearance

Inconvénients

The setup can be tricky if you're not tech savvy but otherwise it's easy.

Avantages

It had a phone number that I really wanted and was excited was offered through a solution I needed

Inconvénients

It didn't do anything I was told it would. Even integrating it was a huge hassle that didn't work and future updates that brought new integrations didn't work. That and they said they would release my number to another provider and they didn't to multiple different solutions I tried.

Avantages

It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ.

Inconvénients

Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose.
I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly.
Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

Avantages

I like that its simple to setup, and i can set answering machines for specific times of day etc

Inconvénients

I dont like that it is so integrated in slack.. i know thats its USP. But i want to get away from using slack as i think it is a time waster.. Yodel doesnt have a dedicated app for itself, and if it did it would be great,

Avantages

It's very easy to your, easy to deploy, easy to train staff to use. Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for.

Inconvénients

It does have it's problems every now and then which might be due to how Slack does things but it does get frustrating if you staff cannot take phone calls.

Avantages

The developers are constantly making this very capable telephony product better.

Inconvénients

The program is still young, and your mileage may vary depending on the release you're using and the platform you're using it on.

Avantages

Ease of use
Interface
Simple connections

Inconvénients

Nothing - it serves a purpose for what we need and it is a fair price

Avantages

Very flexible. Easy to integrate with other systems. Fantastic customer support. Very flexible product and a great overall experience

Inconvénients

Some features are still being developed.

Avantages

Voicemail feature. This helps us to be able to connect with people interested in learning more about our business, potential vendors, potential customers, and more.

Inconvénients

I wish that our entire team could access voicemail messages as opposed to only having access to the transcriptions.

Avantages

I love how Yodel integrates with Slack so I'm notified of incoming calls and if someone leaves a message it is transcribed directly into the Slack channel of my choice. Other benefits that I really appreciate include:
- Zapier integration
- Set open hours for incoming calls
- the new mobile app which allows you accept incoming calls or dial out.
- The ability to forward calls or port an existing number.

Inconvénients

I wish Yodel wasn't so dependent on Slack. I would love to desktop version as well. With the new mobile app, it does allow for additional ways to accept calls, but a desktop app would be great.

Avantages

it is very easy to use and user friendly

Inconvénients

integration could be easier with other parties and more user friendly

Avantages

- slack integration is handy
- good customer support
- free US number
- personalized greeting
- transfer to dedicated department team member

Inconvénients

- Limited to Slack app
- Call forwarding can be pretty limited and slow
- No custom Yodel web app