Duve

Avantages

I´m very impressed with Wishbox. We have a small property and for our use it is absolutely perfect. It is simple to use, user friendly, evolves according to user needs and I think it is on its way to becoming a great alternative to a PMS. Five stars.

Inconvénients

The fact that only Booking.com reservations appear on their own in Wishbox and bookings from other sources have to be entered manually.

Avantages

Reliable software with good user and guest interface.

Inconvénients

Quite limited in what they can offer comparing to their competition.

Avantages

The sales pitch that was a lie in the end. Underperformed and over charged

Inconvénients

Guests thought it was a scam. It was supposed to save time and effort, guests ended up calling more and wating staff time as they were confused and thought it was a scam

Avantages

Ease of use. All the feature I was looking for is available

Inconvénients

The marketplace needs some work but everything else is great.

Avantages

I love the Wishbox software. It is so "user friendly" that it cannot be equaled by any other platform or experience. In its extraordinary simplicity and clarity, Wishbox is head and shoulders above the rest. The webinars they conduct, the tutorials they produce, the revenue they achieve for their clients is phenomenal. As a client and as part of the family of Wishbox, I and my company are here to stay. We are permanently connected. Wishbox is a lifeline to success. Thank you to these most esteemed professionals who make it their business to offer a superior product and service for all their clients. With Gratitude, Ran Fridman at FRIDMAN PROPERTIES

Inconvénients

Sincerely, I appreciate Wishbox completely. My experience the whole time that I have had the opportunity and the benefits to use Wishbox software , has been completely "trouble-free."

Avantages

They used to say « no hidden fees » but removed it for a reason. They have hidden fees now

Inconvénients

Poorly designed, poor service, poor quality. They are still trying to charge my card every few days despite me cancelling (and getting confirmation of cancellation) months later

Avantages

I did not have the chance to see much, we were trying to exploit the prospect of a collaboration

Inconvénients

They set a meeting with us, they never showed up for the meeting, they never send us an email in advance, they wasted our time! Absolutely ridiculous

Avantages

The guidebook is a great way to provide guest information. Pre-checkin is also useful in terms of collecting the guest's real email address, signing Ts and Cs and collecting ID.

Inconvénients

Support. It is virtually non-existant. I submitted an issue to their "urgent" email address 4 weeks ago, have chased it 4 times since and it is simply being ignored. I then contacted support via live chat to ask how to complain about this and that is also being ignored. The issue was Wishbox sending property access details out for a cancelled reservation, so a fairly serious security issue.

There are quite a few bugs to be ironed out with the software:
-Outdated information given to guests via the Guidebook because changes are not saved properly
-Despite being able to mark ID and contract as mandatory in pre-checkin settings, it's not actually mandatory at all
-Extra services like travel booking don't work properly

Avantages

The only reason we chose Wishbox was because it integrates with Cloud Beds and allows secure uploads of guest IDs. But it turns out it actually doesn't integrate very well and requires us to hand sync multiple times throughout the day.

Inconvénients

It doesn't work well. Full of glitches and sudden bugs. Terrible support that takes days to resolve anything.

Avantages

the wishbox is a must have application if you are active in hospitality . It is saving a lot of time in the daily routine work with communicating with the clients . They can send you all needed infos for check in , you can communicate to the clients accescodes , wlan codes etc

Inconvénients

there are no negative thinkings about this software

Avantages

Modernes User Interface, gute Übersetzungen, läuft stabil und zuverlässig

Inconvénients

Keine Integration mit WhatsApp Business Account möglich

Alternatives envisagées 

Pourquoi choisir Duve 

Pourquoi passer à Duve

Avantages

Very helpful in communicating with guests.
Optimally fulfills our needs in managing customer experience and offering upsell for stay

Inconvénients

Esport and manage eports and integration with What'sApp

Avantages

This software made my life much easier , very simple and ergonomic ! The team is very responsive which is very pleasant.

Inconvénients

Nothing really! The beginning was difficult but I would say like all what you try to do but everything is set so far and we now enjoy it! The staff does a very good job in developing the app.

Avantages

How it's simplify everything about the relationship with the customers from the moment that he book until the moment after he has left the apartment.

Inconvénients

We are located in israel, sometime is difficult to find an hebrew speaker, but the hebrew speaker employe always return to my call.

Avantages

lot of features
very user-friendly
automate comunication

Inconvénients

More focus on the upsell features than in improving little problems that may affect user experience

Avantages

- Automated messages work very well- we have saved a lot of time sending guests check in details by using wishbox
- Upsells is a great way to generate revenue from baggage storage, late check-out etc (you can add many different types of upsells)
- Guests can upload their documents using wishbox

Inconvénients

- It would be good if you have an option to customise the upsell messages
- It would be good if you customise the automated message in terms of layout etc.