Enso Connect

Avantages

I love the way, the product streamlines, the guest experience, workflows, property, safety, and damage fee collection - amongst much more! Prior to coming on board, we were using Guesty workflows, which, although good, limit the functionality that you can achieve and offer no security to your properties or verification of guests. I think all features of Endor are amazing, and tie greatly in with each other to allow you to create a better guest experience from booking confirmation. As well as this, it also allow you to upsell and bring in substantial amounts of revenue, especially with damage waivers, which already have paid for half of the annual cost of the product. It is a really cool tool! Additionally, [sensitive content hidden] has been incredibly supportive throughout the process, patient and incredibly kind and helpful throughout the on boarding process and our existing relationship with Enso. I personally have felt very comfortable and safe, making changes with the knowledge. He has an overview on our account and does advise with the best practices to improve our guest experience. Thank you [sensitive content hidden] and thank you Enzo, great tool.

Inconvénients

The only thing I would say, with this, is that it’s early in its development. It is a new product, so this is completely fair. However, with that said, the features already existing and the roadmap is pretty incredible. From experience, any new features are quickly implemented, and I really value how much the teams take on use a Feedback to improve the tool

Avantages

We love the streamlined, condition-based guest pre-check-in, insurance, smart access and upsells. It seems logical, yet we have not found this in any PMS. A genuinely multi-channel communication (email, text, WhatsApp, Airbnb messaging) make the information we send un-missable.

We are looking forward to new AI capacities that are being developed.

Inconvénients

It's a product constantly being improved by the team - they are responsive to user feedback. More advanced set-up may be complicated and needs to be reviewed occasionally based on guest feedback and real-life observations.

Avantages

In the beginning we liked the user interface

Inconvénients

DO NOT HIRE ENSO CONNECTWe experienced multiple issues with Enso Connect, significantly detracting from the promise of a seamless guest experience. Firstly, their customer support was notably unresponsive, leaving us in the lurch multiple times. The platform itself has glaring bugs, such as the recurrent sending of messages to guests, which only exacerbated their frustration. Our monetary concerns went unaddressed as well; we were overcharged without notice or explanation, paying $20 per door as opposed to the agreed-upon $15. Additionally, the $150 onboarding fee yielded a lackluster introduction to the system, leaving us with unanswered questions and uncertainty. Above all, the flawed software architecture and subpar user experience made it clear that this platform was not designed with the user in mind.

Avantages

Their software is on point and we never had an issue with it. Moreover, they have a great team who's always on point with helping and urgently getting back to your enquiries.

Inconvénients

Sometimes the loading time of the app can be sluggish but overall it does the job so we can't complain.

Avantages

I like that the interface and feel of the boarding pass is very clean and modern and easy to use. It allows us to have everything a guest will need in one place which helps us save time while gives the guest a elevated experience.

Inconvénients

Sometimes their are some big issues that can be a little confusing. Other than that, everything is great.

Avantages

We spend less time responding to guest messages or pushing upsells. The app provides guests the answers they're looking for and the ancillary services we offer. We've found a reduction in time spent servicing guests and an increase in revenue from upsells on the Boarding Pass.

Inconvénients

I'd like to see more local venders join the app so that we can add more local experiences to our additional guest services offered. Currently, we are having to manually add these local service providers. I've shared this feedback and I believe it's already on their roadmap but could be mistaken.

Avantages

The boarding pass is exactly what we needed to solve our issues at check in. Onboarding was very easy!

Inconvénients

We are excited for the new reporting features!

Avantages

That I can manage all booking platforms and guest communications platforms in one place. It's the best operational streamlining we have implemented in our business.

Inconvénients

The platform updates can be communicated more proactively, but they are getting better!

Avantages

I like that you can have many tools in one place but specially the Boarding Pass. It provides all the information a guest needs for a wonderful and seamless stay. From guidebooks and upsells, to digital keys and check-in/out instructions.

Inconvénients

I would like to make it more visible. Somehow guests can't still get that everything regarding their stay is in that link.

Avantages

Automations management I need more time in the day

Inconvénients

Pricing is a little high for the little properties I have

Avantages

Easy to use, increase in revenue stream, guest experience/satisfaction

Inconvénients

What I have come across thus far is I can’t edit the guest journey via phone.

Avantages

The boarding pass is an incrediblely useful tool for our guests and has dramatically improved their guest experience. Within seconds the guest gets check in details, an idea of the weather forecast, and personalized upsells that we as the operator have monetized. Super handy!

Inconvénients

So far nothing to complain about, its all worked quite well!

Avantages

It was very easy to integrate with Guesty.

Inconvénients

Not much, very good product. Great team and all.

Avantages

The boarding pass! It puts a functional information tool in the hands of our guests, making for a seamless arrival and check-in experience.

Inconvénients

Just waiting on new features to develop as they grow, which I am confident will happen (some of the ones I want are already in the works for release later this month!)

Avantages

Enso is changing the game! They integrate fully from rental agreements to deposits to guest verification to guest guidebooks and more! They're an essential tool to our "digital" guest experience!

Inconvénients

Small bugs in operation (a guidebook might duplicate) but they are super responsive team and fix it immediately