Cloudbeds

Avantages

The program is both easy to use and teach to employees.
It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use cloudbeds and have suffered because of it.

Inconvénients

I would like more integrations with Point of Sale software programs

Avantages

Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible.

Inconvénients

Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely).

Avantages

Is very intuitive and safe for the owners

Inconvénients

All the features should be included. Should have an app for ios and android.

Avantages

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Inconvénients

Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company.

Avantages

Had a lot of different features and functions that were very useful and some simple to use

Inconvénients

The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!

Avantages

Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.

Inconvénients

The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.

Avantages

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Inconvénients

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

Avantages

Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.

Inconvénients

The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.

Avantages

El que pueda actualizar fechas y precios en todos los canales de reserva que utilizamos y el bloqueo inmediato cuando existe una venta en alguno de estos canales. Esto facilito nuestra gestíon.

Inconvénients

El poder llevar reportes financieros más exactos, dado aún nos duplica datos entre los que están reservas canceladas o bien no refleja algunas como los no show. Adicional el soporte técnico no es en tiempo real en el chat.

Avantages

No tengo elección, no encuentro ventaja alguna

Inconvénients

experiencia de usuario perversa
Mal sistemas de pago, toca manual
Entorpece el proceso en ves de facilitar

Avantages

They are not reputable and allow others to transfer your account with authorizing

Inconvénients

THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.

Alternatives envisagées 

Guesty Lite

Pourquoi passer à Cloudbeds

Referrals

Avantages

Many features making it a ver integrated system

Inconvénients

Support area has been good but not the follow up that other areas like Compliance do

Avantages

Services not provided, but Cloudbeds still wanting to charge.

Inconvénients

The sales person was great. Everything down hill afterward.

Avantages

Multi channel integration options are pretty good.

Inconvénients

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Alternatives envisagées 

Hostfully Property Management Platform et Lodgify

Avantages

The system is easy to use. Consistently adding new features like Whistle and price point.

Inconvénients

Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls.

Avantages

Cloudbeds is not the cheapest PMS on the market, but it is one of the cleaner solutions from an UX perspective, and the support is top notch! You get what you pay for!

Inconvénients

Nothing to complain about... it's a great PMS.. maybe the price?

Avantages

Overview and control of channels and many functions

Inconvénients

Not overviewing the actual customer price.

Avantages

Ease of use and integrations with OTAs. Rapid rate of feature udates.

Inconvénients

It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration.

Alternatives envisagées 

Preno

Avantages

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Inconvénients

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

Alternatives envisagées 

RMS Cloud

Pourquoi choisir Cloudbeds 

Let's hope they offer support to their customers

Pourquoi passer à Cloudbeds

Because the sales rep was amazingly supportive in 2020. Since left the company.

Avantages

On the surface their reports look modern, but when actually using their reporting it is limited.

Inconvénients

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

Avantages

This software is unbelievably user friendly and has made our property function at a high level. We have every tool necessary under one hood and my team feels comfortable navigating and enhancing the system as new features are announced. Cloudbeds understands how annoying the ecosystem of technology can be for an operator such as us (three independent properties) and has been a true partner helping our growth.

Inconvénients

Cloudbeds is formally adding new integration partners to handle very "local" needs we have in Latin America related to government invoicing.

Alternatives envisagées 

SiteMinder et Mews

Avantages

The team and information on Cloudbeds University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client.

Inconvénients

Would be great if a basic form of registration card could be available for the basic package.

Avantages

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague.

The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern.

The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender.

Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation.

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks!
Guest can safely access their room with their mobile device.

Inconvénients

Like any software or application, there are always ways and functions to improve.

I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought.

There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice.

The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Avantages

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Inconvénients

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Alternatives envisagées 

SiteMinder

Pourquoi passer à Cloudbeds

I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.

Avantages

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere.
The game changer for me is the customer support which is always very very fast with well trained staff.

Inconvénients

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).

Avantages

Very clean and well thought out user interface, and the ever present search bar is my constant best friend.

Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Inconvénients

I really have found very little to complain about with this software.
1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status.
2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Alternatives envisagées 

Hotelogix et innRoad

Pourquoi choisir Cloudbeds 

To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel.

Pourquoi passer à Cloudbeds

Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome.

Avantages

What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.

Inconvénients

Nothing. There is nothing to complain about. It's great!

Avantages

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Inconvénients

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Avantages

Es muy sencillo visualmente, bastante intuitivo y tiene buenas instrucciones para su uso. Muy amplio para abarcar varias facetas, se nota que pensaron en todo lo que abarca el funcionamiento de una propiedad hotelera. Muy cómodo de usar.

Inconvénients

Creo que hace falta una pestaña de recepción, donde podamos realizar comentarios, notas y observaciones tanto sobre las reservas como sobre el establecimiento en si, sea para limpieza o mantenimiento, o un sector donde se pueda acceder a estas pestañas: recepción, mantenimiento y limpieza, restaurante. Este acceso solo para los usuarios del programa, ya que seria un manejo interno del equipo de trabajo. Siguiendo este hilo, añadiría una opción de usuario que tenga acceso limitado al calendario de clbds para el equipo de limpieza, o bien, una grilla o calendario distinto donde puedan ver las habitaciones y poder realizar comentarios sin que afecte a las reservas que se visualizan en el calendario que se utiliza en recepción. Mejoraría la pre visualización de las notas de las reservas, a veces presentan un pequeño error que no te permite leerlas por completo y te obliga a entrar a detalles de la reserva para poder verlas.

Avantages

If you look for an efficient and Complete PMS, and you have a small property, this is a really good system. It is very easy to use and to implement, and there are very tools for management of sales, channels and rates that really makes difference.

Inconvénients

The problem with the accuracy of inventory when you add or remove a room really impact the reports and overall management of the properties, and if this volatility is a reality, it will cause problems.

Avantages

Google Hotels Integration was the primary reason for the move.

Inconvénients

The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself.

The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings.

There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution.

As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds.

I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy.

There is some very basic pricing manipulation missing, even with the PIE add-on.

Alternatives envisagées 

Lodgify

Pourquoi choisir Cloudbeds 

We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.

Logiciel antérieur 

Lodgify

Pourquoi passer à Cloudbeds

Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.

Avantages

The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly.
The reporting is easy to read and understand.
The interface of the booking calendar is extremely straight forward and easy to use.
Training with our staff and new coming staff go very fast.
It is possible to have an external daily backup of your data on your server.
There are several extra integration apps available to connect to the system like POS systems etc.
It is very easy to move around bookings in the calendar instantly.

Inconvénients

Maybe a mobile app would be nice to have, however I understand they are currently working on that.

Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...

Avantages

Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.

Inconvénients

There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in.

Alternatives envisagées 

ReservationKey

Pourquoi passer à Cloudbeds

I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment.

Avantages

I like it that it is a all-in-one software and it's easy to use.

Inconvénients

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Avantages

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine.

I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access.

The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Inconvénients

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance.

There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Avantages

Integrations, online booking Chanel manager

Inconvénients

The software is extremely slow, this has been reported many times, but nothing happens. The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a result. I love that you can do lots with the system, but sometimes it’s just information overload and could be simplified a lot.

Alternatives envisagées 

Mews

Pourquoi choisir Cloudbeds 

Eviivo was more suited to the B&B market rather than the hotel market where we had grown to become. Cloudbeds was a cloud based system with great integrations into other software providers, and seemed to fit the bill perfectly, and I could if it solved the little ongoing issues.

Logiciel antérieur 

eviivo

Pourquoi passer à Cloudbeds

Mews was to new to the marketplace, but had great potential.

Avantages

The system is fairly simple to learn, in spite of its MANY faults, and it's nice that it partially integrates with third party platforms like Airbnb.

Inconvénients

Even the smallest task takes an incredible number of steps. The system is slow, which is a nightmare since everything takes so many steps. A check in takes quite literally three times as long as it did with my previous software. They devoted time and energy in development to things that do not matter (like number of languages you can email in) and completely disregarded the most basic of PMS functionality. The simplest processes like cancellations or purchases of items and services can ONLY be done manually, tediously, inefficiently, or with the additional purchase of supplemental programs.

Avantages

Their sales team was friendly and active. I bit and went with the company.

Inconvénients

It’s cumbersome, very slow to update and correct problems and customer service is terrible.

Avantages

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow.
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Inconvénients

Not available in German language.
We would love to work with a Mobile App.
No Accounting integration - we have to export all the data and upload it into our accounting software.

Alternatives envisagées 

Clock PMS et Mews

Pourquoi choisir Cloudbeds 

Software was too slow and channel manager DIRS21 created overbookings. Support was limited and not very good.

Pourquoi passer à Cloudbeds

The 24/7 Support was important for us and the price was also a big factor. Cloudbeds offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it.

Avantages

intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades

Inconvénients

recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€).

Avantages

Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Inconvénients

Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

Alternatives envisagées 

Clock PMS

Pourquoi choisir Cloudbeds 

Cloudbeds has a better pricing plan and number of OTA integrations, number of currencies and languages it supports is much more extensive then AxisRooms that's why we swithed to Cloudbeds from AxisRooms.

Pourquoi passer à Cloudbeds

Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process.

Avantages

Helps with so many areas of the business it’s such a time saver once set-up and implemented.

Inconvénients

If you are used to a one touch system like Square or other software, the learning curve is definitely a little longer with this system. So many steps to do the simplest of tasks instead of a one button click and ur done.

Alternatives envisagées 

Beds24

Pourquoi choisir Cloudbeds 

To help streamline the whole process of taking reservations, managing channels, and provide a more professional experience for the customer .

Pourquoi passer à Cloudbeds

Cloudbeds Customer Support is top notch and very helpful with such a complex system .

Avantages

Easy onboarding.
Simple to train our staff and new team members.
Great connectivity with channels.
27/7 Support

Inconvénients

We would love to see more integrations in the future.
A mobile App would be amazing.

Alternatives envisagées 

Clock PMS et Mews

Pourquoi choisir Cloudbeds 

Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly.

Logiciel antérieur 

Octorate

Pourquoi passer à Cloudbeds

Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it.

Avantages

Great UI. Huge range of features and reporting. No over-bookings ever!

Inconvénients

Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress.

Avantages

Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Inconvénients

Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

Avantages

I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.

Inconvénients

constant bugs. the support instead of helping you out they just send you articles uppon articles

Avantages

I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.

Inconvénients

Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.

Avantages

My most like about this software cloudbeds is its very secure and user friendly Channel Analytics is very helpful

Inconvénients

my most dislike about this software nothing . just need some new updates

Avantages

CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too.

Inconvénients

Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault.

Avantages

Integrations and flexibility
Reliable software and great support team

Inconvénients

pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening