Guesty

Avantages

Aside for the efficient tool, Guesty has a solid support system

Inconvénients

I like Guesty so I have no reason not to like it

Avantages

All in One. Property mangement excels with Guesty

Inconvénients

Limited financial information on cancelled reservations.

Avantages

A dedicated customer success team really makes a difference.

Inconvénients

A few minor software bugs from time to time.

Avantages

I really like being able to have access to integrated communication channels in the same channel and the customization of responses and tools to optimize the time and reach of our team and guests.

Inconvénients

The fact that it doesn't update automatically really messes me up a bit. Sometimes it doesn't show me the correct property and having to refresh the page for each chat causes a delay in our daily functions.

Avantages

I liked that it connects with multiple channels

Inconvénients

on boarding was short, not enough time spent with all the functions

Avantages

I had an outstanding experience with Guesty. Their communication and support were top-notch, ensuring our needs were met promptly. The software provided all the necessary tools for scaling our business effectively. The automation features saved us valuable time. Highly recommended!

Inconvénients

For us, simply the trust accounting that meets Australian regulations.

Avantages

A premium software management tool for short term rentals

Inconvénients

The monthly costs are extremely high in comparison to other similar products

Avantages

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Inconvénients

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

Alternatives envisagées 

Hostaway

Pourquoi passer à Guesty

[sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Avantages

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Inconvénients

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Avantages

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

Inconvénients

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Avantages

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Inconvénients

Slow to roll out some products, hard to give feedback about poor functionality with products

Alternatives envisagées 

Streamline

Pourquoi choisir Guesty 

Much greater options in Guesty and integrations

Pourquoi passer à Guesty

Yes, he had a much easier user interface

Avantages

Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, [sensitive content hidden], has also been great to work with during our transition to Guesty and still is a part of our success today.

Inconvénients

Guesty has been great to work with and if there is anything you dislike, let them know. They likely already have something in the works to change or streamline any processes or aspects you dislike. If not, they will likely help get you what you need!

Avantages

I liked the layout of Guesty, but that was it.

Inconvénients

No phone number for customer service, due to the time change any questions would take half a day to get a response.

Alternatives envisagées 

Hospitable.com

Pourquoi passer à Guesty

I believed every word the sale guy said.

Avantages

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Inconvénients

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Avantages

Fast setup, easy to understand. Price seemed fair.

Inconvénients

Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from).
The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb.

Avantages

When it worked and had no issues, it was grerat but it was very rare.

Inconvénients

I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues.

I urge an urgent review and improvement of these critical aspects to enhance user experience.

Avantages

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Inconvénients

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Avantages

Guesty has been great for all our rental needs.

Inconvénients

We have absolutely no complaints about this software.

Avantages

Provides just about all of the features that we need

Inconvénients

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Avantages

Ease of use, faultless syncing of calendars across platforms, excellent mobile app.

Inconvénients

I think the cost is high compared to competitors in the market - I beleive it to be the market leader so hapy to pay for a quality product.

Alternatives envisagées 

Lodgify

Avantages

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Inconvénients

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

Avantages

The customer service team is the best part about Guesty. They are very quick to respond and help.

Inconvénients

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Avantages

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

Inconvénients

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

Alternatives envisagées 

Avantio et Hostfully Property Management Platform

Pourquoi choisir Guesty 

They forced us into it by not providing support for Kigo

Pourquoi passer à Guesty

We were forced into it due to the nature of losing access to Kigo

Avantages

It is very easy to use and makes it easy to manage my portfolio of properties. The accounting module saves me many hours a month!

Inconvénients

The pricing. They could offer more bundled packages to make using other products in the suite more affordable.

Avantages

Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings.

Inconvénients

Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had.

Avantages

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Inconvénients

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Avantages

The advertising was great but reality did not measure up.

Inconvénients

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks.

Avantages

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Inconvénients

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.

Avantages

What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.

Inconvénients

They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.

Avantages

Easy to use and good support. Only pay when you have bookings.

Inconvénients

Nothing it works well for us we don’t have any issues

Avantages

Customer Service Team
Owner's Portal
Accounting Team
Reply AI
Speed of Updates

Inconvénients

Price Optimizer lacking some features
High cost per property

Avantages

I love using Guesty as PMS, the customer support is very responding to our questions and the system is user friendly

Inconvénients

Not that i know for now. Guetsy has been good, easy to navigate

Avantages

There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.

Inconvénients

I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.

Avantages

- Calendar Use
- Automated Check In Process / Door Lock Feature
- Task Systems
- Analytics & Reporting
-Owner Statements

Inconvénients

- Channel Management (hard to know what to edit in Guesty vs. in Channel)
- User Management

Avantages

Uno dei migliori software di gestione prenotazioni turistiche e prenotazioni online tramite OTA. Lo consiglio vivamente

Inconvénients

Non ho davvero nulla di negativo da segnalare

Avantages

THe software has a lot of fetaures, very complete

Inconvénients

The pricing, which is higher than its competitors

Avantages

The quality of the software and the professionalism of their team.

Inconvénients

It is on the more expensive side however you get what you pay for.

Avantages

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.

Inconvénients

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

Avantages

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Inconvénients

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Avantages

All of the functionality and ease of use. The integrations are awesome

Inconvénients

The calendar can be a bit frustrating at times and making adjustments to bookings isn't as intuitive as it could be in my opinion

Avantages

Austin & Peta have been great account managers throughout our entire Guesty Journey! Systems are great and we have been partners for 6 years and counting.

Inconvénients

Pilot programs can take time to kick off, but mostly once running they work well.

Avantages

I like the synchronization of channels, and the calendar.

Inconvénients

Not an easy way to share calendar with cleaner unless they use the app. Unified inbox is glitchy with VRBO. Guesty tries too aggressively to push their products on you, without transparency of costs. They have billed the wrong account several months in a row. Customer support is very slow on some matters.

Avantages

The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help.
I also like the design and layout of the platform

Inconvénients

The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.

Avantages

Some functionalities and interface are not bad

Inconvénients

Integration to vrbo and customer service people are stupid

Avantages

Initially, it was very easy to set up and integrate with my Airbnb listings.

Inconvénients

The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but assured me that if I reactivated my account by paying for a subscription, I would be refunded. Upon completion I reached out again and now they have informed me that I will not be refunded.

Alternatives envisagées 

Hostaway

Pourquoi passer à Guesty

I won’t be choosing guesty over other alternative products.

Avantages

The system is amazing and is perfect for business models that cater to short-term rentals / Vacation rentals.

Inconvénients

- The interface needs improvement to be user-friendly. - Adjusting rates for multiple listings under the same category should be easier instead of having to manually adjust it per listing

Avantages

Guesty is a great property management system, it is very user friendly and handles most of out day-to-day operations like a breeze. It is a great system that offers so much more than meets the eye. [sensitive content hidden] is the most amazing representative and it is always such a pleasure to speak with her. She is super helpful and always makes sure we are taken care and our business is getting the most from Guesty as possible.

Inconvénients

Some features are not yet available in Canada.

Avantages

Constant new features and a dedicated rep that is amazing! [sensitive content hidden] - shoutout!

Inconvénients

slow to load sometimes but they are very responsive to feedback

Avantages

The best thing about Guesty is the backup support from [sensitive content hidden]
our CRM. He is on the ball and always ready to assist in any way he can.

Inconvénients

Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!

Avantages

Sono passata da poco all'utilizzo di Guesty per la gestione delle prenotazioni e tutto sommato mi ci trovo bene

Inconvénients

Alcune funzionalità sono assenti e altre potrebbero essere migliorate a mio avviso