UVdesk

Avantages

Modèle d'emailLa version gratuiteLe fonctionnement nettes une fois que la configuration est faite

Inconvénients

D'abord la maîtrise importe beaucoupUne fois maîtriser il n'y a plus rien

Avantages

For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system

Inconvénients

lack of feature for "Pro" planNo AutomationScenario

Avantages

Simply to use and set workflows (rules), the support are fast and happy to help.
The app is not hard to install

Inconvénients

Nothing to say for now. Every expectation has been done with the app

Avantages

We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool.

Inconvénients

Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it.

Alternatives envisagées 

Pourquoi passer à UVdesk

Avantages

• Web interface/design• Knowledgebase• Email templates• Support

Inconvénients

• Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good)

Avantages

simplicity is the key of the product. I dont need to move to the document again and again to understand the features and their concepts.

Inconvénients

some of the bugs in Open source tool that need to be fixed.

Avantages

Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

Inconvénients

Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

Avantages

There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question.
It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer.
It can help in you in creating your companies feedback form, contact form or suggestion form.
Ticket is created in such a way that it can be assigned to anybody to balance the workflow.
Owner get the option of prioritizing the ticket as well.
You can get the free trial version to analyze it.

Inconvénients

So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive.

Avantages

I liked the most the setup simplicity. It's easy to use.

Inconvénients

I do miss in free option follow-up option, to automatically remind a user that we haven't received an update in 3 days and after that, another automated follow-up in 7 days - where the ticket gets close automatically. Maybe there is an option for that, but I haven't figured it out.

Avantages

Easy to manage tickets from my customers

Inconvénients

Wish they implement a chatting system...

Avantages

we need help desk for our costumer service

Inconvénients

friendly use to our team. this software have combination of marketplace.

Avantages

Ease of use, simple, customizable and professional....

Inconvénients

Setup and deployment, version upgrade and troubleshoot.

Avantages

I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.

Avantages

It is opensource and still the support was prompt and to the point.

Inconvénients

I have just used it for a day I am just evaluating for my company so cannot comment.

Avantages

Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

Inconvénients

Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.

Avantages

It is a centralized reservoir for information: a public library, a database of related information about a specific topic. It is really important to know what is being written. One needs to be updated all the time whether it's for customer's need or about the knowledge level of oneself.

Avantages

the support staff is very helpful and responsive

Inconvénients

Some issues exist with mail routing and automation.

Avantages

Easy to signup.
Handy to use.
Amazing UI
Dedicated team.
Great support.

Inconvénients

I don't think it has any Cons as i am using this since 4 months.

Avantages

I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys

Inconvénients

I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable.

Avantages

support,
all e-commerce platforms integration
easy to use
easy to setup in few clicks, and when you get an error there is always a guy from support to help you

Inconvénients

error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error, you need to always to contact support to know what happen

Avantages

Its a good to have helpdesk software as open source. Its a feature rich so you can use in any business environment.

Inconvénients

its was having issues configuring smtp and mail box. It was not saving and on multiple places its not saving values.