Rise

Avantages

Super efficace pour suivre ses demandes de congés au sein d'une entreprise

Inconvénients

Je ne vois pas d'inconvénients à cette plateforme, je ne la connait pas encore super bien

Avantages

The intuitive design, everything is simple and straightforward. It didn't take much time to get to know the it completely.

Inconvénients

Missing the flexibilities in tayloring the features to better serve the organization's needs.

Alternatives envisagées 

Pourquoi passer à Rise

Avantages

Time Off Management makes the process effective and efficient.

Inconvénients

Performance Management still has a few gaps but they are more preferences than software problems.

Alternatives envisagées 

Pourquoi passer à Rise

Avantages

The features - all HR features under one platform, from onboarding to payroll processing.

Inconvénients

Lacks smooth connectivity between the features - needs frequent data input.

Alternatives envisagées 

Pourquoi passer à Rise

Avantages

I love that Rise has an HRMS system that is very user friendly, but I think my absolute favourite part is the scheduling, attendance, time off and payroll systems all being integrated. I enter a time off date for a staff member in ONE spot, the employees' Time Off Dashboard, and that's it. It carries over to payroll, to the schedule, and to time & attendance. It makes for less steps (for me to forget to enter) and it's correct each time because the entry was only done once.

Inconvénients

I wish RISE would pay more attention to their app and it's functionality. It crashes a lot, often just doesnt load, and there's no Admin Option on the app, so if I want to review anything it has to be done from a computer.

Avantages

Love the customer service! Very friendly staff.

Inconvénients

Dont find the software to be too user friendly.

Avantages

Very user friendly, support is very helpful

Inconvénients

Couldn't change multiple user wages at one time had to do them individually.

Avantages

East of use, cost and Great customer service

Inconvénients

When we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating.

Avantages

Ease of setup and use. Very quick to learn and the support is amazing

Inconvénients

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

Avantages

I love that Rise is based in the lower mainland. They always have agents that are respectful, kind and efficient. Even when my problem may seem like a pain in the butt, so to speak, they are very patient. This platform seems easy to use and streamlined for my payroll needs.

Inconvénients

I do wish Rise connected to my accounting software.

Avantages

Rise is easy to use, and the payroll processing module works very well. It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the process to make sure that all the information entered is correct before approval.

Inconvénients

We could use a standardized info sheet to give to new employees about how to use the timecards in Rise. We've found a few challenges getting new staff comfortable with the time tracking system.

Avantages

I find payroll easy to use and process. The customer support team has been really great when I call in and ask questions. The support is very important to me.

Inconvénients

small glitches on moving from one company to another in downloading PDF files (we do payroll for 5 different companies) I like the convenience of switching over, but find that on the results page, the PDFs download. This could also by an issue on our back end. I've notified RISE on it and they will look into it for me :)

Avantages

I liked the price. Simple and no frills. Easy to use, good support, nice interface.

Inconvénients

Lack of continuity post implementation. Have to open a ticket every time I have a new question.

Avantages

Very easy to use and you can control everything about payroll.

Inconvénients

Sometimes some of the more detailed reports load slowly.

Avantages

Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.

Inconvénients

Sometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.

Avantages

Firstly, I want to provide a shoutout to the customer service department, in particular [sensitive content hidden]. [sensitive content hidden] answers my questions in a timely matter, will always help me and provide suggestions on how I can make things better for my employees. [sensitive content hidden] is wonderful!Overall, the product is very easy to use and onboard new employees. I like having everything I need in one system.

Inconvénients

For performance management, I would be nice to have a better way to download results/feedback and have it automatically saved into employee files.

Avantages

I am a first time business owner and first time administering payroll so using Rise was amazing as they took care of the deductions and direct deposits for my team and it was a huge weight off my shoulders. The service was free for companies with less than 10 employees which was amazing. When I needed help I was usually able to get help quickly either by online chat (even though times to access it were quite limited) or by email and I really appreciated getting to communicate back and forth with difficulties I was having or mistakes that I made. I definitely made the most of the system and customer service was amazing and patient with me.

Inconvénients

The free service was discontinued and now that I am a paying customer, I have a harder time accessing customer support which was disappointing and counter intuitive. I can no longer access online chat at all and the last issue I had, for which I submitted two tickets, was never responded to. And it was a serious issue. I had a staff member fall seriously ill to covid and took an extended leave and I completed her ROE incorrectly which has delayed her ability to collect EI. I initially waited to see if I would get a response before completing the ROE myself, but it was over a week and I had heard nothing back, despite submitting a second ticket, so I just did it on my own, made an error and as I mentioned, delayed her support response. It was a rep at EI who called to clarify the mistake I made so that her application could proceed.

Avantages

My organization signed up with RISE for payroll over 4 years ago. The program looks nice and simple to navigate.

Inconvénients

Customer care over the last couple of years has drastically fallen. Our issues are unresolved for weeks and we have to keep following up to get answers. The program has a lot of bugs or glitches and you can't fix anything or no workarounds can be found. The reports are super basic and no setting can be saved, resulting in a lot of re-work.

Avantages

Holistic HRIS & pay system. It allows us to see the life-cycle of an employee and help improve their and the companies performance.

Inconvénients

Bugs to work out. Some features are not quite "baked".

Avantages

- Rise has spent a lot of time on onboarding and support, and their support has also typically been quite responsive.
- While Rise is a fairly complex system, once we got up to speed, our payroll workflow every month is pretty quick and painless. (I would expect this is the case for most users who have extremely simple payroll requirements)
- Rise is free for smaller companies, which is a price that you really can't beat.

Inconvénients

- From time to time it's felt like we were interacting with someone who didn't have a great handle on the nuances of what we were trying to accomplish (particularly when we had questions at tax time), which has resulted in some hiccups around our payroll tax filing. Our support experience has often been quite good, but it's been uneven, depending on who we ended up talking to.

Avantages

The software itself is pretty good. A bit weird process but once you get used to it it does the job. I switched from ADP Telepay which was really bad as my changes were often not actioned.

Inconvénients

Customer support team is horrible: they take too long to correct mistakes.
Calculated CPP and EI incorrectly in 2017. In December 2017 the paystubs were wrong for YTD salary which took them too long to correct.

Avantages

Reliable, once you figure it out. Having a hard time hitting the 40 word minimum here.

Inconvénients

Unintuitive, not flexible (If something needs to be fixed/ amended etc good luck), long gaps to pay employees. Free HR add on is a joke. Biggest con is the cost of this software and customer support. They offer email support that takes days, finding the number to call them is difficult and they don't technically offer it (You have to call sales and ask). It was ok when it was free, but paying a premium to be treated poorly....no thanks

Avantages

User friendly - the custom reports saved me lots time while reconcile payroll on a monthly and yearly basis.
Customer service - Whenever I need help, the support team is always there !

Inconvénients

We did experienced few discrepancies while we transfer YTD into the system. Thus, at year end, we had some issues with CPP and EI YTD total. Also, for employee benefit , there were few errors in the input sheet. Rise can improve the accuracy in terms of manual adjustment

Avantages

It's very easy to use. We can add department and other information very easy way. Also we can e-file T4, ROE online.

Inconvénients

Rise has no US payroll now. We need use other system to process our US employees payroll. If we can use same Rise system to process CAD and US employees payroll, it will be much better.

Avantages

Using Rises software for smaller business is very cost effective. Once the system is set up properly it is very easy to use and have reports made. As long as you are accurate the automated system completes everything you need.

Inconvénients

If things aren't set up properly it is a pain to work with. There a few times where you cannot access the system but after an hour, the system is back. If you have a larger company it isn't time effective to use as there are many inputs that you must do manually.