SevenRooms

Avantages

Ability to provide a more customized experience for our valuable guests.

Inconvénients

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Avantages

Puts all the data in the hands of the business! Integrated with TOAST POS for check link and live spend. Easy to set up marketing campaigns and app for managers is super easy to use, especially if you have multiple locations!

Inconvénients

Only drawback is price and other platforms are much more popular in some cities, such as NYC, Chicago, and LA.

Avantages

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Inconvénients

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Avantages

What I like most about SevenRooms is you can easily pull out the data you need such as the date and time for customer feedback, percentage of positive, negative and neutral reviews and locate which platform the reviews come from.

Inconvénients

So far, there's nothing I like least about SevenRooms because the team maximizes the features of the platform.

Avantages

Fast look up for reservations and CRM info. And I do appreciate the fact that it’s built specifically for the hospitality industry.

Inconvénients

Somewhat difficult to customize in my opinion

Avantages

Booking process is very easy and generally easy to set up different availabilities

Inconvénients

Cancellation fees cannot be charged on most cards

Avantages

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Inconvénients

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Avantages

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Inconvénients

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Avantages

I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!

Inconvénients

It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.

Avantages

Great customer data capture, they allways know what i want, and i can see the history of guests.

Inconvénients

Just one thing, color in the software is somehow boring

Avantages

The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.

Inconvénients

The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.

Avantages

Lots of extra features in setting up offers, perks and events for customers.

Inconvénients

There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.

Avantages

SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate.

Inconvénients

With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported.

Avantages

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are:

1) Cost reduction by eliminating OpenTable fees
2) Ability to drive customers to restaurants within your group of restaurants
3) Live data on consumer spend and the ability to track that over time

Inconvénients

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Avantages

Ease of use and communication within the team

Inconvénients

No feature of capturing guest name who are staying in the hotel

Avantages

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

Inconvénients

The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

Avantages

can see the history of guests which helps a lot

Inconvénients

can not see other restaurant bookings to check overall

Avantages

The system is quite smart in its approach to table reassignment and pacing

Inconvénients

While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice

Avantages

ease of use, ease of integration, online materials

Inconvénients

poor security governance with examples of security breaches and hacking being ignored by customer service team

Avantages

I think there was a great platform to get more reservations in our restaurant and got the word out to more people

Inconvénients

It caused too much confusion with our Opentable program.