booxi Inc

Avantages

Ce logiciel/application me permet de gérer mes demandes de rendez-vous comme je le voulais. Bien qu'on puisse y publier son horaire j'ai préféré l'option de recevoir les demandes de rendez-vous moi-même, de manière à gérer les urgences, prioriser les suivis aux nouveaux rendez-vous, etc. Aucun autre logiciel me permettait cet option. Mes clients adorent cette manière de fonctionner. N'ayant pas de secrétariat cela me permet d'être beaucoup plus rapide à répondre à leur demande. Ils aiment recevoir une confirmation lors de la prise de rendez-vous puis un rappel quelques jours avant. J'ai régulièrement des commentaires positifs de leur part. Je l'utilise depuis 2017 après l'avoir découvert moi-même en tant que cliente d'une entreprise qui l'utilisait pour la gestion de ses rendez-vous. Je l'ai trouvé tant convivial que j'ai contacté Booxi pour utiliser leur service. Je vous le recommande sans hésitation!

Inconvénients

J'utilise l'application IOS sur mon téléphone car la version IOS pour la tablette n'est pas disponible. C'est le seul hic je vous dirais que j'éprouve.

Avantages

Logiciel facile à utiliser
Service à la clientèle excellent. Toujours un retour d appel et suivi rapide.
Lors du premier confinement, j'ai été contacté par téléphone me disant que j'étais cliente depuis quelques années er que Booxi avait décidé de ne pas me charger mes frais mensuel le temps que la clinique à été fermé.

Inconvénients

Il arrivait à l'occasion que le système lagg un peu

Avantages

De pouvoir avoir l'historique des clients et que ça soit enregistré. Cela va plus vite pour prendre les rendez vous et on peut savoir ce qu'ils ont fait les fois précédentes

Inconvénients

Le faite de ne pas pouvoir voir l'ensemble du planning à la semaine avec toutes mes collaboratrices.

Avantages

Super service! Je ne m'en passerai plus! Facile à utiliser et très pratique.

Inconvénients

Tout est facile d'utilisation! L'équipe est là pour t'aider au besoin. Courriels contenants les nouveautés ou des options dont on a pas penser mettre.

Avantages

Les gros plus : la facilité , les rendez-vous en ligne et le support à la clientèle vraiment fantastique

Inconvénients

Il arrive parfois que les clients annulent mais le rendez-vous ne s’annule pas et par moment, j inscrire ne pas envoyer de message au client et il en reçoit un quand même.

Avantages

Application super facile à utiliser, je m’en sert plusieurs fois par jours, mes clientes adorent recevoir leur confirmation de rendez-vous automatique ! Grace à Booxi j’ai vraiment moins d’oubli de rendez-vous, je le recommande à tous. Service client #1

Inconvénients

Je n’ai vraiment rien de négatif à dire.

Avantages

Facile à utiliser, a comprendre et à installer.
Plus besoin d’appeler pour confirmer les clients. Un beau message de remerciement est envoyé apres le rendez-vous..!!!

Inconvénients

Rien de spécial.peux etre le système de pré-paiement...

Avantages

La présentation des choix pour les clients

Inconvénients

on ne peut pas répété les rendez-vous aux 2 semaines par exemple on doit le refaire à chaque fois. Les clientes aimerait avoir access à leur rendez-vous au lieu que ce soit seulement en allant sur leur email de rendez-vous

Avantages

Facile d'utilisation! Utilisation quotidienne!

Inconvénients

Le choix du lieu de rencontre est non-disponible.

Avantages

très facile d'utilisation et mes clientes apprécient.

Inconvénients

j'aimerais que la facturation se fasse automatiquement si le rendez-vous n'a pas été annuler avant, ou que dans le rapport ce soit la date du rendez-vous qui apparait et non la date de facturation, car pour ma part je fait des factures à mes clientes 1 à 2 fois semaine, car je n'ai pas le temps entre chaque cliente.

Avantages

La mise en place du module de rendez-vous a été simple, le support est très efficace, et surtout... facile à utiliser! Tant en front qu'en back-office. Tout ce qu'on demande à ce genre d'outils

Inconvénients

Il manque la possibilité de dupliquer certains services de façon automatique. Ça demande un peu de job manuelle qui pourrait être automatisée un peu plus.

Avantages

Il est facile d’utilisation pour gérer tous nos services

Inconvénients

Tout fonctionne bien pour nous , j’ai eu à 2 reprises un petit problème que vous avez résolu rapidement.

Avantages

Rapidité de confirmation et accessibilité

Inconvénients

On peu le consulter de par tout dans monde

Avantages

Booxi a very robust and complete web and mobile application as it has many integrated automated functions, such as: Sending confirmations and automatic reminders by e-mail and text message, appointment booking management, facility planning, as well as personnel. It also includes mobile applications, digital marketing, online payments, customer retention, in addition to real-time programming so it is a tool that will greatly facilitate and improve the management of your business. On the other hand, it has a very friendly interface, being very easy to configure, navigate and use, both for us users and for our customers through the mobile application.

Inconvénients

It is necessary for the development of an inventory function to complement this program. On the other hand, offers an excellent digital marketing function, but only links or integrates with Facebook, it would be convenient to integrate promotional campaigns through Instagram, as it is currently the most used social network and with this, we can reach more future customers and therefore increase our customer portfolio.

Avantages

The software was relatively easy to adopt and use from the beginning, and for the most part we were able to make adjustments without requiring Support. I also like that I had a direct Support contact that I could reach out to as needed.

Inconvénients

Couple of areas for improvement:
--Duplicate profiles may be created if a client books online and adds in additional information
--Client notes do not come forward, or there is no indication a note exists the next time a client books an appointment, so you must go into their profile to confirm they haven't previously made specific requests. We have asked for this feature/flag to be added.

Alternatives envisagées 

Pourquoi passer à booxi Inc

Avantages

Nothing, Booxi is a professional middle man of an application, I can't seem to find anyone on their team that can tell me specifically what booxi does other than outline all of their partners you need to work with.

Inconvénients

Everything, Booxi can be replaced with a pen and a pad of paper. Since the credit card processing and sales are linked to Stripe and Lightspeed booxi simply offers a calendar app that costs 150$ a month.

Avantages

The best features are the auto reminders for clients with bookings, the booking confirmation emails and the really clean and simple end user booking system. Also has good API integrations so you can plug in to many websites simply and easily. We're a bicycle shop and do a lot of repairs and all of our bookings have been managed through Booxi for several years. It also integrates with our POS so we can import booking data from their fairly easily. Overall a great service with a high degree customisation available and easy to brand integrate.

Inconvénients

The only criticism I could level is that the drag and drop functionality doesn't work well in the browser window. It's really not practical to move appointments around this way - you have to edit it by setting the date and time manually when it would be a lot quicker to drag and drop. For our purposes, it would also be good to have a way to set multiple bookings for the same schedule at the same time, in a way that doesn't crowd up the booking slot visually. If you put 3-5 booking in for the same staff member at the same time, it squashes everything up and you can't see the details of the client easily without opening each one. This is just because we always require that clients bring their bikes to us in the morning for a day booking, so need them all to drop off between certain hours.

Avantages

Since I started using booxi I saved a lot of time because before, as we are 9 members in the team, I sent all the emails by hand, one by one, I spent a lot of time on the phone, and so I had a lot of time spent managing appointments booking and managing the team's schedules. I switched from something totally manual to something where everything is automatically done,the emails are sent automatically and when I enter the name of a customer everything appears immediately: their number, their email address

In addition my customers know they can go on our website to book their appointment, even outside of our business hours, it's very simple for them. And they all told us that they like our system: they like being able to see directly the availabilities, the fact they don't need to create a user account, and therefore not having to remember a password.

Before I used to manage all this at home at night, now I don't have to do it anymore and I can enjoy my evenings with my family.

What I like the most about booxi are the reminder messages with all the information automatically send to all my customers, and being able to see, at a glance, all my client information for appointments of the day.

Inconvénients

It would be great to be able to access the resources feature directly from the mobile app, which is only available from the web version today.

Avantages

The simplicity, the service, layout, template, the colors , how fun it is to use it , the fact that you have a website with booxi that you can promote to your clients.

Inconvénients

1) Waiting list : It seemed to me when I talked to one of the guys, that they were going to put in the "waiting list" option and when I asked them about it , they seemed to not really know which I was bummed out about. I would give this a 5 star if it wasn't for the lack of this option which would help me and my collegues.
2) I usually work shifts from 16:00 to 01:00 and it is weird because let's say I work on a Tuesday, then someone will have to book 12-01:00 for Wednesday. It makes an uncool layout that way or less "compartimentalised" . I know I had talked to someone about this and they said they would try to see what they could do about this but haven't heard about it yet.
3)No notifications so I have to open my Booxi app a couple times a day just to see if I have a new appointment request which isn't super practical.

Avantages

Customizable (although there are limits). Reminders that my clients get and a thank you follow ups after a session. That clients can book on their own time and leisure.

Inconvénients

I'd like my branding to show more not "Green - Booxi" . I would like to insert my social media feeds and buttons where people can sign up. Basically what I am saying; if I could i would use your platform as my official website I would if you had blogging capacities, social media link capacities ("follow me" capabilities) etc. I am not sure if you have the ability to receive payments (I am aware that I can link up with squareup.com but I have not gone that route yet).

Avantages

The software is so incredibly easy to use, on all platforms, which is very important for my store. It's also very easy to integrate with whatever platform(s) that you need. Not only is it easy to use on my end, it's effortless for my clients. In this day and age, if technology isn't 100% easy to use, clients won't even bother trying to figure out how to book an appointment.

Inconvénients

The fact that when you initially get it and are told about all of the features you will be getting, that's not always true. Some of the features that are advertised are available with your subscription, but they are not active on your account. And you don't learn that until clients start booking appointments, which is very frustrating. With that said, customer support is always a click away and they almost always get back within 15 minutes, which is unheard of in the customer support industry.

Avantages

Booxi is easy to use and a good solution for limited needs of a small business.

Inconvénients

When my business expanded, the functionalities were not sufficient anymore.

Avantages

Ease to ser up profiles and services at all level
Company
Staff
Etc

Inconvénients

nothing so far. Maybe some tools could be added in the future; lime health file for clients

Avantages

Muitas opções de operar tanto online quanto em lojas físicas.

Inconvénients

Me atendeu em todas as situações até então.

Avantages

I love the client files feature! Before using booxi I was using a paper calendar and paper for my customer records. Now I can access my client file from anywhere, at any time, and it's really easy to use. I don't have papers anymore!
In addition of the time I saved, what I also like about booxi is the feature that allows me to make a quick export of my client's list, with their contact information so I can easily send them news or promotions by email.

Inconvénients

I would like to be able to associate a color to a service, so that I can see at a glance what services I offer during the day, without even have to read the name of the service in the calendar.