Ivanti Neurons for ITSM

Simple to use remote support tool

I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff.
It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

Exploring Best software Asset Management

My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications.

Landesk is a decent ticketing solution

Highly customisable and easy to use

Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy.

Easy Work Orders and so much more!

The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

A no-frills incident and service request management platform that does its job.

It is a no frills service management solution that does work. There may be better out there.

Great Platform for Purchase Orders

We were able to keep track of all of our purchases, and we have a ton!

Very Customizable

So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

Good IT workflow system

It is an ok software

To manage the system over a remote

Simple and well designed interface help to user to use the application it's own professional ways

Found Landesk an OK ticketing system

Very old and too complex

As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.

Longtime customer, marginal success

We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.