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Neocase HR - Prix
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Neocase HR - Avis
Évaluation des fonctionnalités
Tous les avis sur Neocase HR
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Better Efficiency & Accuracy with Neocase
We implemented the system in a ridiculously short amount of time, which we were very appreciative of. But again, it is a time commitment to learn and understand the system.
Avantages
We implemented Neocase to automate several manual processes that were previously managed via a shared email inbox. It allowed us to systematize and track all workstreams, ensuring much more efficiency and accuracy in our processes. We were better able to scale with the business and manage employee productivity. It specifically helped us automate our employee change (crossboarding) processes, making the process more efficient for our HR team and the HR Business Partners. It also allowed us to more effectively track and manage employee questions. The reporting capability on our team's productivity was also very helpful.
Inconvénients
Neocase is a very complex system. It is capable of doing almost anything, but you have to understand how to configure it. It's not a con exactly, but the learning curve is decently steep to complete understand the system, which is required to effectively troubleshoot and automate processes.
Alternatives envisagées
BambooHRPourquoi passer à Neocase HR
Most robust configuration options and met our needs from a workflow management perspective best. Also a certified Workday partner.Réponse de Neocase Software
Thank you so much for your kind review, we are happy to hear that Neocase has significantly improved the efficiency and accuracy of your processes, and that it has been beneficial in scaling with your business needs.
We understand that Neocase’s complexity can present a learning curve, and we appreciate your patience and commitment to mastering the system. Your feedback is invaluable, and we continue to work on making our platform more user-friendly while maintaining its robust configurability.
Thank you once again for choosing Neocase and for taking the time to share your experience.
- Neocase Team
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Does a good job at a good price
Overall, I'm happy with the service received and the system as a whole. I especially love their customer facing employees.
Avantages
Simple to use and maintain and from my understanding is on the lower cost side of HR Systems. And the people I interact with are great.
Inconvénients
Sometimes have issues with upgrades causing problems or issues with cloud services team being non-responsive.
Alternatives envisagées
ServiceNowPourquoi passer à Neocase HR
Pricing and simplicity of design vs. ServiceNow.- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Neocase Administrator over 8 years
Avantages
Neocase configuration is easy to manage and update.
Inconvénients
Lack of reporting capabilities, history of KB is lost when changes are made, Colleague portal search is lacking. Getting information from Neocase is the obstacle we face the most. Survey functionality is basic.
Réponse de Neocase Software
Hi Francine, we're happy to hear that you find the configuration easy to manage. On the other hand, your support team will be reaching out to help with the concerns that you've raised. We want to make sure you are getting what you need from your reporting and to understand these issues you are experience to better support you and your team. Thank you for your continued partnership.
- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Charles River (MyHR)
i've always got the support we need. [sensitive content hidden] was our implementation partner, and she always has the best practices for the US team to bring in process that will work.
Avantages
It captures the important HR processes and guidance in a centralized system.
Inconvénients
Being an Admin, it takes some time to learn the way to do certain things, and something the system moves a little slower than we like.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
The right product for our organizational size
Avantages
I appreciate the Support team and their willingness to help with questions, upcoming offerings, etc. I also appreciate the time and investment in improving the portal usability.
Inconvénients
Some of the set up takes a bit to learn given the layers of pieces that need to connect in order for the system to function as you want it to.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Neocase Small Company that can do Big Things
We were able to absorb more work and tasks without having to scale the service team accordingly. The analytics helped us make data-driven decisions. It has a user-friendly interface. Overall Neocase has helped us accelerate resolution times and enhanced our team's overall productivity. I'd highly recommend Neocase to any organization looking to evolve and better their case management operations.
Avantages
Neocase works wonders as a case management tool due to its extensive customization options, as a large healthcare organization scalability and reliability were key to success. It was easy for our team to build and configure new processes independently.
Inconvénients
We didn’t had a chance to explore the real-time integration with Workday.
Réponse de Neocase Software
Hello Doug,
Thank you for your kind review. We are happy to hear that Neocase's extensive customization options, scalability, and user-friendly interface have enhanced your case management operations and team productivity.
It's great to hear that our analytics have supported your data-driven decisions. While you haven't yet explored the real-time integration with Workday, we're confident it will be beneficial when you do.
We appreciate your recommendation and are proud to support your organization's growth and efficiency.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Thank you Neocase Team !!
I have been using Neocase for more than 3 years and it was wonderfull experience to learn and adpot this applciaiton.
Avantages
Ease with which smart form can be build with minimum time. Easy to navigate around and so smotth application to user and agent to use. Support service is good and Neocase team address reported issues quickly.
Inconvénients
We should have provision for yearly refresher training for admins as part of negotiation as during the contract year many patch comes and new functionality comes. This would keep system admins updated with new features and they can talk to their business about new offering and capabilty applciation can do.
Réponse de Neocase Software
Hello Anil,
Thank you for your kind review. We are happy to hear that you find Neocase easy to navigate and beneficial for both users and agents. It's great to hear about your positive experience with our support team.
We appreciate your suggestion regarding yearly refresher training for admins, and I'm happy to let you know that we listened and have developed the new Neocase Academy with regular online trainings and lunch and learn sessions. If you are not yet utilizing the Neocase Academy, please let me know and we can setup a walk through right away to help benefit you are your team!
Thank you for being a valued user for over three years!