Reservio

Avantages

Interface intuitive et facile d'utilisation.Bonne connectivité entre le personnel et les clients.

Inconvénients

Il n'y a pas d'application mobile ni d'outil pour les facturations.

Avantages

- facilité d'utilisation et de prise en main
- fait gagner beaucoup de temps
- bon rapport qualité prix
- une offre gratuite déjà très pratique
- un service client qui répond rapidement
- tarifs de soutiens pour les associations à but non lucratif

Inconvénients

- les détails des formules ne sont pas évidente à comprendre dès le début, il y a un petit manque d'explications mais c'est contre balancé par la possibilité de poser des questions directement à une personne via le service client !
- j'ai remarqué de nombreuses fautes de traduction sur le site, mais pas sur la plateforme visible par les clients pour l'instant.

Avantages

très simple à utiliser - une aide possible par chat - l'offre gratuite comporte beaucoup de fonctionnalités.

Inconvénients

Je n'ai trouvé que des avantages et n'ai pas de suggestion à proposer!

Avantages

Me facilite l'organisation des interventions

Inconvénients

dommage qu'il n'est pas un accès pour les salarié

Avantages

Avec le Covid la pertinence de pouvoir prendre rdv en ligne est important

Inconvénients

La gestion des statistiques doivent être plus approfondies

Avantages

Simple à paramétrer et à utiliser.
Suivie par usagés des réservations et des annulations.

Inconvénients

SMS non inclus dans les souscriptions payantes.

Avantages

La facilité de conception des planning de rendez-vous

Inconvénients

Il est un peu compliqué de mettre en place des rendez-vous multiples sur l'interface "réservation"

Avantages

Très facile d'utilisation, autant pour l'administrateur que pour l'utilisateur. Beaucoup de flexibilité. Service client rapide et attentionné. C'est le seul produit du genre qui répondait à tous nos besoins pour notre événement.

Inconvénients

Simplement dommage qu'on ne puisse pas prendre un abonnement à un forfait Premium pour moins de 6 mois. Notre besoin étant pour un événement ponctuel, nous aurions apprécié pouvoir nous abonner pour seulement 1 mois!

Avantages

Reservio is a cloud-based platform, which also has mobile application compatible with both Android and iOS, is very easy to configure because it has configuration wizard, offers a wide level of customization, which gives you the ability to insert users, color preferences, services and staff. It has a design is very simple and elegant and that facilitates its use, thanks to its friendly interface does not require learning curve. It is a very robust and interdisciplinary tool so it can be used by different professionals in a wide range of areas. It allows the scheduling of appointments, online reservations, management of employees and payrolls, in addition to a customer database. One aspect to highlight of this program is that it offers a powerful digital marketing tool that will serve for promotional campaigns, on the other hand, as well as an efficient system for generating reminders and alerts. On the other hand, it has a free package with 40 monthly reservations and more basic planning tools and packages of paid services (Starter, Standard, and Pro), at an extremely affordable price (10,20 and 40 $ per month) with more advanced functions.

Inconvénients

I love this platform very well designed, offers high performance, I have nothing negative to add. However, I would like to insert an inventory control function since I use it to manage a beauty salon and I would be very helpful in developing this feature.

Avantages

Easy to use interface even without prior experience with type of software.
Ease of use for the rest of the team who will be using the software.
The statistics and data reports are extremely useful and important for us to access and assess data quickly and efficiently.
The "connectivity" for both staff and customers is very efficient and customisable allowing for clear communication.
Any teething problems have been quickly resolved with on hand help from the team at reservio through a chat box on the site.

Inconvénients

It would be great to have a html code that allows me to embed the calendar into our website rather than just putting a link to the booking form.

Alternatives envisagées 

Pourquoi choisir Reservio 

Pourquoi passer à Reservio

Avantages

Easy to use and straight forward from admin perspective..

Inconvénients

Still needs a few basic features within the calender and also from client user, the registration process is not too clear, we have to get to the profile to resend the registration confirmation email manually because it does not do it in the first place.

Avantages

Nothing. Absolutely nothing as I wasn’t able to use it not even for a day after the payment was done.

Inconvénients

Everything
Unprofessional behavior towards your customers, false information on your website

Alternatives envisagées 

Pourquoi passer à Reservio

Avantages

Easy to use for my patients and for me and colleague. Very prompt help when required.

Inconvénients

none - it's all good. :)

Avantages

The calendar of available sessions is clear and concise for members to use. It is simple to book into a session.
There is good flexibility around the number of participants you can allow for each session and this information is clearly shown to the end-user.
The ability for other staff to log on and check bookings of sessions is very useful.

Inconvénients

A little fiddly to set up initially, but easy once you get going.

Alternatives envisagées 

Pourquoi passer à Reservio

Avantages

It's so easy to use!! Is also very simple to configure because it has a highly intuitive and friendly interface.

Inconvénients

It doesn't have a mobile application or invoice generation tool.

Avantages

I am very satisfied. Great personal support, almost 24/7. In your language, a form of chatting. Nice deal.

Inconvénients

I can't think of anything yet. Maybe from my mobile if I could quickly click on today's day in the calendar (when I'm scrolling through the coming weeks).
Wording of an email to a client are confused and think that they have to confirm something. It's just a different choice of words ;)

Avantages

The platform has a user-friendly interface, making it easy for clients seeking assistance. The customization options enable to schedule appointments. Also, the calendar view and automated reminders enhance operational efficiency. Reservio’s team was always helpful when there was a need for their support.

Inconvénients

The platform's reporting and analytics features may be perceived as less robust. Despite this, Reservio remains a great tool for organizations prioritizing accessibility and ease of use.

Avantages

What I like the most about Reservio is how user friendly it is. From the UI standpoint, it is very clean, organized and well thought for the user.

Inconvénients

Something that has been annoying me quite a bit is that we are allowed to create accounts for some customers, but there is no apparent way for them to log in. This could be fixed later on, but it is not something that affects my experience.

Avantages

muy facil de usar, muy amigable con los usuarios

Inconvénients

no tengo queja, aunque desde la appmovil deberia tener opcion de administrar

Avantages

Reservio gave us the ability to allow our clubs to book our national Archery range.

Inconvénients

We can create customer accounts but cannot see anyway to allow users to log into those accounts. This was ok as we made or clients create their own accounts.

Avantages

ease of use and as admin can see who is using and the ability to repet bookings

Inconvénients

clients are struggling to find our club on the app

Avantages

It's easy to set up and makes it easy for people to book appointments and staff to see and manage.

Inconvénients

The help information is hard to understand.

Avantages

I choose this software for the combination of calendar management and reminders sent to our clients/members.
The free trial was a very good thing to check wether the software would suit our business - and it does.
No harassment to buy the full pack.
Possibility of special offer for non profit.

Inconvénients

It was a bit difficult to get in touch with the support but once I did, I got friendly and personnal advice.

Avantages

It was very simple to configure, the customer support was very helpful answering our questions. [SENSITIVE CONTENT HIDDEN] for sure did an awesome job on explaining and clarifying how the system works

Inconvénients

Options to set specific date when clients can book an event.